Quick Facts About NY Nails of Delray
NY Nails of Delray Place has received mixed reviews regarding their strengths and weaknesses. In order to provide a comprehensive analysis, we will discuss the positive and negative feedback from customers and identify the strengths and weaknesses of the salon.
One of the primary strengths of NY Nails of Delray Place is the professionalism and friendliness of their staff. Many customers praise the technicians for their great service and friendly demeanor. This can contribute to a positive and welcoming atmosphere for clients, making them feel comfortable and valued during their visit.
The salon has also been commended for its cleanliness. Customers have mentioned the cleanliness of the salon as one of its strengths, which is a crucial aspect when it comes to hygiene and customer satisfaction. The newly remodeled interior has been particularly appreciated by customers, as it adds to the overall aesthetic appeal of the salon.
In terms of the actual services provided, the salon has received positive feedback about the quality of their work. Many customers have mentioned specific technicians who they believe are skilled and produce beautiful results. For instance, Son Le has been described as an artist with Nextjell, delivering marvelous work that lasts and is truly beautiful. This indicates that the salon has capable and skilled technicians who can meet the expectations of the customers.
Furthermore, the salon is perceived to offer consistent services and pricing. Customers appreciate the fact that the salon maintains uniformity and does not overcharge for their services. This implies that NY Nails of Delray Place is trustworthy when it comes to pricing and ensuring that customers receive value for their money.
However, there are also notable weaknesses mentioned in the comments. One recurring issue is the poor customer service provided by the owner, Natalie, and her staff. Some customers have experienced unprofessional behavior, such as being called a liar when an appointment was apparently not properly recorded. Others have mentioned the rude treatment received from the staff, which can leave a negative impression and affect the overall customer experience. This suggests that there may be an issue with the management of the salon, as it is responsible for maintaining high standards of customer service.
Additionally, there have been complaints about the quality of the services provided. Some customers have reported that their nails were cut too short, not shaped as requested, and that the acrylic nails were thick and uneven. There were also complaints about the nail polish chipping within a short period of time. These issues highlight a lack of attention to detail and skill from the technicians, which can be detrimental to customer satisfaction.
Another weakness identified is the inconsistency in honoring their guarantees. One customer mentioned that their nail polish chipped within 24 hours, and when they returned to the salon to have it repainted, they were told that they would have to pay for a new polish. This inconsistency in adhering to guarantees can be frustrating for customers and may make them question the salon's commitment to customer satisfaction.
In summary, NY Nails of Delray Place has several strengths, including professional and friendly staff, cleanliness, skilled technicians, and consistent pricing. However, the salon also has weaknesses, such as poor customer service, issues with service quality, and inconsistency in honoring guarantees. It is important for the salon to address these weaknesses and strive for improvement in order to provide a better overall customer experience.
Best TL Reviews
I have been going to NY Nails for over 15 years. All technicians are great, but I normally see Natalie if she is available. Newly remolded, very clean, professional and friendly staff. Highly recommended.
Son Le is truly an artist with Nextjell. Absolutely marvelous work that lasts and is truly beautiful !! I'll go nowhere else. A lovely salon is delightful !
I’ve been coming here since I was 13. Today was a disaster and it’s all because of the owner, Natalie and her rude staff. I called Thursday morning to make an appointment for a pedicure and dip manicure. Natalie, the owner, took the call and scheduled the appointment for Saturday (today) morning at 10a. I walk in and a lady said there’s no appointment for me. She checked with Natalie and said that Natalie said she did not make an appointment for me framing me to be a liar. I patiently waited and got my pedicure done by a gentlemen. I reminded him that I needed a dip manicure. He spoke to Natalie in Vietnamese who scowled. Then he begins to immediately remove my current dip and is rushing the process. He rudely said I’m not his appointment. I told him I have an appointment at 10a it’s not my fault there’s an error. He didn’t finish my nails and told me to go up front. After sitting for 30 minutes I asked the young lady how much longer I had to wait. I told her again that Natalie set the appointment for 10a. I shared that they have been very unprofessional and I was not happy with the treatment. Natalie finally opens her mouth to speak. She admitted that she remembers me calling and admitted that she set the appointment but did not write it down in her appointment books. Instead of apologizing and communicating that with her staff I was treated like an unwelcomed dog and left with a mediocre pedicure and waited an hour to get a dip. I’ve been coming here for over 10 years. Clearly Natalie does not care about long term relationships. Such a shame! I recommend people to seek another salon for their services.
LOVING THE REMODEL, THE PLACE LOOKS AMAZING !!
THE SHOP HAS ALWAYS BEEN CLEAN OR I WOULDN'T GO THERE BUT NOW WITH THE REFRESH EVERYTHING IS JUST BEAUTIFUL AND BRIGHT !! NATALIE, ERIC AND STAFF ARE ALWAYS SO WELCOMING AND FUN TO SPEND SOME TIME WITH.
DEFINITELY GIVE THIS PLACE A TRY !!
Good place! Very consistent on product services and pricing i have long acrylic nails gel polish coffin shape some places will charge $80!!! They do a good job and everyone that works there is super nice! Family owned!
Just left this place. The lady doing my nails was in a massive rush. Cut me like 6 times. Did not do shape I asked for. Cut the nail too short, tried to fix it with the powder acrylic, made it even worse. Did not put lotion at the end. Polish is uneven, acrylic nail is thick and tilted up. Would not recommend. She charged me 105$ For 2 pedicures and the acrylic gel manicure. He price board said different prices. Her attitude sucked.
Visiting from NY, my niece recommended this nail salon. They were very accommodating while booking. Natalie really took care of me during my pedicure and did a great job on my nails as well. Thank you!
Got a manicure with pink nail polish on a Thurs afternoon. Was going to a wedding on the Saturday and my nails had chips in the polish within 24 hours. (did not get gel nails because I don’t like what it does to my nails) went back to the salon on the following Tuesday - when I returned from the weekend wedding. Told them that I was extremely disappointed that most of my polish was off by then. Asked them to repaint them - and they told me that they only guarantee normal polish for 3 days and wanted to charge me for new polish.
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NY Nails of Delray Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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