Quick Facts About Hollywood Nails Lithonia
Hollywood Nails Lithonia has received mixed reviews from customers, with some praising their services and others expressing dissatisfaction. In order to provide a comprehensive analysis, we will discuss the strengths and weaknesses based on the comments provided.
One of the strengths mentioned by a satisfied customer is the quality of their services. They have highlighted that the individuals at the salon take their time to ensure that the nails look perfect. Additionally, another customer mentioned that their full set was done well, and they were pleased with the outcome. These positive reviews indicate that Hollywood Nails Lithonia has the capability to provide satisfactory services to their customers.
However, there are several weaknesses that have been pointed out by dissatisfied customers. One major weakness is the poor customer service exhibited by the staff. One customer mentioned that upon entering the salon, they were treated rudely by both the staff and regular customers. They felt glared at and believed that they were being judged based on their appearance. Another customer mentioned that the technician did not listen to their requests and made several mistakes during their manicure. This demonstrates a lack of professionalism and attentiveness from the staff members.
Another weakness highlighted by a customer is the lack of proper equipment and techniques used during their pedicure. They mentioned that pumice sponge was used instead of a foot file or callus remover, which goes against the standard practices. Additionally, the customer pointed out that their nails were uneven and jagged after the manicure. These instances indicate a lack of attention to detail and proper execution of services.
Furthermore, there have been complaints about the language barrier between the customer and the staff members. One customer mentioned that the technician did not speak English and seemed unsure about how to properly remove acrylic nails. They expressed frustration with the communication issues and the lack of expertise exhibited by the technician. This suggests a lack of proper training and communication skills among the staff members.
In addition, there have been instances where the salon did not adhere to their stated business hours. One customer mentioned that they arrived at the salon before closing time, but were informed that they were closed. This lack of consistency in their operating hours can cause inconvenience and frustration for customers.
Lastly, there have been complaints about the quality of certain services provided by Hollywood Nails Lithonia. One customer mentioned that their SNS nails were not done well, with uneven lengths and a rough finish. This indicates a lack of attention to detail and inconsistency in their service quality.
In conclusion, Hollywood Nails Lithonia has both strengths and weaknesses based on the comments provided. While they have received praise for their services and the quality of their work, they have also been criticized for their poor customer service, lack of attention to detail, language barriers, inconsistent operating hours, and subpar service quality in some instances. These weaknesses can significantly impact the overall customer experience and may need to be addressed in order for the salon to improve its reputation and attract more satisfied customers.
Best TL Reviews
New in town was trying to find a new nail home however this place is not it They were very rude. Walked in and was even in there for 5 seconds b4 them and their apparently regular customers glared us with hateful eye as if me and my mom were broke bums. Was told it was a 2 hr wait mind you they only had 3 customers that were in the middle of service so I don't understand how its was still a 2 hr wait
First time patron: Waited 20+ minutes. There were only 4 techs working. Asked for pedi with gel and mani with French manicure, (no gel polish). The tech did not use a foot file, or callus remover, just a pumice sponge. For my natural nail mani, he did not clean under my nails and my nails were jagged and uneven. Despite me saying several times I wanted a French manicure. After he put clear polish on he said he would get back to me, then started on another customer's pedi. They were losing business telling walk-ins of a 20-40minute wait. After about 15 mins I asked if he was going to finish my mani and he asked if I wanted "spray" and said he was done. When I reminded him of my several requests for a French manicure he said he misunderstood and thought I only wanted clear. SIR WHAT IS YOUR DEFINITION OF A FRENCH MANICURE? The owner/manager said they could add polish, but at this point, I had things to do and had already been there since 10:10 am, it was after 12noon. Needless to say, I will not be returning.
The place was ok. They tried to use the cheese greater on my feet which I know is illegal where I’m from. My nails look ok but already started peeling where she left polish on my skin. Polish on my feet is pretty sloppy. Just overall underwhelming.
On Wed 4/28/21 was my first and last time visiting Hollywood Nails. When I first came in Jack asked me what services I wanted. I let him know I had acrylic on both big toes and that I wanted them removed. When I was seated the nail technician looked at my toes, she started speaking none English language. Jack and another female nail technician was sitting directly across from us at the manicure tables and they both were with customers. I asked her what was the problem, Jack indicated that she was not trained in the acrylic nail removal, and she did not speak English but she could file them down for me.
I agreed to have them filed down. This was the first time I had acrylic on my toes and having them filed down so I did not know what to expect.While watching her file the nails down, it seem as if she did not know what she was doing and Jack and her stayed in communication speaking non English. I ask Jack if she knew what she was doing? and he replied yes, I am tell her what to do. Days later both nails cracked. I called and spoke to Lisa because she said Jack I was out of town, she told me to come in Wed 5/6/21 at 2pm. When I arrive Jack was there and he was so busy telling me how much he was going to charge me to repair the nail, he never apologize or took responsibility for the mishandling that I experience. I did not have a receipt because I Cash app them my payment, so I was unable to dispute this awful situation. I will file a complaint on Jack Nguyen & Bich Lu. I am a small business owner also and I know how to treat people, all people.
I did SnS nails. They were horrible. They were not smoothed ou,t and they were not the sam length. They should close.
The internet states closing is at 8pm. I walk in at 6:15pm and was informed they were closed. All while two women were getting their feet done and lights in the window were still on. Please update your hours of operations. This was a waste of time and gas. Two stars b/c the woman was pleasant prior to turning me away.
They having amazing services and individuals that take their time to make sure your nails are looking perfect. My full set last me longer than I have had with any other nail establishment.
I went and got a full set. The place is very clean. Jaul was very nice(chair #1). I just love my nails. He did a wonderful job!!! Will be going back.
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Hollywood Nails Lithonia Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 05:00 PM |
|---|---|
| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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