The Brows Threading and Body Wax

+1 678-503-2900

8876 Dallas Acworth Hwy Suite 112, Dallas, GA 30132 United States of America

Open Today: Closed

Quick Facts About The Brows Threading and Body Wax

Strengths: 1. Skilled eyebrow threading: Many customers have had positive experiences with the eyebrow threading service at The Brows Threading and Body Wax place. The staff is skilled at shaping and arching thick brows using threading techniques. 2. Quick service: Customers appreciate the quick service provided by the staff. They can walk in without an appointment and still receive efficient service, with wait times generally not exceeding 10 minutes. 3. Clean facility: Several comments mentioned that the salon is clean and hygienic, which adds to the positive experience for customers. 4. Availability of appointments: While walk-ins are welcome, the salon also offers appointments for those who prefer to schedule their sessions in advance.

Weaknesses: 1. Poor customer service: Several negative comments reflect a lack of good customer service. There are instances where staff members are rude, disrespectful, and indifferent towards customers' concerns and complaints. 2. Inconsistent quality: The quality of services seems to vary depending on the individual staff member performing them. While some customers have had positive experiences, others have faced issues such as missing chunks of hair or poorly done lash extensions. 3. Lack of refunds and resolution: Dissatisfied customers have voiced their frustrations regarding the lack of refunds or proper resolution to their complaints. This reflects poorly on the business's customer service policies and its willingness to address and rectify customer concerns. 4. Pricing: Some customers feel that the prices are too high and could be more affordable. This feedback suggests that there may be a need to reevaluate the pricing structure to attract more customers.

In conclusion, while The Brows Threading and Body Wax place has strengths such as skilled threading, quick service, and a clean facility, it suffers from weaknesses in customer service, inconsistencies in quality, lack of refunds and resolution, and pricing concerns. Addressing these weaknesses could greatly improve the overall customer experience and satisfaction at the salon.

Best TL Reviews

I went in to get my lashes done because I needed them done last minute. The person doing my lashes attempted to do my lashes with my eyes open then proceeded to tell me that my eyes were just sensitive when my eyes started to water and burn. So she decided to put masking tape under my eye so i could close them and to finish the lashes. I paid $120 for what was supposed to be hybrid lashes but the lashes were done in much larger clusters. 24 hours later my eye is red and irritated and I’m losing lashes I called to attempt to get a refund and was told I couldn’t get a refund I asked to speak with a higher up and was hung up on multiple times before I drove up there to get the number yo talk to the owner. I was told I was having a bad reaction to the glue and they couldn’t give me a refund and the only thing they would do is give me a refill for the large gaps in my lashes.

I have been getting my eyebrows threaded here for years and I am always satisfied with the service I receive. I have had my brows done by several of the staff here and they are all skilled and do a great job. I have very thick brows and they are able to shape them and arch them very nicely with threading. I always walk-in and the service has always been quick!

I’m so angry. My eyebrow is missing a chunk of hair! I told the lady and she said “no, I didn’t go in the middle”. That’s a lie because I hadn’t had my eyebrows done in a while so there was definitely no lack of hair. She was completely indifferent and did not apologize. She appeared to be younger with long hair. I’ve had an older woman before who did a good job, but I’m very dissatisfied with this experience.

BEWARE! If I could give zero stars I would. The worst service ever. She wouldn’t even give me her real name. She doesn’t know how to wax or thread and will pull your skin off. She said her name was Kelly. She was disrespectful and kept cutting me off when I attempted to explain what was needed. My last time ever giving this place a dime of my money

This is absolutely the worse place to go. They treat Black women like they are nobody. I have never been so disrespected by anyone. Will not ever go there again. I need the owner information.

I have been going to this salon for at least 2 years but today 1/19/21 is the last time I will visit this salon!! The person here today took a huge chunk out of my eyebrows! I specifically said to her do not make them thin!! I just want them cleaned up!! My eyebrows are two different shapes and super thin!! She acted as if she didn’t care that I was unhappy!!

Love the 2 women who do the Threading. Fast and nice. Clean facility. Never longer than a 10 minute wait as a walk in. Does take appts. Threading hurts so I do wax and my friend does Threading. Great shape to the brows.

Nice place but the only thing I'd recommend is the prices be a little cheaper.

Other than that, I was in and out within no time.