Passaggio

+1 888-888-8695

2121 S Casino Dr, Laughlin, NV 89029 United States of America

Open Today: Closed

Quick Facts About Passaggio

Passaggio Place has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the restaurant.

Starting with the strengths, one recurring positive comment is about the delicious pasta and the great salad bar. This indicates that the restaurant excels in providing tasty noodles and a variety of fresh salad options. Additionally, the comment about the price-value ratio being suitable suggests that Passaggio Place offers reasonably priced dishes that also deliver in terms of taste and portion size. The friendly staff is also mentioned as a strength, indicating that the restaurant provides good customer service and creates a pleasant dining experience.

Another strength mentioned is the availability of discounts and offers, as one customer mentioned that the beer was on special during their visit. This shows that Passaggio Place provides opportunities for customers to save money and enjoy their meals at a reduced price, which can be an attractive feature for diners.

Moving on to the weaknesses, one common complaint is regarding the restaurant's operating hours. The negative comment states that the caller was informed that the restaurant was closed and not taking any more orders, despite there still being plenty of time before closing. This indicates a lack of consistency in adhering to the stated closing time and can be frustrating for potential customers who are turned away without adequate reason.

Another weakness mentioned is the decrease in quality of certain menu items, specifically the pasta dishes. One customer states that the lasagna and spaghetti and meatballs were mediocre and not very good. This highlights a decline in the quality of these particular dishes, which can be disappointing for customers who have previously enjoyed them.

Furthermore, there are complaints related to changes in the restaurant's atmosphere and service style. One comment mentions that Passaggio Place now operates as a counter-service establishment instead of a full-service restaurant. This change, along with the removal of the salad bar, garlic bread, and bottomless pasta bowl, contributes to a negative experience for some customers who had previously enjoyed these features. The new service model is compared unfavorably to a cafeteria, suggesting a lack of ambiance and a less enjoyable dining experience.

There is also a negative comment about the response received from an employee when providing feedback on the changes. The customer felt that their concerns were dismissed and that the explanations given for the changes were unsatisfactory. This indicates a breakdown in communication and a lack of responsiveness to customer feedback, potentially leading to further dissatisfaction among patrons.

Finally, one comment mentions that Passaggio Place is rarely open, suggesting inconsistency in its operating schedule. This can be a significant drawback for potential diners who want the convenience of being able to rely on the restaurant being open during regular hours.

In conclusion, while Passaggio Place has strengths such as delicious pasta, a great salad bar, and friendly staff, it also has weaknesses including inconsistencies in operating hours, a decrease in quality of certain dishes, changes in atmosphere and service style, and a lack of responsiveness to customer feedback. These weaknesses can impact the overall dining experience and potentially deter customers from returning or recommending the restaurant.

Best TL Reviews

Leckere Nudeln und tolle Salatbar. Das Preis-Leistung-Verhälntis passt.

Nettes Personal.

Außerdem war das Bier bei unserem Besuch im Angebot.

Es gibt fünf Sterne.

Its 9:25 pm on a Friday night. My 10yr old was craving a pizza. I called Passaggio's the girl that answered the phone stated were closed were not taking any more orders. Mine you its 9:25pm they close at 11pm. FALSE ADVERTISEMENT. IF I CAN GIVE A ZERO I WOULD. Save yourself a trip /money and go elsewhere.

The pizza is the absolute best!!!! The pasta on the other hand is VERY mediocre. Had the lasagna and the spaghetti and meatballs and neither was very good. The bread sticks are the bomb and we had 2 baskets of them, absolutely delicious! The service was fair to poor. Would go back for the pizza and bread sticks.

UPDATED review

Unfortunately this restaurant changed. It is no longer the nice full service restaurant it used to be. It is now order at the counter and they only have certain puzzas which you cannot modify. Not worth the stop anymore.

It was excellent Italian restaurant. We ordered 3 Ceaser salads and shared among 8 people. The serving of each salad was quite large and it was perfect for all of us. We ordered 2 large pizzas with 4 toppings. We asked for well done pizzas. Believe me they were really well done. Delicious pizzas. The best thing I liked was the service. The servers were so kind and gracious. We all enjoyed our dinner together.

We knew Passiagos when they waited on you, had a salad bar, garlic bread included, good food and reasonable prices in a nice atmosphere. If you expect this now you will be highly disappointed as we were.

Now there is no garlic bread unless you pay $7 for it, side salads that are chopped up iceberg with packet dressing that you pay for (no more salad bar, ever again they said), no more bottomless pasta bowl (btw the fettuccine was the most plain we have ever had)... very disappointed. The atmosphere has been ruined and feels like a cafeteria with no waiters or waitresses. We love Tropicana but won't EVER, EVER eat here again. One employee of the casino walked up to us while we were eating and when we gave our opinion (they asked) their response was, well the changes are results of COVID and we are a "to go" place now. We were also told the limit of one bowl of pasta (like I mentioned, no more bottomless) was "to help watch portions for some of us"... how rude, even if he thought it was a joke. It's just bland food and not worth it. Save your time and money. I usually don't write bad reviews but this was worthy of it.

Place is never open Tropicana probably the worst place to stay in Laughlin... 3 of the 4 resturants are closed BAD reputation!!!

Love going here every chance I can. The food is yummy and so reasonably priced. The staff is always helpful and very friendly. The all-you-can-eat pasta is a great value for the price, which includes fresh breadsticks, soup and salad bar and all the pasta you can eat, with many different varieties to choose from. It's even a better deal if you have a players card!

Excellent service (Jared) and terrific food. I can't wait to go back. All you can eat pasta bowl with soup and salad bar was awesome. Minestrone soup was some of the best I've ever had. Take away one star for weird, limited hours.