Oriental Taste

+44 1273 588805

209 S Coast Rd, Peacehaven BN10 8LA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Oriental Taste

Oriental Taste place has several strengths based on the comments provided. Firstly, customers appreciate the easy ordering process, with a helpful staff member taking the order over the phone. This suggests that the staff are attentive and efficient in assisting customers. Additionally, the delivery service is praised for being prompt, with a polite driver delivering the food. This reflects positively on the restaurant's ability to fulfill orders in a timely manner and maintain good customer service.

The quality of the food is also highlighted as a strength. Customers mention that the food is piping hot, cooked perfectly, and delicious. This indicates that Oriental Taste place takes care in preparing their dishes and provides flavorful meals. The packaging is also mentioned as secure, ensuring that the food arrives in good condition.

Furthermore, Oriental Taste place is characterized as a go-to establishment for takeaways or meals of this type. This suggests that the restaurant has built a reputation for consistent quality and reliable service, making it a trusted choice for customers.

However, there are some weaknesses mentioned in the comments. One comment states that the phone lines were busy and it took multiple attempts to get through. This indicates that the restaurant may struggle with handling high call volumes, which can be a frustrating experience for customers trying to place an order.

Another customer had a negative experience with the service, stating that their food arrived very late and the manager was rude and hung up on them. This highlights issues with poor communication, long wait times, and unprofessional behavior from the manager, which can greatly impact the overall customer experience.

In addition, one comment mentions an unfriendly lady taking orders, but acknowledges that the staff are efficient. This suggests that there may be a lack of friendliness or warmth in customer interactions, which can be off-putting for some customers.

There is also a comment regarding incorrect charging, where the customer claims that they are never charged the correct amount. This suggests issues with accurate pricing and billing, which can be frustrating for customers who expect transparency and fairness in their transactions.

Another negative experience mentioned is receiving cold food because the order was left sitting behind the counter. This indicates a lack of organization and attention to detail in the restaurant's operations, resulting in a disappointing customer experience.

Overall, Oriental Taste place has several strengths, such as easy ordering, prompt delivery, tasty food, and a reputation as a reliable takeaway option. However, there are also weaknesses, including difficulties with phone lines, poor communication from the manager, unfriendly customer service, incorrect charging, and issues with timeliness and accuracy in fulfilling orders. These weaknesses need to be addressed in order to improve the overall customer experience and maintain customer loyalty.

Best TL Reviews

After reading the reviews I took a chance on trying this takeaway. Quite honestly it was the right thing. Easy ordering on the phone with a helpful staff member .Delivery around and hour later by a very polite lady driver. Food piping hot and exactly how I hoped it would be. Everything delivered in secure containers and bags. The food was cooked perfect and really tasty.

Definatly will be using this takeaway in the future.

Thank you.

Ordered a takeaway at the weekend and the food was lovely and hot was told an hour wait and it was so quick came before the hour was up.

Food tasted lovely

Service was excellent from talking on the phone to the lady who delivered it.

We are so ordering again :)

And to top it off got a lovely chinese calander for Xmas.

Extremely busy being Valentines Day. The phone was non-stop and getting through took multiple attempts. Order booked eventually and was ready within 15 minutes. Food was hot, as ordered and of a reasonable standard expected from anHigh Street Chinese. Well worth a visit if looking for a take away in the area. Certainly my normal go to when it comes to this type of meal.

The WORST service I have ever received! I ordered my food and was told it will take an hour and half to deliver (which was understandable due to how busy they can get) the food didn’t arrive until 3 and half hours later… so i called oriental taste to confirm where my order is and we have always been so loyal to them. The manager told me I will not be getting my food and the delivery driver will not turn up anymore, I then explained that we have been waiting for a very long time and I just wanted an apology or something!! the manager then got rude and hung up on my face! I was left confused, disappointed and embarrassed to say the least! I will never order from them again and I don’t recommend anyone to order from oriental taste!

WORST EXPERIENCE I’VE EVER RECEIVED!

Unfriendly lady taking orders but efficient. Food normally good but last experience poor. Chicken tasteless and looked 20 years old, chicken chow mein was noodles and little meat

Nice shredded beef and sweet and sour chicken balls. Along with large special fried rice, fed three of us for a little over £20, very tasty.

The food is decent and anytime I visit my in-laws in Peacehaven we get a takeaway from here. However, they never, EVER, charge us the correct amount. (And it's *never* less than I calculated.) Tonight's experience was a particularly awful experience. Called our order in. They even read it back to me. They said 15 minutes. Turned up 15 minutes later. Was told we needed to wait for our food. People came and left. Eventually hubby got fed up and asked what was going on with our order. Turns out it was just sitting behind the counter, going cold. This time we weren't eating at the in-laws but brought it all the way back to Polegate. Got home to find out we were missing five (5!) of our items. So their food is okay, but their ability to function as an efficient business is woeful. Save your (overcharged) money.

Always go into the shop to order and wait for food as this is a very busy takeaway not a restaurant.

Staff always efficient and friendly