Naturally Nails

+1 607-725-8198

218 Reynolds Rd #2, Johnson City, NY 13790 United States of America

Open Today: -

Quick Facts About Naturally Nails

Naturally Nails is a salon that offers nail services such as pedicures and manicures. Based on the comments provided, there are both strengths and weaknesses to consider when evaluating the overall customer experience at this establishment.

One of the strengths mentioned by a customer is the recognition of returning customers. This suggests that Naturally Nails values customer loyalty and makes an effort to acknowledge and appreciate their long-term clients. This personal touch can create a sense of trust and build a strong customer-business relationship.

Another positive aspect highlighted by a customer is the excellent service provided during the mini massage at the end of the manicure. This indicates that the staff at Naturally Nails is skilled in providing professional and relaxing services, adding value to the overall customer experience.

However, there are several weaknesses that customers have identified. One recurring complaint is the rude and abrupt attitude of the staff. Multiple comments mention instances of rude behavior and dissatisfaction with the service received. This indicates a significant problem with the staff's professionalism and customer service skills. Rude and unhelpful staff can leave customers feeling dissatisfied and unlikely to return or recommend the business to others.

Another weakness of Naturally Nails is their lack of adherence to scheduled appointments, as mentioned by multiple customers. Overbooking and long wait times can lead to frustration and inconvenience for customers who have made the effort to schedule appointments in advance. This can create a negative impression of the salon and give the impression that customer time is not valued.

In addition to the lack of adherence to scheduled appointments, there is also a mention of overcrowding in the salon. This suggests that the salon may not have adequate space to accommodate the number of customers they are serving. Overcrowding can lead to a chaotic and stressful environment, making it difficult for customers to relax and enjoy their nail services.

Furthermore, there are complaints about the quality of the pedicure services. One customer mentioned receiving a basic pedicure that did not include cuticle care or scrubbing, which are expected components of a pedicure. This suggests a lack of attention to detail and a failure to meet customer expectations. Another customer mentioned that their nail broke the same day it was done, requiring them to seek repairs elsewhere. This indicates a lack of durability and quality in the services provided.

It is also concerning that there are comments about staff members talking about customers to each other. This can create an uncomfortable atmosphere for customers, adding to the negative experience. Privacy and professionalism should be a priority in any service-oriented business.

Overall, while there are some strengths to be found in the personal recognition of returning customers and the quality of massages provided, the weaknesses at Naturally Nails are significant. The issues with rude and unprofessional staff, lack of adherence to appointments, overcrowding, subpar pedicure services, and staff gossiping about customers all contribute to a negative customer experience. These weaknesses should be addressed and improved upon in order to provide customers with a more positive and satisfying visit to Naturally Nails.

Best TL Reviews

If you want to be treated like cattle being called into a corral then this is the place for you. They don’t adhere to scheduled appointments. Staff is rude and abrupt. I had a pedicure and when I asked the women to fix an issue she started throwing around the nail supplies. I’ll never go back here, definitely would not recommend. PS the staff likes to talk about the customers to one another as well.

The most basic pedicure I've ever had. I got the regular $30 pedi and I was in and out in 15 min. No time was spent on cuticle care or scrubing which is the main reason I get pedicures. I left feeling like I paid $30 to get my toenails painted - could've done that at home. ????

Been coming here for 5+ years! Great final product and great service always. I appreciate that they recognize me as a returning customer.

Best part of the manicure ???? is the mini massage at the end! Always excellent service!

I am usually not one to leave a bad review butttttt yoyo did my nails and toes , she was disgustingly rude the entire time . my nail broke the same day I got them done I went back to get it fixed and this is how they left my nail I am do disappointed I will now have to go to a different shop for a 3rd time to get this nail fixed

Had an appointment. When i got there it was already packed. I sat down and waited picked out a color waited some more. Many people come in and leave after they see the wait. Some ladies came in after me and said they also had an appointment for the same time I did. They don't apologize or keep u up to date or anything. They over book. U understand it was the weekend. But treat everyone the same. Eventually I left and got my nails done somewhere else

I had used this salon 2 times prior and was pleased with their services. Today I signed in and the guy acknowledged I was there and gave me the sample colors to pick from and told me it would be a 30 minute wait. 6 people came in after me and they didn't have an appointment and were going to wait too. After waiting 25 minutes he came over to me and told me they couldn't do my nails today and I'd have to come back another day.

Great service and they do a wonderful job on my pedicures. I have severe nerve damage in my leg and they are cautious with my leg. That I very grateful for. I will always recommend Naturally Nails!