Quick Facts About Nexgen Nails & Spa
Nexgen Nails & Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In order to analyze these comments and provide a comprehensive evaluation, the strengths and weaknesses of the salon will be examined in the following paragraphs.
Starting with the strengths, it is evident from the comments that the salon has skilled technicians who are capable of performing precise and intricate designs. Many customers praised the technicians for their attention to detail and precision in nail services. This demonstrates that the salon has a strong team of professionals who are able to meet the specific requests of their clients.
Additionally, the positive comments also indicate that the salon provides a clean and sanitary environment. One customer mentioned the sanitation measures taken by the salon, which gave them peace of mind while receiving their services. This highlights the salon's dedication to maintaining a hygienic and safe environment, which is crucial for attracting clients, especially in the current global health climate.
Customers also appreciated the customer service provided by some of the technicians at Nexgen Nails & Spa. They mentioned specific technicians by name and commended their kindness and willingness to fulfill the client's requests. This indicates that the salon values good customer service and strives to create a friendly and welcoming atmosphere for their clients.
On the other hand, there are also some weaknesses that can be inferred from the negative comments about Nexgen Nails & Spa. One major weakness is the inconsistency in the quality of services provided. One customer mentioned that their gel nails started chipping just four days after the service, which is not expected for gel nails that are supposed to last for at least two weeks. This indicates a lack of consistency and quality control in the nail services provided by the salon.
Another weakness highlighted in the comments is poor communication and professionalism exhibited by some of the staff members. One customer expressed their outrage after being refused service despite making prior arrangements and disclosing their wife's disability. This indicates a lack of empathy and professionalism on the part of the staff member involved. Another customer mentioned a language barrier issue, where the staff members were speaking in their native tongue in front of the customer, making them feel uncomfortable. This indicates a lack of professionalism and proper communication skills on the part of the staff.
Furthermore, there were also complaints regarding the aftercare and resolution of issues. One customer complained about their gel nails chipping and made a complaint over the phone. However, when they went to the salon for a resolution, they faced disorganized and dismissive behavior from the staff members. This indicates a lack of proper customer service and handling of complaints by the salon.
In conclusion, Nexgen Nails & Spa has a number of strengths, including skilled technicians, a clean and sanitary environment, and commendable customer service. However, there are also weaknesses, such as inconsistency in the quality of services, poor communication and professionalism exhibited by some staff members, and inadequate resolution of issues. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a good reputation in the community.
Best TL Reviews
Usually an awesome job, I even gave her a ten dollar tip, the very next day half my toe nail was gone, and my feet were still very scratchy. I was on my way out of town so I could not go get it fixed. I'm hoping they will make it right. I know my toes look like hands... Lol
Just Wow ! this is the second time i come here and the I am always blown away with the techniques and precision they use here! love my nails and Michael was so Great and very kind ! i will definitely be heading back as soon as i need a fill or new set, Such a good investment ????✨
I was absolutely blown away by the job that Michael did on my nails! I came in hesitant because I wanted to try a complicated design and was nervous about if someone there could do it. Michael was incredible with his precision and attention to detail. I highly recommend asking for him if you come here!
Andy is great he always make my nails the same size and do what I want him to do for powder dip, hem is good for pedicure lily is good too
I am out raged! My wife and I made a reservation for 12:30 pm on Sunday 5/29/22 for pedicures . When I made the reservation I explained that my wife was handicapped and in a wheelchair and asked if they could accommodate her and they said "yes". When we showed up we were refused service by Michael and he said "I'm not the owner!" when I explained we had made arrangements. My wife and I feel discriminated against and want to warn our community of this. For shame! ♿????????
So I got my gel nails done and a regular pedicure on Saturday, 7/3/21 for the holidays. My gel nails started chipping as of Wednesday, 7/7/21 (4 days later). I called the shop to inquire on how long gel nails are to last; Mike told me 2 weeks. Next, I proceeded to make my complaint and I was told to come in to get it redone for free. My appointment was set for 12pm on Sunday, 7/11/21. On this day, I arrived at 12pm neither Mike or Justin was available to fix my nails. I was told to come back at 12:45pm. I returned and Justin was available. Justin repeatedly asked me what I wanted, I gave him my complaint. He asked, “So who did your nails”? After I told him, he now stated, “So you want a new nail polish...this looks like your nails was done 2 weeks ago”. I immediately turned to Mike who took the initial phone complaint. He stated, “I thought you said regular manicure...this is gel nails. Mike and Justin proceeded to speak in their native tongue. Justin now said, “I will do them for half off, I should of come right away”. I declined their offer because it doesn’t matter when I made the appointment, but rather a complaint was made about their poor service. I want to let you both know that it was clear why I made the appointment, so your actions should not have taken place. It was an inconvenience for me to take time from my busy schedule to return to the shop. The nail staff needs more training. Lastly, I have been coming here for years and expected better service because I only enjoyed my gel manicure for 4 days. Sometimes it is not about making a profit, but about principle and reputation. Thank you.
Recommend by my niece, my 1st experience was great since being on lock down, they sanitized and have stations set up to give you peace mind while you get your service.
I've been getting my nails done all over the bay area. With some places becoming my favorite. Nexgen is the best I've ever been to! They can do everything! Michael is the best nail person I've ever seen ???????? ????
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Nexgen Nails & Spa Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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