Quick Facts About Crystal Nails
Crystal Nails has received a mix of positive and negative reviews, highlighting both strengths and weaknesses of the salon.
Starting with the strengths, many customers praised the cleanliness and comfort of the salon. They mentioned that the salon had a wide range of polish, gel, and acrylic options, indicating that there was a good selection for customers to choose from. Additionally, several customers mentioned that the salon followed all COVID-19 protocols, which is a desirable quality especially during these times.
Another strength of Crystal Nails that customers noted was the skill and talent of specific technicians. Kelly, in particular, was highly praised for her ability to fix another technician's work, which she did willingly and without hesitation. Customers also mentioned that Santana was meticulous and attentive, providing a great experience during their pedicures. Specifically, one customer labeled Santana's work on their toes as the "best pedicure I've ever had in my life!"
Furthermore, some customers appreciated the effort made by Le to accommodate their schedules. They mentioned that he came in on his day off and stayed open late just to finish the service. This level of dedication and customer service was highly valued by those customers.
However, Crystal Nails also has several weaknesses that were highlighted in the comments. One major complaint was the rudeness of certain staff members. One customer specifically mentioned that the staff member was rude and did not provide the service they requested, blaming the customer for the outcome. Another customer mentioned that the main technician was in a rush, resulting in sloppy work.
The lack of availability and long waiting times were also mentioned as weaknesses of Crystal Nails. Some customers mentioned that there weren't many technicians available, leading to excessive waiting times. This can be a major drawback for customers who are looking for a quick and efficient service.
Some customers also mentioned that the prices at Crystal Nails were higher than average for the quality of service they received. One customer, in particular, mentioned being charged $100 for a basic pedicure and a full set with no design, which they felt was overpriced. Another customer mentioned that they used to receive similar services for a cheaper price in a different location.
Additionally, there were complaints about the lack of customer service and the negative experiences with certain technicians. One customer mentioned that the main technician was rude, while another mentioned that the technician ruined their daughter's eyebrows due to rushing.
In conclusion, Crystal Nails has both strengths and weaknesses. The salon is praised for its cleanliness, a wide range of products, and the talent and dedication of specific technicians. On the other hand, weaknesses include rude staff members, long wait times, high prices for the quality of service received, and issues with certain technicians rushing through services. As with any business, it's important for the salon to address these weaknesses to improve customer satisfaction and overall experience.
Best TL Reviews
Definitely won’t be going again very rude wasn’t anything I asked for, then proceeded to say it was because of me moving.also this set was $65
****UPDATE*** Went back 2 days later at the behest of several people to ask for either a repair or refund, not really thinking it would happen. Thankfully I was very wrong! Kelly agreed to fix me up at no charge, and Boy! is she wonderful. She worked a miracle on my nails, and I couldn't be more thrilled or appreciative! She is so sweet and talented, and takes pride in her work and place of employment. Let me emphasize, Kelly is not the owner nor a manager, therefore she was not obligated to fix another employee's work. And yet, she didn't even hesitate when I asked to sit with her. The reviews of her work do not lie! She has a new customer for life....that is, if she can fit me into her crazy schedule!!!!
Conflicted review....First, the salon is clean and comfortable with a lot of polish, gel and acrylic options. I went in as a walk-in on a Saturday afternoon, and had a little bit of a wait, which was perfectly fine. I was planning to do a gel mani/pedi, but my nails were so short that I decided to do gels on acrylic. I also wanted to be a little creative, but after being sat with an older, Asian gentleman, and not knowing his particular skill-set or how to cross the language barrier, I changed my mind and just chose a a basic square shape and a single color. He was very kind and gentle, but unfortunately the job was very sloppy. I asked for my nails to be cut short, slightly longer than my fingertips and thin. He didn't do either, instead said he'd file them down. I tried to press him further, but eventually gave in. The acrylic went on very thick, uneven and lumpy. All my nails are shaped differently. They are so thick, it feels like a growth on my nails. The polish job is not any better. Very uneven, and not cleaned at all. I even went back after my pedicure to have him clean some of the excess acrylic off my fingers, but he was adamant that it wasn't acrylic, just dry skin from the acetone and would be better after washing my hands.
After my manicure, I was moved to a pedicure chair....this was a much better experience. Santana did my pedicure, and was Amazing! Very meticulous and attentive. I could tell she really enjoys her work and is good at it. I just wish I had had her do my nails. Not much more than I can say, other than very happy about my toes, not so much about my fingers. The total was $79, before tip. Not outrageous for those services, but definitely too much for the quality of the full-set gels. I'm sad too, because this was an unnecessary, last-minute splurge for my upcoming vacation, so I don't have the time/or money to have them re-done. The more I look at them, the more upset I get.
I will go back in the future, but only if I can make an appt with Santana or she's available as a walk-in.
I took my mom and told her to go in while I parked my car. I went in there and she was still standing there and nobody bother to ask if she needed help. I ask the guy if they could do her eyebrows, the guy responded in a very rude way “no until tomorrow” no eye contact at all. My mother felt very uncomfortable, I will never go to this place again. No customer service at all, and a lot of unhappy customers
I was a walk-in and they told me they could take me. Halfway through service they told me twice i should have set an appointment because they were booked already so they didn't have time to give me the design i wanted. They charged me $100 for a basic pedicure with no extras and a full set with no design. The quality was good but severely overpriced and Le is way too rough. He hurt me quite a bit on the full set. I used to get a deluxe pedicure and full set with design in San Diego for $70.
Loved it! Worth the wait and did my daughter nails for her birthday weekend late notice and stayed open extra for him to finish looked just like photo was reasonable price! Best pedicure I've ever had in my life! Hands down worth the 1hr drive
Le came in on his day off when the salon was closed just to accommodate my schedule. My ombre set came out perfect. Salon is clean and staff follows all covid protocols. I highly recommend!!!
I took my girlfriend there to have her nails done special for an upcoming concert. Le was absolutely amazing and his focus and attention to detail was unmatched! Probably the coolest nails we've ever seen! Thanks Le!
There aren’t very many technicians, so the wait is too long. The woman who does the pedicures does a lovely job. The main technician is in a rush, so his work comes out sloppy. My daughter had her eyebrows waxed by the main technician, and he ruined her thick beautiful eyebrows. He really needs to slow down because it is apparent that he can do a good job if he took the time. The services are way overpriced for what we received. The lady who does the pedicures gets 5 stars. ⭐️⭐️⭐️⭐️⭐️
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Crystal Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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