Nicole's Salon & Spa LLC

+1 517-265-7800

543 W Maple Ave, Adrian, MI 49221 United States of America

Open Today: -

Quick Facts About Nicole's Salon & Spa LLC

Nicole's Salon & Spa LLC has several strengths that contribute to its positive reputation among customers. One of the main strengths is the friendly and welcoming staff. Customers consistently mention the warmth and friendliness of the employees, particularly Serena, who is praised for her exceptional service and skill. This positive atmosphere helps create a comfortable and relaxing experience for clients, fostering loyalty and repeat business.

Another strength of Nicole's Salon & Spa LLC is its cleanliness. Multiple comments mention the cleanliness of the establishment, implying that the staff takes great care in maintaining a hygienic environment. This attention to cleanliness helps establish trust and reassurance among customers, especially in a spa setting where hygiene is crucial.

The salon's ability to offer a wide range of services is also highlighted as a strength. Clients mention getting their hair, nails, and eyebrows done at the salon, indicating that Nicole's Salon & Spa LLC offers diverse options for clients' beauty needs. This versatility is likely to attract a larger customer base and increase revenue for the business.

Nicole, the salon owner, is praised for her hair expertise and the care she takes in maintaining and preserving hair quality. This indicates that Nicole's Salon & Spa LLC has knowledgeable and skilled stylists who can address specific hair concerns and provide personalized solutions. This expertise contributes to customer satisfaction and loyalty.

The positive comments also mention the professionalism and skill of the staff, particularly when it comes to nail services. Sarina is specifically mentioned as the best nail technician the customer has been to. This indicates that the salon has skilled and talented employees who excel in their respective areas of expertise, further enhancing the salon's reputation.

However, there are also weaknesses mentioned in the comments that need to be addressed by Nicole's Salon & Spa LLC. One significant weakness is the non-compliance with safety protocols during the COVID-19 pandemic. A customer points out that although there are signs and reminders about wearing masks, many stylists do not wear them properly, and customers are seen without masks. This raises concerns about the salon's commitment to the health and safety of both the staff and customers. Addressing this issue is crucial to maintain customer trust and ensure a safe environment for everyone.

Another weakness mentioned is a complaint about rude and unprofessional behavior by the workers. One customer shares a negative experience where they overheard the staff talking about them in a negative manner. This kind of behavior can damage the reputation of the salon and deter potential customers from visiting. It is essential for the salon management to address such incidents promptly and ensure that their employees maintain professionalism and courtesy at all times.

In conclusion, Nicole's Salon & Spa LLC has several strengths, including friendly and skilled staff, a clean environment, versatile services, and expertise in hair and nail care. However, weaknesses such as non-compliance with safety protocols and instances of rude behavior need to be addressed to maintain and improve the salon's reputation. By addressing these weaknesses and continuing to build on their strengths, Nicole's Salon & Spa LLC can further enhance customer satisfaction and loyalty.

Best TL Reviews

Serena is awesome!! She is always so friendly, and makes you feel very comfortable. I've had my hair, nails, and eyebrows done by her and I am never disappointed.

All the staff there are very friendly and keep the place very clean.

Always Clean. The girls all seem to get on together. Very relaxing. I get my nails done 1 time a month. I also get my hair cut and colored. I don't ever think of going elsewhere.

I have had so many different kinds of extensions and so appreciate how much nicole actually cares about maintaining and preserving my hair quality. Hair issues are really a hard topic for women and nicole gets it! I cannot recommend this salon enough!

Sarina is THE BEST nail lady I've ever been to!

I loved this salon & spa from the moment I step in. I have follow them to all their locations. The staff is always friendly & go out of their way to make your experience memorable!!

I have been going to Nicole’s Salon for years now, and really enjoy the stylist who does my hair. However, in recent months as the pandemic has hit, the business as a whole does not diligently follow current safety protocols.

Signs are noted on the door upon entering about the importance of wearing masks, however, most of the stylists (except for mine), wears their mask around their chin, and most, if not all customers were not wearing a mask at all. Safety is important to me, and I want to support the stylist who prioritizes current guidelines, but can’t until the salon as a whole makes the safety of themselves, and their customers a higher priority.

if i could give 0 stars i would. The workers here are extremely rude. I called to see if there were any open appointments and she forgot to mute me or something and talked about me to her co worker. very rude and unprofessional. i will never come to this nail salon.

Serena is such a wonderful lady! She always does such an amazing job with my nails. I recommend going here. Everyone is very friendly and helpful