Citadel Nails and Spa

+1 719-573-4984

750 Citadel Dr W # 2110, Colorado Springs, CO 80909 United States of America

Open Today: -

Quick Facts About Citadel Nails and Spa

Citadel Nails and Spa, based on the comments provided, has both strengths and weaknesses. It is crucial to analyze these factors to understand the overall customer experience and the areas where the salon can improve.

Starting with the strengths, some customers found the service to be fast, especially during peak times like Fridays at noon. This suggests that the salon is efficient in handling a high volume of clients and ensuring minimal waiting times. Additionally, a family with six members noted that it was difficult to find a place that could accommodate them, but Citadel Nails and Spa was able to do so. This highlights their ability to cater to larger groups and provide a family-friendly environment.

Several comments mentioned positive experiences with the pedicures, praising the way their feet felt afterward and their overall satisfaction with the service. This suggests that the salon excels in providing quality foot treatments and leaving customers feeling happy and relaxed. Additionally, the pricing for pedicures was deemed reasonable by one customer, indicating that the salon offers competitive rates for their services.

Moving on to the weaknesses, one common complaint was the lack of professionalism and attention to detail. Multiple customers complained about rushed services and a lack of proper care during their appointments. One person mentioned that their manicure was not done to a professional standard, even after requesting it multiple times. This suggests that some nail technicians may lack attention to detail or do not provide the level of service that customers expect.

There were also instances of poor nail durability. Customers reported that their gel nails and acrylics did not last even 24 hours before chipping or breaking. This indicates that the salon may need to improve the quality of their products or the skill level of their nail technicians to ensure longer-lasting results.

Another significant weakness highlighted by multiple comments was the lack of customer service and undesirable interactions with salon staff. One customer expressed being treated disrespectfully and having their concerns dismissed by an employee. Others mentioned cuts and injuries during their appointments, indicating potential safety issues and a lack of attention to customer comfort.

Furthermore, the inconsistent service experienced by customers seeking the same treatment package was noted. One customer mentioned that even though they both paid for the same deluxe pedicure, the experience and quality of service differed significantly between them and their companion. This unevenness in service can lead to feelings of dissatisfaction and disappointment among customers.

In conclusion, Citadel Nails and Spa has strengths in terms of efficient service during busy times, accommodating larger groups, and providing satisfying pedicures at reasonable prices. However, there are clear weaknesses that should be addressed, such as lack of professionalism, issues with nail durability, poor customer service, and inconsistent treatment experiences. By addressing these areas for improvement, the salon can enhance the overall customer experience and establish a stronger reputation.

Best TL Reviews

Drinks are so tiny and not worth the price save your money! Our Toes look okay but they were really trying to pressure my friend into gel nails when she wanted regular paint! My lady rushed and didn’t really massage my legs and stuff like her nail tech did :( Service was fast on a Friday around noon but I know why!

It’s hard to find any place that will take a family of 6 right away. I have called salons to schedule my family that we’re not able to accommodate us. Our feet feel amazing and we left skipping ???? literally. We will be back. We all got pedicures, nothing else. Pretty decent pricing.

Take your money some where else !!!

Terrible Experience

I took my daughter and 2 of her friends to get their nails done for their dance the next day. I wanted them to feel special this was their first time getting them done in a salon.

But that didn’t happen.

First off gel is suppose to last longer and it cost $17.00 extra because it last longer but it fell off not even 24 hours later.

My daughter got short acrylics and 1 of them already broke the next day also.

One of the guys was so ruff he cut one of the girls fingers up. Cut her nail so short it hurts.

I do not recommend this place.

I went in on Sunday 11/20/2021 around 4pm to get my nails done with my sister and friends. They're nails turned out great and yet somehow mine get messed up a lot. I went in today 11/23/2021 to get them fixed and the guys just painted over them... this is terrible and NOT professional looking like I need for my event this Saturday and I told them multiple times it needs to look professional.

My son’s girlfriend and I went in for Christmas pedicures. We paid $55 each for the deluxe mask pedicure which included (but not limited to) trimming/filing, callous removal, mud mask, sea salt scrub, paraffin, massage, and painting. The man was done with my son’s girlfriend in less than 20min so she had to wait for me; the woman was done with me in 30min but only after my feet were scalding red from the water and I got scratches on my legs. Even though we got the same package, they didn’t even do the same thing for both of us. After her sitting for over an hour, her polish still got ruined when she touched the table; mine was ruined over an hour later when I put my shoes on. The people were nice, but the quality was less than I would ever expect for me paying $110 for both of us…would not recommend at all!

Absolutely terrible place. $340 and walked out literally crying one of the workers dried my tears because the employee was absolutely disgusting towards me when I was asking nicely for things to be fixed. She even went and “fixed” my nails and they came out worse. My hands were cut, my mothers hands were cut. They were absolutely terrible, and to be told that the worker does that to multiple people and she’s tired of it really says something about them keeping him there as an employee. Do not waste your money!!!! Overpriced for them not even able to do a simple French design. We want a refund this was absolutely horrible experience…. These are my moms nails

I don't appreciate this place one bit and I would not recommend this place even if is free. As you can see this was polish was not shellac since it peeled off easy. She didn't cut my toe nails properly that my toes are hurting as if I'm growing in grow nails. $95 for a less than a mediocre job will not recommend this place @ all

Myself and husband came here for pedi’s they start my pedi and my husband was still waiting. The lady that polished my toes did a horrible job, I had her remove the polish she started using a sharp tool on my toes to get the gel polish off. I was suppose to get the number 4 pedicure but she for got do the wax, sugar scrub, and mask. Basically I received a number 2. I will never come back.