Quick Facts About OCEAN NAILS
OCEAN NAILS has received a mix of positive and negative comments, which allows for an analysis of the strengths and weaknesses of the establishment.
One of the strengths highlighted by a satisfied customer is the exceptional service provided by Van and Mary. This customer specifically mentions the fantastic job done on their nails, toes, eyebrows, and lashes, and expresses gratitude for feeling like a princess on their special day. Positive customer experiences and skilled staff contribute to a strong reputation for OCEAN NAILS.
Additionally, another positive comment points out the convenience and efficiency of the salon. The customer mentions being in and out in just 45 minutes for a gel manicure, and plans to return every two weeks. This highlights the quick service provided by the salon, which is likely appealing to busy individuals who value their time.
Furthermore, OCEAN NAILS receives praise for its overall ambiance. A customer describes the shop as beautiful and compliments the employees, stating that they are the absolute best. This positive atmosphere contributes to an enjoyable experience for customers and can encourage repeat business.
On the other hand, multiple negative comments highlight several weaknesses of OCEAN NAILS. Firstly, there are pricing issues mentioned by a customer. They express frustration about being charged extra for the length of their nails, especially when they feel that the length is necessary to achieve the desired shape. The upcharging is seen as a way for the salon to make extra money, leading to a feeling of dishonesty. This pricing issue can deter customers who feel they are being taken advantage of.
Another weakness highlighted in a negative comment is subpar service quality. The customer mentions receiving nails that were not cured properly, resulting in staining of their clothing when their red nails came into contact with their white shirt. Additionally, they were disappointed with the regular polish on their gel pedicure and the poor shape of their nails. Hygiene is also a concern for this customer, as they mention finding a dirty seat upon arrival. These issues reflect a lack of attention to detail and hygiene, leading to dissatisfaction and a potential loss of customers.
Furthermore, there is a complaint about miscommunication between the customer and the nail technician. The customer wanted a specific type of fill, but claims that they were not given the opportunity to specify and were consistently receiving a different result. This demonstrates a lack of attention to customer preferences and a failure to provide the desired outcome. Lack of accountability is also mentioned, as the customer describes the technician finding humor in their concerns rather than taking steps to rectify the issue. This breakdown in communication and lack of accountability can result in frustration and a loss of trust from customers.
Additionally, a customer mentions rushed service and blotchy paint. Being rushed can lead to an unsatisfactory end result, as technicians may not have enough time to provide high-quality services. Blotchy paint indicates a lack of attention to detail and can tarnish the overall look and durability of the nail treatment. These issues reflect a lack of consistency and quality control within OCEAN NAILS.
In conclusion, OCEAN NAILS possesses strengths such as skilled staff, quick service, and a pleasant ambiance. However, weaknesses include pricing concerns, subpar service quality, miscommunication with customers, lack of accountability, and rushed services. Understanding these strengths and weaknesses can help potential customers make an informed decision about whether OCEAN NAILS is the right salon for their nail care needs.
Best TL Reviews
For my wedding day, I chose the BEST!!! Van is absolutely fantastic and couldn’t have done a better job on my nails, toes, and eyebrows. My mother was equally pleased and we both looked amazing. Mary, also did a sensational job on my lashes as well and I couldn’t have been happier. Thank you, to Van & Mary for making me feel like a princess on my special day!!
They charge an extra $5 for special nail shapes, which is completely understandable. However, they proceed to upcharge for the longer length, when that length is needed to achieve the special nail shapes in the first place!
My friend was charged an extra $15!!! for the length of her coffin nails (+$5 for the shape) and when I pointed out that hers weren’t much longer than mine, my nail tech told me that mine were actually $40, rather than the expected $35 ($30 base +$5 for the shape). I would consider the length I got to be the BARE MINIMUM to achieve the almond shape I asked for (however they turned out much more pointed than expected). If I had gone any shorter, my nails wouldn’t look right. The upcharge just felt like a way for them to get an extra few bucks and it doesn’t sit right with me. At the very least, it could have been discussed prior to finishing the set.
Love ocean nails. I get a get a gel mani & I am in & out in 45 minutes. I plan to go back every 2 weeks. Appointments can be made but not needed
worst nails ever…. i asked for a square an got skinny nails then i come home an my nails aren’t cured all the way so my red nails stained my white shirt. i asked for gel pedicure an got regular polish the shape was horrible an i paid for a stone massage but received cold stones. not to mention the seat was dirty when i sat down. very messy an disorganized place they are very nice but i will not be coming back
Me and my friends got in last minute, the service was more than AMAZING. What a beautiful shop and the employees are the absolute best. I 10/10 recommend. Just an overall good time. They are the best !
I came in as a walk-in like always for a fill. A “fill”. When I told “David” this, he did not ask for specifics nor have I ever been asked in the 4 months I’ve been a constant customer for any specifics when I say “fill”. Apparently you have to mention pink and white fill yet I get this every time..WHY would anyone NOT want the white filled, to be vibrant again? WHY would I ONLY want the pink filled? No common sense? And as you see there are bubbles, I got cut without any care to stop or not contaminate the acrylic brush..nothing. He thought it was funny that a “hair” got stuck in the pink acrylic and didn’t fix it, just put more acrylic over. The black dot I let slide because I was waiting for my transportation already to arrive…so I paid $30 for pink “fill” and a file down to see lines, bubbles and off white french…uneven acrylic….And when I mentioned to the lady who checked me out that sits at 2 that my nails are not okay and my fill complaints it wasn’t any apologies just asked if I wanted to fix it and that I only wanted pink fill when once again I never specified just white OR pink.. I should have just made an appointment with Lee beforehand because he had an appointment when I walked in and I should have stuck with who I know…
It was easy making same day appointment. My tech was being rush by other technicians to finish. Paint was blotchy
Busy place but really accommodating! Took us in with no appointment and did a great job! Friendly and conversational as well!
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OCEAN NAILS Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 09:00 AM - 06:30 PM |
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