Nail Expo

+1 614-871-0772

2352 Stringtown Rd, Grove City, OH 43123 United States of America

Open Today: -

Quick Facts About Nail Expo

Strengths of Nail Expo place: 1. High-quality work: Several comments mention that the nail technicians at Nail Expo place do a great job and provide excellent service. Customers appreciate the skill and attention to detail that the staff shows in their work.

2. Good pricing: Many customers mention that the prices at Nail Expo place are reasonable and competitive. They feel that they are getting good value for their money and find the pricing affordable.

3. Fast and friendly customer service: Multiple comments highlight the fast and friendly customer service at Nail Expo place. Customers mention that the staff is welcoming and accommodating, making their experience pleasant and comfortable.

4. Long-standing reputation: One customer mentions that they have been going to Nail Expo place for years, which indicates that the salon has a strong reputation and a loyal customer base. This suggests that they have consistently provided satisfactory service over an extended period.

Weaknesses of Nail Expo place: 1. Rude customer service: One recurring complaint is about the rude customer service at Nail Expo place. Several customers mention that the staff is disrespectful and unfriendly. The comment about an employee jumping at a customer's throat is particularly concerning and indicates a lack of professionalism.

2. Lack of transparent pricing: A common issue raised by customers is the lack of exposed prices. Customers feel that they are charged arbitrarily and sometimes overcharged, as per the comment about being charged $25 just for gel polish. The absence of a clear price list can lead to customer dissatisfaction and mistrust.

3. Inconsistent nail services: One customer mentions receiving uneven service, with one child's nails being painted incompletely and another customer's nails being ruined due to spilled acetone. These instances indicate a lack of consistency and attention to detail in the services provided, leading to customer dissatisfaction.

4. Unhelpful management: A customer mentions that the manager was disrespectful and refused to rectify the situation after their property was damaged. This highlights a lack of customer-centric approach and a failure to address customer concerns and grievances.

In conclusion, while Nail Expo place has strengths such as high-quality work, good pricing, and fast and friendly customer service, there are weaknesses that need to be addressed. The rude customer service, lack of transparent pricing, inconsistent nail services, and unhelpful management are concerns that can negatively impact the customer experience. To improve, Nail Expo place should focus on training their staff in customer service and professionalism, ensuring transparent and fair pricing, maintaining consistent service quality, and addressing customer concerns promptly and satisfactorily.

Best TL Reviews

This is by far the rudest business I have ever been to! There are no exposed prices therefore they charge you whatever they want. I came for a full set and pedicure they charged $25 just for gel polish! No sense!!! Now I see why there’s no one here every time! I had full set for $65 came back 2 week later trynna charge me $86 for balance! Then when I questioned it that thuy ly lady jumped at my throat! NEVER AGAIN! If you value honesty and customer service don’t waste your time!!

I went to Thuy Ly for my nails and she is the most wonderful nail tech!! She always is so sweet and does the best job! I’ll always recommend her to anyone who wants a design and great nails!

I love this place me and my mom get her nails done here every couple weeks fast friendly customer service good pricing awesome nail techs love this place been going here for years wouldn't go anywhere else

Worst place ever they don't have a list price they charge you whatever they want to and they are so rude. Trust me I don't do reviews but this time I was like I have to say something

Love this salon!! Thuy ly is just wonderful. Always has the best attitude and always in a good mood. I recommend this salon to anyone!!

I love this place! I just got my nails done for the first time and they look and feel amazing ! They were so clean when I walked in and so nice!

Absolutely love this shop and the work is amazing! The prices are great too! I won't go anywhere else!

I wanted a full set and just my kids nails painted, I had to ask the lady to redo my youngest nails because for some reason the lady only painted half of her nail. My oldest weren’t perfect but better than my youngest. I didn’t even end up getting mine done after the lady that started to do mine spilled the entire bottle of acetone all in my purse ruining it and everything inside. The manager was very disrespectful and refused to make anything right since they had damaged my property. Would not recommend for anyone.