Orchid Nails

+1 978-453-1723

198 Pine St, Lowell, MA 01851 United States of America

Open Today: -

Quick Facts About Orchid Nails

Orchid Nails Place has several strengths based on the comments provided. Firstly, customers praise the quality of the nail services provided by the technicians. Kathy, in particular, is mentioned as doing an excellent job. This suggests that the workers at Orchid Nails have expertise and skill in their craft, which is a strength for the salon.

The comments also highlight the friendly and sweet nature of the workers and owners. They are described as being accommodating and efficient, even for walk-in customers. This indicates that the staff at Orchid Nails are attentive to customer needs and strive to provide a positive experience. Additionally, the reasonable prices for the services provided are appreciated by customers, suggesting that the salon offers good value for the quality of work.

The cleanliness of the salon is consistently mentioned as a positive aspect. Customers appreciate the clean and cozy environment, which contributes to a calm and relaxed atmosphere. This indicates that Orchid Nails prioritizes cleanliness and hygiene, which is important for a nail salon.

The ability of the technicians to create intricate designs and offer personalized services is highlighted in one comment. Emily, in particular, is praised for her ability to freehand designs and add personalized touches based on customer preferences. This suggests that the technicians at Orchid Nails are skilled and adaptable to customer requests, which is a strength for the salon.

On the other hand, there are a few weaknesses that can be identified based on the comments. One customer had a negative experience with a technician named Cathy, who did not fulfill their requests and charged extra for gel polish without informing them beforehand. This indicates a lack of communication and professionalism, which is a weakness for Orchid Nails.

Another customer felt rushed during their visit, possibly due to external pressure from a hairdresser to hurry up. This suggests that the salon may not always prioritize customer satisfaction and may prioritize time efficiency instead. This can be seen as a weakness as it can affect the overall experience for customers.

Additionally, the limited color options available at Orchid Nails are mentioned as a drawback for some customers. They express a desire for more variety, specifically darker shades like burgundy and purple. This indicates that the salon may not cater to a diverse range of preferences and may be lacking in offering a wider selection of colors, which can be seen as a weakness.

Furthermore, one customer had negative experiences with broken nails, lack of patience from the technician, and an unexpected extra charge for card payment. These incidents indicate a lack of attention to detail, poor customer service, and potentially unfair pricing practices. These are significant weaknesses for Orchid Nails as they can negatively impact customer satisfaction and loyalty.

In conclusion, Orchid Nails has strengths in terms of skilled technicians, friendly staff, reasonable prices, cleanliness, and personalized services. However, there are weaknesses in terms of communication, time management, limited color options, attention to detail, and customer service. To improve, the salon should focus on addressing these weaknesses and ensuring better communication, service, and overall customer experience.

Best TL Reviews

I love getting my nails done by Kathy! She does an excellent job. Salon is nice and quiet ????

The workers and owners are so sweet. They took me as a walk in and they were super nice and efficient. The price is reasonable for the amount of work put in. I got dip powder gel nails with a nude base and white swirly designs and the price was $65 and I tipped her $10. The whole place is super clean and cozy with Christmas music playing. The workers quietly talking among themselves adds to the calm and cozy environment in my opinion. Emily did my nails and she did the design free hand and added the silver accent and asked if I liked it. I said I did so she kept it and did it on all 10 nails. Highly highly recommend.

I went and did my acrylic nails at this place and not only the lady name Cathy did a poor job where my nails weren’t the shape I had asked for and a couple of my nails look crooked as well, she also failed to mention to me that she were using “gel polish” on my nails which required for me to pay more. Mind you I never asked for gel polish. I clearly stated that I just want a “regular acrylic full set” when I walked in. Also on the phone when I spoke to her she initially said it was going to be $32 and with the specific shape that I want my nails that it would be $5 more. Now money is not an issue with me but I felt as if she was being so sneaky about the whole gel polish thing. She didn’t bother to ask her me first whether if I want that polish or not and let me decide if I want to pay extra or not instead she took it upon herself to paint them on my nails and charged me for it before even mentioning it to me.Which I find so unprofessional.I ended up paying $52 and I’m over here just like how!? How did it went from $32+$5 to $52!? When I didn’t get any designs or anything. And on top of all that I still tipped her smh. This place is a rip off if you’re not their regular customers. If I could give them no stars I would.

I did my nails their for my birthday and i felt a little rush however i didn't blame them to much cause i did get a call from hair dresser to hurry up. It came out really good. Need to go their again

Clean. The ladies were nice and helpful and did their job well . Got a gel mani and pedi. Loved it will be back in a few weeks for another pedicure

I like the people there and the lady did a nice job But the reason I stopped going they do not have any doubt is any dark wine and dark burgundy and is urban day and. purple colors If they got more colors I would go back I'd like a lot of dark burgundy and purple and I cannot believe they don't have that That's why I stop going

I went here for my first manicure in about five years and got exactly what I asked for! I love their rewards program, too.

There was no pedicure bowl liner. My nails broke. The nail tech was not patient with me when I didn't know what I wanted I had two ideas and wanted her opinion. They put a completely different color blue on my toes then what I asked for. Then charged me an extra dollar for paying with a card.