New Orlando Fried Chicken

+44 1706 563866

20 Milkstone Rd, Rochdale OL11 1EB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About New Orlando Fried Chicken

New Orlando Fried Chicken has both strengths and weaknesses based on the comments provided. To analyze these, let's start with the strengths:

1. Consistent and Delicious Burgers: Many customers express their satisfaction with the burgers, stating that they are massive, grilled perfectly, and have a unique piri twist. This consistency in taste and quality is a significant strength for the restaurant.

2. Affordable Prices: Several customers mention that the prices at New Orlando Fried Chicken are reasonable and even amazing. This affordability attracts customers and creates a competitive edge compared to other burger joints in the area.

3. Previously Reliable Service: Some customers have been ordering from this place for years, implying that the service was satisfactory in the past. This indicates that the restaurant had previously established itself as a reliable and trustworthy option for customers.

Now let's examine the weaknesses based on the comments:

1. Decreased Food Quality: Multiple customers express disappointment with the decline in food quality. They mention burnt food, smaller fillet sizes, and a decrease in the portion size of fries. These issues raise concerns about the consistency and overall standards of the food being served.

2. Poor Customer Service: Several comments criticize the customer service at New Orlando Fried Chicken. One customer highlights the staff's lack of respect when speaking with customers, while another comments on the unapologetic response to a complaint. These instances reflect a lack of professionalism and attentiveness towards customer satisfaction.

3. Inconsistent Service: Complaints about the decline in service quality are also prevalent. Customers mention issues with freezing cold food delivery and a lack of responsibility taken by the staff. This inconsistency in service creates dissatisfaction and can lead to a loss of customer loyalty.

4. Competition: Some customers mention finding alternative options nearby that offer better quality, such as Georgia's Oldham and West Virginia Fried Chicken. The presence of these alternative choices indicates that New Orlando Fried Chicken faces competition and needs to address its weaknesses to retain customers.

In conclusion, while New Orlando Fried Chicken has previously shown strengths in terms of consistency, affordability, and reliability, the negative comments regarding food quality, customer service, and competition highlight significant weaknesses. Addressing these concerns will be crucial for the restaurant to maintain its reputation and customer base. Improving food quality, providing better customer service, and staying competitive will be key for New Orlando Fried Chicken's future success.

Best TL Reviews

Been ordering from this place for years but since few months the food started to arrive burnt. Prices are gone up and the fillet size decreased too. Person ( Don’t know his name but his pictures can be seen many times in the reviews) at the phone should also speak to the customer with a bit of respect.

I've been getting a no16 burger meal from here for a good few weeks now and its always consistent. Massive burger that's grilled just right with a piri twist. Loving these burgers so much that I haven't visited my 2 other regular places for nearly a month now. My new fav burger spot :)

UPDATE: 15 OCT 2021 - now not the best for a burger meal in Rochdale :( the portions have taken a significant hit for some reason. The amount of fries you get is awful (take a look at the new image) whats strange is that they give you these really expensive napkins BUT the the portion of fries is what a small 3 year old kid may need. Service seems to have gone downhill too. Such a shame.

Freezing cold food delivery, called and spoke to shop staff their reply was " Drivers fault not ours" If they had of said ( we are sorry, we'll make it up to you next time, or ( i'll deal with the driver for future purposes) I'd probably not have left a negative review!

Once a business starts not taking customer complaints seriously its the start of a down-hill process.

Nah man burgers not the same. The chicken looks like it's shrunk (2d).. you don't feel the big juciey bite from... dead up. Service is OK. Georgia's Oldham is sick must visit.

The guy at the counter, just gave me burnt nuggets. When I asked he said they are perfect and start giving me silly excuses. He can’t even see they are clearly burnt. When I refused to accept then instead of giving me new one he just refunded. I had to Wait around 15 minutes…

WEAR GLASSES NEXT

NEED TO LEARN CUSTOMER SERVICE

Standard burger place across the board. From any UK America named chicken Place. I've been across most of the states in the UK and noting special from any . Still one to try.

Best burger joint ever and prices are amazing! I drive every month from Glasgow to have this ????????

This place did the best fried peri burger but over the months the quality has gone down so now go to west virgina fried chicken which is about 2 mins drive away and my new favourite fried peri burger joint and spicy wings