Quick Facts About Nails & Spa Lounge
Strengths:
1. Excellent service from Nick: Many customers appreciate the work done by Nick, praising his politeness, attention to detail, and ability to take their design ideas to a whole new level. This positive feedback indicates that Nick is skilled and dedicated to satisfying his customers.
2. Affordable prices: The comment mentions that the prices at Nails & Spa Lounge are well-priced. This is an important strength, as customers are more likely to return if they feel they are getting good value for their money.
3. Relaxing atmosphere: One customer mentions that the experience at the salon is relaxing. This indicates that the salon provides a comfortable and calming environment for customers, which is a strength in attracting and retaining clients.
4. Skilled in nail aesthetics: The comment about nails looking awesome every time suggests that the salon staff are talented and capable of delivering high-quality results consistently.
5. Welcoming atmosphere: A first-time customer mentions being welcomed with open arms. This suggests that the staff at Nails & Spa Lounge prioritize making customers feel comfortable and appreciated, creating a positive first impression.
Weaknesses:
1. Inadequate customer service: One customer expressed disappointment with the service as the pedicure was rushed, and the technician did not offer to fix the unsatisfactory outcome. This highlights a weakness in customer service and attention to detail, potentially resulting in negative customer experiences and a reduced likelihood of repeat business.
2. Lack of professionalism: The comment describing a situation where the staff prioritized walk-in customers over customers who had made appointments reveals a lack of professionalism. This behavior can leave customers feeling disrespected and may deter them from returning.
3. Unfinished remodeling: A customer mentioned that it appeared that the salon was still undergoing renovations. This suggests that the salon may not be fully prepared to provide a pleasant environment for customers. It is important for a salon to portray a professional image and maintain a clean and attractive space to create a positive experience for clients.
4. Incidents of dissatisfaction and poor quality: Several negative comments were made regarding the quality of the services provided. These included cutting the customer, improper application of acrylic, nails breaking shortly after the service, and gel polish and chrome colors fading quickly. Such incidents can damage the salon's reputation and discourage potential clients from choosing Nails & Spa Lounge.
In conclusion, Nails & Spa Lounge has strengths in terms of excellent service from Nick, affordable prices, a relaxing atmosphere, skilled nail aesthetics, and a welcoming environment. However, weaknesses in customer service, professionalism, unfinished remodeling, and instances of dissatisfaction and poor quality are areas that need improvement for the salon to provide a consistently positive experience for its customers.
Best TL Reviews
I love how Nick does my nails. Always polite and takes his time to make sure I like what I see. I tell him a design and he takes it to a hole new level. I love it. The prices are well priced. Thank you for all the great work
Nick was very nice. But the whole pedicure took less than 30 minutes. The color I picked out didn't work very well and he said it would look better with a white . He did not offer to fix it . I will not be back as I feel I wasted my money and ended up with toes that still need polish.
Nick is amazing. He's a great conversationalist and my nails look awesome every time.
Called two hours ahead to make a appointment, walked in the gentleman was working on someone, 15 minutes later finally a older woman got started and two minutes in said "I'll be bk in 5 minutes" well 5minutes turned into 10, so we walked out. Instead of working on us, they went to work on two walk in pedicures. Called to explain how rude and unprofessional that was and Nick the gentleman said well I went to help with polish came bk and wyou were gone, I don't know what to tell you. Never again will I go bk. Not to mention it still looks like they are remodeling
1st time going n walked n with welcome arms! They did a beautiful job!
Very relaxing and amazing job on my rough and hard working hands and feet!
The guy who did my nails cut me and got acrylic all over my fingers and on top of that this is supposed to be coffin style my thumb nail is completely rounded off .. I would never go there again or recommend this place smh.
Full Set took over an hour & then 3 days later 1 nail broke & the rest are fading with color. I got gel polish & chrome color the results are horrible !
Place Pictures
Nails & Spa Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
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