Quick Facts About Fancy Nails
Fancy Nails has received a mix of positive and negative comments, indicating both strengths and weaknesses of the salon. In this analysis, we will examine the different aspects of the salon based on the comments provided.
Firstly, the negative reviews highlight some weaknesses of Fancy Nails. One customer expressed extreme dissatisfaction with the service, describing it as "awful work" and "awful professionalism." They also mentioned that the salon did not make any effort to rectify the situation and overcharged for a fill. This suggests poor customer service, lack of professionalism, and a disregard for customer satisfaction. Another negative review mentioned that the nail technician did not have the desired style available and did not do a good job with the replacement design. The customer also experienced nails popping off within a few days, indicating poor quality work and lack of durability. Additionally, the customer was treated rudely when trying to have the issue resolved, showing a lack of professionalism in dealing with complaints. Lastly, another negative review mentioned that the salon was overpriced and rushed through the services provided, indicating a lack of value for money and poor attention to detail.
However, there are also positive comments that highlight the strengths of Fancy Nails. One customer mentioned that they have been going to the same technician at the salon for 2 and a half years and have always had amazing results. They praised the technician's ability to grow their natural nails and create artistic designs, while also mentioning that the technician understands their style preferences. This highlights the talent and skill of some of the staff at Fancy Nails. Another positive review expressed extreme satisfaction with the salon, particularly in relation to their wedding nails. The customer described their nails as "stunning" and expressed gratitude for the service provided. This suggests that the salon is capable of delivering impressive results for special occasions. Another positive comment mentioned that the salon has multiple talented nail technicians and is known as one of the best Nail Spas in Alton. This suggests that Fancy Nails has a reputation for providing quality service and is highly regarded by some customers.
Based on the comments analyzed, we can conclude that the strengths of Fancy Nails include having talented nail technicians who can create intricate designs, providing satisfactory service for special occasions, and being well-regarded by certain customers. However, the weaknesses include poor customer service, lack of professionalism, inconsistency in the quality of work, overcharging for services, and rude behavior towards customers when dealing with complaints. These weaknesses suggest areas for improvement for Fancy Nails in order to provide a better overall experience for their customers.
Best TL Reviews
God if there was a way I could give a place negative stars. This place would get the negative 5. I wouldn't even tell my enemy's to go there. It is awful work,awful professionalism. Complete garbage. Wife went there twice. Both times awful work. Did nothing to make it right. Other then over charge for a fill. Never again ????????????????????
I have had same tech here do my nails for 2 and half years always amazing, grow my nails out have not needed fake nails in years. No stickers she does art work and she does very good and very nice all the time. Her Sample of some my nails she has done. I bring pic and she improves it alter a little and looks better one pic fully changed and better than I could imagine she has learned my style over time so and knows what I like. Shes good has proven over time.
I cannot say enough good things about this salon! My third experience, and I leave the store loving everything about my service!! Today was a special appointment for me, as I was getting my wedding nails done for the upcoming weekend—and Oh my goodness. They are just stunning!!! Thank you so much
I have been to this location a few time and have never had a bad experience, until the last two times. I went in a week ago to get a gel set done. The nail tech stated that the style I wanted wasn’t done in the salon. Even though I have friends who have recently gotten the same exact design, I said okay and picked another design. Within two days, one of the gel nails popped off while getting laundry out of a basket. It was late, so I bought some nail glue and put it back on. Two days later, another mail popped off. I glued that one back on. I don’t like to complain, so I was just going to wait until my fill in and just get my nails done by another tech. Yesterday, yet another mail popped off, but I couldn’t find it. So, I’m less than a week, three nails popped off. I went in and asked if they could fix my nails. She grabbed glue and dabbed the two nails that I had glued back on, then sat me down with a tech that was doing her own nails. The second tech seemed angry the entire time she was doing my nails. She filed the nail and then painted over the nail with the nail dust still on the nail. When she was finished, she asked me if I had $5. I said that I don’t carry cash, but I was confused as to why I would need to pay for them to fix their mistake. She spoke with the first tech, who proceeded to yell at me across the salon in front of many different customers, saying that I had to pay. The second tech stormed off and said, “Fine, don’t pay!” I still paid, because I was absolutely embarrassed. The nail she “fixed” doesn’t match my other nails and has a dip in the top of the nail. I will never go back here!
great place! the smell is very strong but the people were kind. I got single colored full set of acrylics for 45$, my sister got a deluxe manicure and a gel pedicure for 85$. They were a little busy, but that's just because they are good, atleast 5 nail techs were there and the do lashes also. great place, will return very soon!!
I went here to take my 4 yr old to get her nails and toes painted regular polish. Plus my nails and pedicure first the pedicure eater was ice cold she gave me a 5 minute pedicure on top of that the total was 115 dollars. So they charged me who' knows how much to do regular nail paint on a 4 yr old definitely overpriced. Lady rushed threw definitely won't be back
I've been going here for years and I've never had a bad experience till yesterday. I went in and asked for medium/long coffin nails. Instead I got short square nails. The nails are very thick
The name speaks for itself ⭐️⭐️⭐️⭐️⭐️ I have been serviced by all the staff and all have exceeded my expectations. Fancy Nails is my Favorite Nail Spa and 1 of THE BEST in Alton!
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Fancy Nails Info
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Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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