Otro Rollo

+1 336-240-1583

947 S Cox St, Asheboro, NC 27203 United States of America

Open Today: -

Quick Facts About Otro Rollo

Strengths:

1. Clean and pleasant environment: Multiple comments mention that the shop is clean and has a pleasant smell. This creates a comfortable and inviting atmosphere for customers.

2. Skillful and knowledgeable barber: Alan is praised for his skills and expertise in cutting hair. Customers appreciate his attention to detail and ability to deliver the desired results.

3. Personalized and friendly service: Several comments mention that Alan provides personalized and friendly service to his customers. He is described as attentive, humble, and making customers feel at home during their appointments.

4. Positive customer experiences: Many customers express their satisfaction with the services received at Otro Rollo. They mention being happy with their haircuts, shaves, and overall experience. Some even mention that they will return to the shop in the future.

5. Repeat customers: A comment states that the barber has been cutting their hair for a long time without any disappointment. This suggests that the shop has a loyal customer base who trust and appreciate the services provided.

6. Pricing and payment options: One of the comments mentions that the shop accepts card payments. This provides convenience for customers who prefer not to carry cash.

Weaknesses:

1. Poor communication and customer service: One comment expresses disappointment in the shop's business practices. They mention that the barber did not reply to their request for rescheduling or cancellation, which led to a feeling of being cheated out of their money. This indicates a lack of effective communication and customer service.

2. Strict cancellation and rescheduling policy: The same comment mentioned above highlights that customers are asked to pay in advance and are not allowed to cancel or reschedule appointments. This policy may be frustrating for customers who need to make changes due to unforeseen circumstances.

3. Lack of response to negative feedback: Although there is no specific comment about this, the fact that there are no replies to the negative review implies that the shop may not actively address and resolve customer complaints.

Conclusion:

Otro Rollo has several strengths that contribute to its positive reputation, such as a clean and pleasant environment, a skillful and friendly barber, and positive customer experiences. These strengths indicate that many customers are satisfied with the services provided and are likely to return in the future. However, there are some weaknesses that should be addressed, such as improving communication and customer service, revisiting the cancellation and rescheduling policy, and actively addressing negative feedback. By addressing these weaknesses, Otro Rollo can continue to build a strong and loyal customer base.

Best TL Reviews

My boyfriend went here for the first time ever. He looks AMAZING. The shop was so clean and smelled great. Alan was very friendly and really knew what he was doing. You can tell how much he cares about his work. It isn’t a job, it is his art. 10/10. ⭐️⭐️⭐️⭐️⭐️

My husband and I were severely disappointed in the way this place does business. My husband had a haircut scheduled of which he was asked to pay for it days in advance. I ended up getting Covid-19; and so we thought it best if my husband cancel and try to reschedule so as not to get the hairdresser sick. When my husband reached out to try and reschedule this appointment we received no reply back. We feel cheated out of our $30. Asking people to pay in advance before even receiving your services and then not allowing cancellations or even rescheduling is a bad business model and I think is cheating people of their money. We really were hoping to like this place but think this is a bad business model.

Very professional and wonderful experience. I brought my 14 year old in for her first haircut and it was a drastic change. Which is why I chose him. He did a very good job and she loved him. She doesn't really like too many people so now this is the only place she wants to go. Thank you sir. We will be back.

Love this place! Alan is an awesome barber!!! Not only do you get an amazing cut and shave, you get an awesome conversation. Totally recommend Otro Rollo you won't be disappointed!!!

Alan was absolutely outstanding. He was attentive, persistent , percise, and humble. His shop was immaculate, His customer service was a breath of fresh air in today's world. He makes you feel at home during your appointment and during your appointment it's just yall two, so that way he can focus on your needs. He is my forever barber in Asheboro. I would highly recommend him to anyone. I wish I could give him more than 5 stars.

He was very professional and my son was over the top thrilled! The fade was on point and the cut was perfect! Highly recommend giving them a try, you won't be disappointed ????

He’s been cutting my hair for a long time and never disappoints, highly recommend coming here

Alan is amazing. He’s not just a barber, he’s a artist, a master of his craft. I look forward to getting my haircut, and I try to tip as much as possible, we all took a hit with Covid, and Alan has been there to make us smile, and make our watermelon heads look their best! If your not getting your haircut here, your doing it wrong. Look at the reviews! Any negative ones are prob people who refuse to accept reality in 2021. You won’t regret it. He does accept card, but your coming to get an old school cut n fade, bring cash!