Quick Facts About Venus Nail Lounge & Spa
Venus Nail Lounge & Spa has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the place, we will examine the comments provided.
Starting with the strengths, one customer mentioned that the location is beautiful and the service is great. They also appreciated the organized atmosphere upon entering. Additionally, the use of partitions for safety during the pandemic was noted as a positive feature. Another customer praised the paraffin wax and massage, stating that it was amazing. This suggests that the spa services provided at Venus Nail Lounge & Spa are enjoyable and well-executed.
However, there are several weaknesses that have been highlighted by customers. One common complaint is the rude behavior of some staff members. One customer felt that the nail technician was extremely rude and had a negative attitude when they were unable to achieve the requested design. Another customer mentioned that a lady at the front desk confronted them about a tip, which made them feel pressured. Rude behavior from staff members can greatly impact the customer experience and deter them from returning to the salon.
Sanitation concerns were also brought up by customers. One customer's mother experienced an infection in her nails after visiting the salon. This indicates a lack of proper sanitation practices, which is a serious issue in any nail shop. Customers expect their tools to be properly sanitized before use to avoid any infections or complications.
A few customers also expressed dissatisfaction with the quality of the services they received. One customer mentioned that their nails were crooked and the technician tried to charge them a shaping fee despite acknowledging the issue. Another customer complained about a pedicure, stating that their cuticles were cut and it caused bleeding. These instances highlight a lack of attention to detail and a failure to meet customer expectations in terms of service quality.
Another concern raised by customers is the pricing of services. Some felt that the prices were high, especially considering the quality of the services. One customer mentioned paying $39 for a pedicure, which they found to be expensive. Another customer paid $115 for a short, basic acrylic set with a pedicure, which they felt was ridiculous. Customers want to feel that they are getting good value for their money, and high prices without a corresponding level of quality can be a deterrent.
Communication is another weak point identified by customers. Some mentioned that their nail technicians did not speak English well, leading to difficulty in communication. This can be frustrating for customers who want to express their preferences or concerns during their visit.
In conclusion, while Venus Nail Lounge & Spa has some positive aspects such as a beautiful location, great service, and enjoyable spa services, there are several weaknesses that need to be addressed. Rude behavior from staff members, lack of sanitation practices, poor service quality, high prices, and communication issues all contribute to a negative customer experience. By addressing these weaknesses, the salon can improve its reputation and provide a better overall experience for its customers.
Best TL Reviews
My fingertips are glued to the acrylic underneath and the lady doing my nails was extremely rude. I showed her a heart design and asked if she was able to do it, and she said yes. Boyyy when she painted it on it looked bad but I was nice and said let’s just not do the design. She gave me all this attitude told me I wasted her time, as if it was my fault she couldn’t even get close to the design. I wish I could’ve taken a picture of what it looked like before she filed it off. She simply could have said no???? Then proceeded to figure out why my nails are sticky for 10 more minutes because she didn’t put a topcoat on. I got very short, basic acrylic set with a pedicure and paid $115, no tip. This place is ridiculous and I can’t believe that the lady was rude, and then was badgered to give a tip at the end by the person taking my card. Absolutely ridiculous.
UPDATE: I was having serious pain on my middle finger from the set and I couldn’t handle it anymore. I soaked them to have them remove easily and to my surprise, my nail is MESSED UP. Absolutely digusting and unprofessional. I asked for black French tip, and red bottoms. This lady said she charging $20 extra for painted bottoms. Super unfair and they look horrible. I asked for tapered squared and was left with chunky nails. The total was $88 dollars in total which is expensive even though they look horrible. The glue is visible where the rhinestones are and just a horrible spot to get your nails done. Don’t come here.
I loved this place! Appointments are highly encouraged but thankfully I was able to get in immediately as a walk in. I didn’t like the fact that the person who did my pedicure didn’t speak English so I had to rely on others to communicate. She also was obviously talking about me and laughing because my toenail had been damaged by a weight that fell on it. However, that was my only issue with the visit. They only take cash when it comes to tips. They have an atm on site and deduct $2 from the bill to offset the atm fee. I loved that they used partitions to attempt to keep everyone safe during this pandemic. The paraffin wax and massage was AMAZING!
My mom recently went to Venus Nail Lounge and Spa on Birch Rd. to get her regular gel manicure. She had gotten her previous gel set done there too and was confused because she had been feeling some pain in her ring and pinky finger after getting it done. Come to find out, as the nail lady is doing her new set a few weeks later, she finds that my moms ring and pinky finger were BADLY infected with bacteria and her nail buds were coming off slowly. Please make sure the tools you are using on customers are properly sanitized before using them. That’s bare minimum sanitation rules at any nail shop. I feel so bad for my mom because of how painful it was for her and how the lady tried to deflect and point the problem at my mom when they don’t know how to clean their tools properly. Please do better.
Did a regular pedi with gel. $39 was a lot plus she cut my cuticle and it kept bleeding. I told them and they gave me neosporin and bandaid. I wanted to pay debit but she kept insisting cash.
I didn’t like how pushy they were yet when I have a clear cut they didn’t think it was an issue. Never going again horrible first time experience. Sassy nails is nearby and way better job and nicer.
Amazing, amazing!!! The location is beautiful, service is great and organized as soon as you walk in the door and they have lots of choices! I had Amanda for my pedicure and Kim for my full set. They were both amazing and so sweet, but I just wanna say how much I loved how detailed Kim was with my fingernails. Will definitely be coming back.
I didn’t even know this place existed so I figured I’d try a new place. I went in for under arm and Brazilian waxing. I didn’t have an appointment so I waited about 15 minutes. Not too bad. I did smell a faint odor while waiting. Kinda like sewage maybe but I’m not sure. My technician came out to get me, Katie. Nice lady, broken English but she communicates well enough to have some conversation. She was very pleasant and thorough. She got my services in and out less than an hour.
So the two star? The lady in front who was very eager to take my money just out right confronted me about a tip. First of all, ppl need to realize they are not just entitled to tips. In this instance I was fine with it because my service was good but I didn’t like that. She asked me was I going to add it to the card or do I need cash. I was a bit annoyed. But I told her I would take care of it. Because she was pressuring me I almost didn’t leave one. I don’t like that. The only reason I did was because Katie did good on my waxing. While charging $30 for a pedicure they shouldn’t be rushing anyone. That is literally the main reason I won’t be back.
I’ve been going to this nail salon for almost a year now. I’ve had some great experiences and some that weren’t that great. Today is my last time coming here. Even after the receptionist acknowledged that my nails were crooked she still insisted I pay the $5 shaping fee. She offered seeing if someone else could fix them but I didn’t have the time. They weren’t coffin shaped, they were square & jacked up. Every-time this particular nail tech does my nails it’s a problem. I can’t deal with the stress of not liking my nails when they cost so much.
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Venus Nail Lounge & Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:30 PM |
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Location
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