Quick Facts About Top Line Nails and Spa LLC
Top Line Nails and Spa LLC has a mix of strengths and weaknesses based on the comments provided. Here is a detailed analysis:
Strengths:
1. Skilled Technicians: Many customers mentioned that they had skilled technicians who did an amazing job on their nails. Customers specifically praised Cyndy for being gentle and listening to their design preferences. This indicates that the salon has talented and experienced technicians who can provide quality service.
2. Friendly and Welcoming Atmosphere: Several customers commented on the friendly and welcoming atmosphere of the salon. They appreciated the kindness of the staff and how they went out of their way to make customers feel comfortable. This indicates that Top Line Nails and Spa LLC creates a positive and inviting environment for customers.
3. Excellent Customer Service: Many customers mentioned the great customer service they received at Top Line Nails and Spa LLC. They appreciated the attentive staff who took the time to pamper them. This shows that the salon prioritizes customer satisfaction and goes above and beyond to provide a pleasant experience.
4. Attention to Detail: Some customers highlighted the attention to detail exhibited by the nail technicians. In one instance, a technician named Laila noticed an uneven finish on a pedicure and took the initiative to fix it. This demonstrates that they value precision and strive for a high standard of work.
5. Affordable Pricing: One customer mentioned that Top Line Nails and Spa LLC offers the best price in town. This suggests that the salon provides competitive pricing, making their services accessible and affordable for customers.
Weaknesses:
1. Inconsistent Service: While the majority of the comments were positive, one customer mentioned a bad experience with an eyebrow wax, resulting in a chemical burn. This indicates that there may be inconsistencies in the quality of service provided by the technicians.
2. Lack of Communication: Although one customer had a great experience, they mentioned not remembering the name of the technician who provided the excellent service. This suggests a lack of communication or proper introduction from the staff, making it difficult for customers to identify and request specific technicians for future visits.
3. Quality Control: In one instance, a customer mentioned that their pedicure polish was goopy and the nail technician did not notice the uneven finish. While another technician rectified the issue, this highlights a lack of proper quality control measures within the salon.
Conclusion:
Top Line Nails and Spa LLC has several strengths that contribute to its positive reputation. Skilled technicians, friendly atmosphere, excellent customer service, attention to detail, and affordable pricing are all aspects that customers appreciate. However, there are also weaknesses, such as inconsistencies in service, lack of communication, and a need for improved quality control. Overall, by addressing these weaknesses and continuing to capitalize on their strengths, Top Line Nails and Spa LLC can further enhance their reputation and provide an even better customer experience.
Best TL Reviews
Never getting my eyebrows waxed at Top Line Nails again she gave me a bad chemical burn.
I'm sure it was the baby oil she put on afterwards.
Love Top Line Nails
Cyndy is the best. Very gentle when doing my nails and listens to what design I want on them. My last set for New Years !
Visited while I was on vacation and had a great experience. The women were so friendly and did an amazing job. Especially Annie and her husband, they were super kind and went out of their way to make you feel welcome. When I come back here I will always get my nails done here.
Upgraded my pedicure and had a fabulous massage. The pedicure polish was goopy and the mail tech didn’t notice the uneven finish. Nail tech Laila noticed and redid my color. Laila definitely saved my pedicure and she is now my go-to girl.
Found this place by accident and I will be back again! Great service, spent plenty of time pampering. They were absolutely wonderful and I can't recommend them more.
it was my first time going here and this service was AMAZING! out of all the ladies that have done my nails, this one was my favorite! everyone else is so rough on my feet and hands, but this one, she was gentle, asked questions, and she even drew some cute flowers on my hands and feet for free! sadly i didn’t get her name but i am glad she got to do my mani/pedi. also, the massages i got done on my arms and legs, were very relaxing and she did well with that too
Was very pleased with my first visit at Top Line Nails down in Sumner! The customer service is great, and my nail technician did a fantastic job shaping my nails the way I wanted. So gorgeous! ????
My new favorite salon in town !! The BEST price and did them exactly like how I wanted:) YOU ROCK CINDY ✨
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Top Line Nails and Spa LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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