Organic Nail & Lash Bar

+1 601-898-1339

179 Grandview Blvd Suite 970, Madison, MS 39110 United States of America

Open Today: -

Quick Facts About Organic Nail & Lash Bar

Strengths:

1. Excellent customer service: Many customers mentioned in their comments that they were welcomed warmly and treated with kindness and professionalism. The staff seems to prioritize customer satisfaction and takes the time to ensure that all customers are happy with their services.

2. Popular location: The nail salon is located in a popular area of town, which indicates that it is easily accessible and convenient for many customers. This can attract more foot traffic and increase the salon's visibility.

3. Family-friendly atmosphere: One customer mentioned bringing their son to the salon and enjoying the experience. Creating a family-friendly atmosphere can attract a wider range of customers and make them feel comfortable and welcome.

4. Skilled and professional nail technicians: Multiple customers praised the salon's nail technicians for their skills and professionalism. Having skilled technicians can result in high-quality services and satisfied customers.

5. Minimal wait time: Despite the salon being busy, one customer mentioned that there was no wait time. This indicates that the salon is efficient in managing its appointments and ensures that customers are serviced promptly.

Weaknesses:

1. Communication issues: One customer mentioned a communication problem with a nail technician, finding it difficult to understand and communicate effectively. This can lead to misunderstandings and dissatisfied customers.

2. Color inconsistencies: Some customers mentioned receiving nail colors that differed from their initial requests. This could be a result of miscommunication, lack of organization, or a limited range of available colors. In any case, customers may be disappointed if they do not receive the desired color.

3. Negligence in service quality: A customer mentioned incidents where their niece received gel nails despite specific instructions not to, and where their natural nails were damaged due to a technician's haste to serve other customers. These incidents indicate a lack of attention to customer preferences and a rushed service, resulting in unsatisfactory outcomes.

4. Difficulty in reaching the salon: A customer mentioned difficulties in contacting the salon to make an appointment for a fix. Poor accessibility and unresponsive customer service can lead to frustration and dissatisfaction among customers.

5. Chemical-based products: While the salon advertises itself as organic, there is a comment highlighting the use of chemical-based nail polishes. This may be misleading to customers who are seeking truly organic and cruelty-free products, potentially leading to disappointment and loss of trust.

Overall, Organic Nail & Lash Bar has its strengths in excellent customer service, a popular location, a family-friendly atmosphere, skilled technicians, and efficient appointment management. However, it faces weaknesses in communication, color inconsistencies, negligence in service quality, difficulties in reaching the salon, and a potential misrepresentation of being organic. These weaknesses need to be addressed to ensure continued customer satisfaction and loyalty.

Best TL Reviews

I absolutely adore going to Organic Nail's. Kelly (the owner) and all of the staff are always kind and welcoming and make sure I am completely satisfied with my services. They are in a very popular area of town, so I don't mind paying extra for the level of care I receive. I've brought my son in with me and he also loves getting his feet done and nails cleaned up too. We love this place and the people who make it our spot!

Friday, Dec.16, 2022 I was a walk in client. A visitor from out of town, the Google reviews for the business were decent as was the health score. Tony was my nail tech. Before choosing my nail color he wrapped my fingers making it extremely difficult to look through the color samples. I specifically asked for blue gel for my toes and the same blue dip for my fingers, there was quiet if miscommunication with Tony he was hard to understand. After sorting out the color issue and selecting the type of pedicure I wanted, Tony did fill the tub up with extra hot water several times. Once he painted my toes, I realized the color was more purple with glitter than blue. No my favorite, but I was going to roll with it. While working on my fingers he stopped several time having to locate supplies, his station seemed to be very unorganized. Again, the color was more purple and glittery. While trying to add the top coat he used several different bottles as if trying to find the right one. Unfortunately on 12.20.22 my left thumb nail color broke. I called the store several time to make an appointment to come back and have it fixed, no one answered. So now, I’m left finding another nail salon and having yo pay for another manicure and pedicure today before my Christmas party. I won’t go back.

I’ve been going to this salon for several years for regular pedicures. I have always been satisfied, but my last two services were unacceptable. For the first incident, i brought my niece for a treat. I specifically told the tech that she should not have gel. The next thing I know, she has a gel on her toes while he laughed. For the second incident, I asked to have my gel removed. The tech was in such a hurry to get rid of me and take a higher paying customer that he destroyed my natural nails. I had to go to another salon to repair the damage. So disappointed

I love organic nails! I've been coming here consistently for years. The staff members are so professional and sweet. They take time on each customer to make sure all nails are perfect. The atmosphere is so nice. Very clean with great music. I would not go anywhere else in this area.

Organic always does a great job! The staff is so friendly and always very accommodating. They all seem very knowledgeable. No wait time even with a packed salon. 10/10 recommend!

This is absolutely my favorite nail salon! Kelly the owner and her staff are so kind and very accommodating. They are so sweet and fantastic at nails! Lanvy does the most incredible nail art! Thank you for always taking such great care of us!

My first experience here was great! My tech was kind and took their time and was very attentive to detail.

Something to keep in mind: although the name has Organic in it, they do use chemical based nail polishes that aren’t vegan or cruelty-free. Hoping they free of some harmful chemicals. Madam Glam is one I’ve had good experiences with. :)

This is the hands down best place in Madison area. I have been going here for a while now. Kelly is really nice and does an amazing job. All of their nail techs are skilled and professional. I would prefer this place rather any other for my mani and pedi.