New Hope Beauty Supply

+1 704-866-4664

210 S New Hope Rd, Gastonia, NC 28054 United States of America

Open Today: -

Quick Facts About New Hope Beauty Supply

New Hope Beauty Supply place is a beauty store that offers a wide range of hair products, accessories, wigs, hair extensions, makeup, and fashion items. The comments provided offer insights into the strengths and weaknesses of the store.

One of the strengths highlighted in the comments is the wide selection of products available at the store. Customers appreciate the variety and convenience of being able to find all their hair and beauty needs in one place. The store offers a range of hair products suitable for different hair types and needs. Additionally, the comment mentioning "great new fashion items" suggests that the store also keeps up with current trends and offers fashionable items for purchase.

Another strength highlighted in the comments is the friendly and helpful staff. The store was praised for its excellent customer service, with one customer mentioning the staff member being "super nice and very helpful" when purchasing a wig for a wedding. This positive interaction with the staff contributes to a pleasant shopping experience and encourages customers to return to the store for future purchases.

Fair prices are also mentioned as a strength of the store. Customers appreciate that the prices are reasonable and reflect the value of the products. This is likely a contributing factor to the store's loyal customer base, as one comment mentions that they "ALWAYS shop here n ONLY here."

However, there are also some weaknesses mentioned in the comments. The most significant weakness highlighted is the issue with the store's refund policy. One customer expressed frustration over not being able to receive a refund for unopened hair items, even though they had a legitimate reason for returning the products. This suggests that the store may have a strict or unfair refund policy, which can be a deterrent for potential customers.

Another weakness mentioned is an issue with misrepresentation of prices. One customer stated that they noticed a discrepancy between the price on the item and the price rung up at the counter. This indicates that the store may have had an error or potentially engaged in deceptive practices regarding pricing. This can erode customer trust and lead to negative experiences.

Lastly, one comment mentions a negative experience of feeling profiled while shopping at the store. The customer felt targeted and uncomfortable due to the actions of a worker who appeared to suspect them of stealing. This highlights a potential issue of racial profiling by staff members, which can create a hostile environment and alienate a portion of the customer base.

In summary, New Hope Beauty Supply place has several strengths, including a wide selection of products, friendly staff, and fair prices. However, there are also weaknesses such as a problematic refund policy, potential issues with misrepresentation of prices, and incidents of racial profiling. Addressing these weaknesses could greatly improve the overall customer experience and reputation of the store.

Best TL Reviews

I come to this location every time to get my hair products or whatever I may need but after today. I definitely won't come back after being profiled I'm looking at the lipsticks the lip liners, lip glosses and one of the workers literally is on the other side of the rack staring me down walking by slow watching me to see if I was stealing, which I don't not every black person steals. What kills me is that the African-American Community keeps this store running with our support but if I'm going to be profiled I definitely will spend my money somewhere else so they just lost a customer.

I went to get a wig for a wedding that I’m in because my hair is super short and the service I received was excellent. She was super nice and very helpful since it was my first time buying a wig she made the process so easy and got me everything I needed. I will be going back to that store for future purchases!!

I ALWAYS shop here n ONLY here. They have great new fashion items

Fair prices and friendly staff.

While this store has a large selection of hair and products, their refund policy is horrible. I bought 200 dollars worth of hair. I didn't even take it out of the bag because I used my stylists hair instead. They will not give me a refund on the unopened hair. They will only give you refund in product. This is wrong. I will never buy anything from this store again.

I'm new to the state, so was happy to find a beauty store that had a huge selection of hair products and accessories.

Update: When you purchase something, make sure the price on the item matches what is rung up. Had an issue with some hair extensions. 3 identical items. 2 with a lower price; 1 with a higher price ($5 difference). I didn't notice until 4 days later. Returned to let them know. Owner stated it was legal; the state told me this was misrepresentation and ILLEGAL. The state representative visited the store for additional violations.

I love this store!! And Julie is the best!!

If you are looking to buy wigs or hair extensions and any other hair products. This is the place to go. They have make up too. The people that runs it are really nice