Paulene's Nails

+1 520-579-9166

8340 N Thornydale Rd #130, Tucson, AZ 85741 United States of America

Open Today: Closed

Quick Facts About Paulene's Nails

Paulene's Nails place has received a mix of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, we will analyze the comments and break down their feedback.

Starting with the strengths, several customers mentioned the friendly and humorous nature of the staff. They appreciated the pleasant and welcoming atmosphere created by the employees. This positive experience with the staff can contribute to customer loyalty and satisfaction.

Another strength highlighted by multiple customers is the ability of the nail technicians, particularly Kevin, to recreate designs shown to them. This indicates a level of skill and attention to detail in their work. Customers appreciate being able to show a picture and have the nail technician replicate the design to their satisfaction.

Additionally, the salon's ability to accommodate different styles and preferences is also seen as a strength. Customers mentioned that they are open to changing up their designs and the nail technicians are able to deliver on their requests. This flexibility can attract customers who enjoy experimenting with their nail designs.

In terms of weaknesses, one major issue raised by customers is the lack of clear communication about the services offered and their corresponding prices. Several customers mentioned that the salon does not provide a menu or list of services, leaving them with uncertainty about what is available and how much they will be charged. This lack of transparency can be frustrating for customers and may lead them to question the salon's professionalism.

Another weakness highlighted by customers is the inconsistency in the quality of service. While some customers had positive experiences with certain technicians, others had negative experiences with different technicians. Inconsistent service quality can create a sense of uncertainty for customers who may not be sure what to expect during their visit.

Several customers also mentioned issues with the skill and technique of certain technicians. Complaints included heavy-handedness during pedicures, nipping skin, and scraping with metal tools. These experiences can be painful and may lead to negative impressions of the salon.

One customer specifically mentioned dissatisfaction with the gel application and being blamed for the mistake. This suggests a lack of accountability and customer service, which can lead to a loss of trust and confidence from customers.

Lastly, a few customers mentioned feeling that the salon is overpriced and did not provide value for their money. This perception can dissuade potential customers from choosing Paulene's Nails place and may lead to them seeking more affordable alternatives.

In conclusion, Paulene's Nails place has strengths in their friendly staff, ability to recreate designs, and flexibility in accommodating customer preferences. However, weaknesses such as a lack of communication about services and prices, inconsistency in service quality, certain technicians' poor skills, and perceived overpricing can negatively impact the salon's reputation and customer satisfaction. Addressing these weaknesses and improving the overall customer experience could help strengthen the salon's reputation and attract more clients.

Best TL Reviews

***^RE-EDITED^*** 03/15/22

So my mom and I have been coming to this shop for years. We haven’t been any where else after finding this nail salon! We never have had a problem with them at all, all the girls here are super nice and very funny! The man that works there is a lil more serious and uptight but still a hard working good man! I always change it up with my designs and details. I always have pictures to show them and they always do that design! Recently got my sister in law coming here and she lives on the south side of Tucson and now she is hooked! She doesn’t go any where else for anything, ONLY HERE! My husband recently needed his feet done and told me after that was the best he has ever gotten and doesn’t wanna go anywhere else! I HIGHLY RECOMMEND THIS PLACE!!

I came here once before and it was ok. I decided to give them another shot and i was not very satisfied. My nail tech was Kevin and the lady that did my pedi was tina or something like that. I only requested him because someone reviewed him saying he was good and had pictures to prove it so i decided i wanted him to do mine and it was a bad idea. ???? The lady that did my feet was heavy handed and scratched my ankle while she was doin my feet, i had to tell her I wanted the callus remover because they didnt have any packages for what they provided. They dont provide a sheet with what services they do on anything so you can see what you want or how much it is. They just do what ever. Not a very good place to go if you want a nice relaxing many pedi.

(***Update: before I left Kevin asked if everything was okay with my service and I told him that i was not happy with my nails and he went back and tried to fix my nails before I left. Even though I'm still not very satisfied with how my service was I respect that they tried to fix things.)

I had been goin to same salon for 15 years, until they stopped listening to what I wanted. I was pleasantly suprised with my pedi, it was fast, and very nice. I think I have found new salon.

Every time I go to Paulene's Nails, I walk out extremely happy! Kevin always does a great job as well as the other nail technicians. Kevin makes my nails look how I want them to look. I show him a picture and he can recreate! One of the best places I have been to in the NW side, if not THE best! They are very kind people and have great customer service. Today I showed him a picture of a hombre French manicure and he did just that, including making my tips look natural! Love it!

Got a full set, showed them a picture with the design I wanted. They only gave me the bad colors and not the actual design I wanted and charged me for the whole thing. The nails have absolutely no apex and feel so flimsy. The shaping was awful as well! Worst $80 spent. She also got acrylic all over my fingers! The nail tech was very nice I can’t complain about that but I won’t be back!

Kevin does amazing work I'm very happy with Kevin's work but Tina has almost caused me not to return this was a PAINFUL experience and my nails are bumpy,soar and not what I asked for if Kevin's not in that building I will never get my nails done here. The gold pictures are Kevin's work but the pink are tinas

I treated my wife and I to pedicures and she got herself the manicure. My wife felt the work the young man who did on her pedicure was outstanding. It still looks good two weeks later. But, the woman who did her manicure was not of the same quality. The same woman also did my pedi. She twice nipped my skin while trimming my large toenails. She also scraped the back of my foot above the heel with her metal skin exfoilator. I had to wear bandaid for 2 days afterwards.

Not worth the money, they aren’t big on customer service. Came here since I was on this side of town. Kevin messes up with the gel on my nails and blamed me. Then I ask for something with my pedicure and was told no. So If you want a subpar, overpriced and disappointing nail experience this is the place. Hard pass. A monkey would provide better service. Tacky.