Quick Facts About Family Beauty & Hair
Strengths of Family Beauty & Hair Place:
1. Friendly and helpful owners: According to one customer, the owners were great and provided helpful and caring customer service. This indicates that the owners prioritize customer satisfaction and make an effort to assist customers.
2. Nice selection of products: Another customer mentioned that the store has a good selection of products and different hair options. This suggests that the store offers a wide range of choices for customers, catering to different hair types and preferences.
3. Helpful and caring staff: Multiple comments mention that the staff at Family Beauty & Hair Place are extremely helpful, nice, and caring. This indicates that the staff members prioritize customer service and create a welcoming and comfortable atmosphere for shoppers.
4. Excellent customer service: One customer specifically praised the customer service agents for their excellent customer service. This suggests that the employees are trained to provide exceptional service and go above and beyond to assist customers.
Weaknesses of Family Beauty & Hair Place:
1. Uncomfortable environment: One customer reported feeling uncomfortable during their visit. They mentioned being stared at by a particular staff member and feeling judged. This indicates a lack of professionalism on the part of the staff and a failure to create a welcoming environment for all customers.
2. Rude cashier: Another customer mentioned that a younger cashier had a rude attitude and a smart mouth. This suggests a lack of proper customer service training and professionalism among some of the staff members.
3. Refund policy: One customer expressed dissatisfaction with the store's refund policy. They mentioned that certain products, such as gel and moisture whip, were considered chemicals and not eligible for a refund. This suggests a potentially restrictive and ungenerous refund policy, which may deter customers from making purchases.
4. Pricing issues: One customer mentioned that the prices at Family Beauty & Hair Place were high. They also noted that there may be issues with the accuracy of the items being rung up when paying with a credit card. This indicates potential issues with pricing transparency and accuracy, which may lead to customer frustration and mistrust.
In conclusion, Family Beauty & Hair Place has several strengths, including friendly and helpful owners, a nice selection of products, and excellent customer service. However, there are also weaknesses that need to be addressed, such as creating a comfortable environment for all customers, addressing rude behavior from staff members, reviewing and improving the refund policy, and ensuring pricing transparency and accuracy. By addressing these weaknesses, Family Beauty & Hair Place can further enhance the customer experience and attract and retain more customers.
Best TL Reviews
I had the worst experience as it being my first time EVER coming to this beauty supply store... I'm looking around I don't know where anything is, was asked if I needed help I said no... than for the remaining time I got so uncomfortable with the big lighskin lady with the BLONDE wig that was staring at me the WHOLE TIME as if I was gonna steal boy she has bad judgment an her demeanor was awful... the lady I believe that was one of the owners didn't speak to me neither... won't go here NEVER AGAIN...
The owners are great. It was my first time there and they were very helpful and caring
Cashier younger girl is rude with a smart mouth
Nice people. Kind. Helpful.
MAKE SURE YOU BUY THE CORRECT PRODUCTS BECAUSE THERE REFUND POLICY SUCK. Gel and moisture whip is considered a chemical. So long family beauty you lost a customer i will take my money somewhere else and i surely will never send anyone to this store if i can help it. The crazy thing is i was going to buy something else that would of been more than what this refund was...your lost someone else benefit. ✌????
I shop here all the time. Very nice selection of products and different hair with affordable prices. All ladies who work there are extremley helpful, nice, and caring. They care about there customers and their happiness and make you feel comfortable. I only shop here now and will continue to shop here.
I would like to give a shout out to the the customer service agents that work here I know that this location is fairly new to the Glenville Community I do like what they're doing there the young lady was able to help me get the correct products for healthy hair keep up the good work excellent customer service
Nice clean no social distancing prices are high people working there are friendly and helpful they are slick when you shop with credit card you have to watch what is rung up
Place Pictures
Family Beauty & Hair Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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