Quick Facts About Ossama's Hair Design
Ossama's Hair Design place has both strengths and weaknesses based on the comments provided.
Strengths:
1. Consultation and Professionalism: Ossama is known for being open to consultations prior to performing a service. This allows customers to communicate their preferences and expectations, leading to a satisfactory experience. Additionally, Ossama is described as professional and courteous, creating a welcoming atmosphere for clients.
2. Attention to Detail: One customer mentions that their recent hair straightening service exceeded expectations in terms of attention to detail. This indicates that Ossama's Hair Design place is focused on providing high-quality services and ensuring customer satisfaction.
3. Long-Term Customer Relationships: Several comments mention being long-time clients of Ossama's Hair Design place. This suggests that the salon has built a loyal customer base, which reflects positively on the quality of their services.
4. Variety of Services: Customers mention getting a range of services at Ossama's Hair Design place, such as trims, cuts, color, highlights, Brazilian blowouts, and more. This indicates that the salon offers a wide range of services, catering to different hair needs and preferences.
5. Expertise with Natural Hair: One customer with natural, coarse, and coiled hair had a positive experience at the salon. They received a recommendation for an Aloe Vera treatment which left their hair soft and beautiful. This suggests that Ossama's Hair Design place has expertise in dealing with different hair types, including natural hair.
Weaknesses:
1. Customer Service Issue: One customer expressed disappointment and frustration with the handling of an issue. They had a negative experience with a color treatment and haircut, and when they sought a fix, they were charged almost the same amount as the initial service. This indicates a lack of effective problem resolution and communication skills on the part of the salon.
2. Inconsistency in Coloring Service: Another comment mentions a negative experience with highlighting services. They state that after having two successful experiences, the third attempt resulted in damaged hair. This suggests a potential inconsistency in the quality of coloring services at Ossama's Hair Design place.
3. Complaints about Straightening Methods: A customer expresses dissatisfaction with the treatment of their 12-year-old's hair. They claim that the salon used a straightening method that caused the child's natural curl pattern to be lost and resulted in hair loss. This raises concerns about the expertise and knowledge of dealing with different hair types at the salon.
4. Assembly Line Experience: One customer mentions not liking the assembly line of people working on their hair and having to tip multiple individuals. This indicates a potential issue with the salon's workflow and customer experience during busy times.
5. Additional Costs and Tipping: A customer notes that several salon staff members are involved in providing services, leading to additional costs in terms of tips. This may be a factor to consider for customers on a tight budget.
In conclusion, Ossama's Hair Design place has strengths in terms of consultation, attention to detail, long-term customer relationships, a variety of services, and expertise with natural hair. However, they have weaknesses in handling customer issues, inconsistency in coloring services, potential concerns with straightening methods, an assembly line experience, and additional costs associated with tipping.
Best TL Reviews
When looking for the perfect trim or cut, Ossama's never disappoints. Ossama is always open to consult prior to performing a service, and he is always professional and curteous. My recent service for hair straightener exceeded my expectations in time of process, attention to detail, and overall satisfaction.
Signed,
Feeling Like a Princess
The owner of this shop scams his clients and doesn’t know how to properly color hair. After having highlight services done 2 times we felt comfortable going back for a lightening. We went in for a color and he completely damaged the hair and rushed through the hair cut. I was completely let down because we grew to trust his work and with this situation, he promised that if we didn’t like the style we can come back and get it fixed for free, only to charge close to the same amount he initially charged for the first haphazard job. How you deal with issues that arise with your customers is a true judge of character as a business owner.
I've loved ossamas for over 10 years now.... not too much lately bc I wear protective styles, but when I want to wear it out, that's where I go and they do a great job every time. Even when I don't want to pay for a trim, they do it if it's really needed and I love the care I get. The only thing I don't like is the assembly line of people I have to tip.... but then my hair looks great, and I don't mind.
Ossama never disappoints! Flew in for the day to get my hair slayed! Long time client! Now back to TX I go! Thanks Ossama and see you again soon!
They put some kind of straightener in my 12 year old hair. Her natural curl pattern is gone and her hair has been falling out. So wrong to do. If you can’t do natural hair just say no. They charge extra for “curly” hair and do some dishonest stuff like this.
Visited here Sunday, got a Brazilian blowout, highlights and color, it was worth the investment in my hair. They did such an amazing job and made my first experience at a hair salon top notch. Everyone was very nice, professional and took very good care of my hair and provided me with the proper knowledge I needed on each product. I will definitely be returning! If you haven't had a Brazilian blowout you need to get it. Great for the naturals!
Stylist and crew did an awesome job with my hair and color. He listened to what I wanted and gave suggestions to my hair staying healthy with the color process. I highly recommend this salon. They treat you well not like your just another client. I'm so pleased that I will be going back again.
I had a wonderful experience. My hair is natural, coarse and coiled. I experience extreme dryness, so they recommended the Aloe Vera treatment. My hair was so soft and beautiful when they finished. Normally I don't straighten my hair, but with the help of dry shampoo, it stayed straight for a week! There is only one draw back - several people work on you (a person at the wash station, one at the blow dry station and the stylist). Everyone expects a tip, so if your services total $75, be prepared to add $15 to the total. Other than that, I love this place and will definitely go again.
Place Pictures
Ossama's Hair Design Info
Amenities
Health & safety
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Appointment required
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | Closed |
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