Noble House

+44 1634 842355

Marina House, 84 John St, Rochester ME1 1YW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Noble House

Noble House restaurant has received a mix of positive and negative feedback from their customers, highlighting both strengths and weaknesses in their service and food quality.

Starting with the strengths, one customer mentioned that the Chinese food at Noble House is cooked very tasty. This indicates that the restaurant has a good level of culinary expertise and can deliver flavorful dishes. Additionally, another customer stated that they never had a bad meal from Noble House and that they thoroughly enjoyed their experience. This implies that the restaurant has consistency in providing quality meals.

Moving on to the weaknesses, the most prominent issue seems to be the delivery service. Several customers complained about long delivery times, with one customer mentioning that they were initially told it would take 1 to 1 hour 15 minutes, but it ended up taking over 2 hours. This indicates a lack of punctuality and organization in their delivery process. Another customer mentioned that when they called to inquire about the delay, they were given false information that the driver was on his way. This demonstrates a lack of transparency and honesty in their communication with customers.

Furthermore, there were complaints about the accuracy of orders. One customer mentioned that their order was incorrect, with 9 chicken balls instead of 10 and missing chips. This suggests a lack of attention to detail and accuracy in fulfilling customer orders. Additionally, another customer mentioned that when they called, the restaurant staff claimed they couldn't hear them, indicating a potential issue with their communication systems and customer service.

Another weakness mentioned by a customer is the quality of the rice. They stated that the rice was not to their liking as it was quite dark, while they prefer white rice. This suggests a lack of consistency in food preparation and may indicate a deviation from traditional Chinese cooking methods.

Lastly, one customer criticized the flavor of the food, stating that it lacked taste and described it as "bland." They also mentioned that their sweet and sour sauce was diluted and that the hoisin sauce did not taste like hoisin. This indicates a potential issue with the seasoning and flavoring of the dishes, which is crucial in Chinese cuisine.

In conclusion, Noble House has strengths in terms of cooking tasty Chinese food and providing a generally enjoyable dining experience. However, there are clear weaknesses in their delivery service, accuracy of orders, communication systems, consistency in food preparation, and flavoring of dishes. These areas need improvement in order to enhance customer satisfaction and loyalty.

Best TL Reviews

Advised it was a 1 to 1 hour 15 delivery time. At 1 1/2 hours I call to be advised it’s another going to be another 15 minutes. At 2 hours I call and am told the driver is on his way. Still waiting….. not a good service this evening and the offer of money off the NEXT delivery when this one hasn’t even arrived is ridiculous. Disappointing. Just be honest and let me decide if I want to wait over two hours for a take away. Don’t take my money and then leave me waiting.

I love Chinese food and here it is cooked very tasty.

Enjoyed my meal the rice was not really to my liking as I like white rice and their rice was quite dark

If you my friend don’t mind only salt and pepper and fake sweet and sour flavouring followed by the emptiness in your soul as most of the food that they serve has no flavour then go for it, I can understand if they are toning the flavours down as they live next to an estate and their audience probably enjoys the bland taste of nothingness but other than that don’t waste your money.

Ps. The person that said “best ribs in Kent by far” on the reviews, YOU MUST BE SMOKING SOMETHING Extraterrestrial, Because I ordered the same ribs as well and I did not taste the same.

Sorry to be harsh but if you’re looking for a real honest review this is it ????????

Okay food but when you call up they always say they cannot hear you but it's actually them that is noisy and busy. They get order wrong too as cannot hear what you are saying. They never seem to learn this. All they need to do is have phone in a different location to the kitchen.

Just had a Chinese meal from here delivered.

Friendly delivery Guy, but the food was absolutely disgusting..Luke warm, slimmy under cooked mess! To make matters worse when I rang to complain I was told he would speak to the so called "Chef" to decide about a refund, No return phone call.

My recommendation to you is to avoid.(ignore the 1 star it wouldn't let me post without it)

1st time ordering on recommdation. Much more expensive than our usual Chinese but we werent too fussed. Took an hour and half to arrive, we were quoted an hour. Usual "he's on the way" when we called to query.

9 chicken balls instead of 10. No chips. Food stone cold congealed mess. Sweet sour sauce has been diluted from what other places use and it was brown??? Hoisin sauce definitely wasn't hoisin.

Rang to complain and they said it was our fault as we live 3 miles away and so it gets cold (they do t use insulated boxes like other places do). If they had said when we ordered they were incapable of delivering hot food to us we wouldn't have ordered. They offered to recoil and send out again. Quicker this time? We refused, asked them to collect and refund us. Ordered from borstal instead who got to us within 20 mins piping hot. Took noble another hour to collect our order.

Had a chinese with my daughters last night. It was perfect. We thoroughly enjoyed it. Never had a bad meal from here. Shop all covid secure. Will definitely go again.