PINGS

+44 1582 363455

Unit 98, The Mall Shopping Centre, Luton LU1 2TQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About PINGS

PINGS place receives mostly positive comments, with customers praising the sushi, Japanese food, oriental buns, macaroons, and cakes. They also appreciate the customer service and reasonable prices. However, there are also a few negative comments regarding the rice in the sushi, the high prices, and a bad experience with a customised cake order.

One of the strengths of PINGS place is the quality of their food. Many customers rave about the sushi, mentioning that it is fresh and delicious. The Japanese food and oriental buns also receive positive reviews. Additionally, the macaroons and cakes are described as addictive and out of this world. The bakery items seem to be a standout feature of PINGS place, attracting customers with their taste and presentation.

Another strength mentioned by customers is the customer service. The staff members are described as polite, friendly, and knowledgeable. They are willing to help and accommodate special requests, such as custom cake orders. The staff's attentiveness and friendliness create a positive dining experience for the customers.

Furthermore, customers appreciate the reasonable prices at PINGS place. They mention that the quality of the food exceeds their expectations given the affordable prices. This makes the restaurant attractive to budget-conscious customers who are looking for good value for their money.

However, there are some weaknesses mentioned in the comments as well. One recurring criticism is the texture of the rice in the sushi. Some customers feel that the rice is too firm or not soft enough for their taste. This suggests a possible inconsistency in the preparation of the sushi rice, which can be off-putting for sushi enthusiasts.

Another weakness mentioned by a customer is the high prices of the sushi boxes. They feel that the sushi is overpriced for what it is, suggesting that PINGS place may not offer the best value for money in terms of the quantity or quality of the sushi provided.

A significant weakness highlighted in a negative review is the customer's bad experience with a customised cake order. They mention that the flavour and design of the cake were wrong, and the owner was rude when confronted about the issue. This indicates a lack of attention to detail and poor customer service in regards to custom orders. This negative experience may discourage other customers from ordering customised cakes from PINGS place.

In conclusion, PINGS place has several strengths, such as delicious sushi, oriental buns, macaroons, and cakes, as well as good customer service and reasonable prices. However, there are also weaknesses, including inconsistent sushi rice texture, high prices for some customers, and a negative experience with a customised cake order. These strengths and weaknesses should be taken into consideration by potential customers when deciding whether to visit PINGS place.

Best TL Reviews

Amazing little spot for sushi, Japanese food and oriental buns. I loved it, I kept ordering one after another. Nice customer service. The sushi was fresh, although the rice could have been softer for my taste. Cakes were very addictive. Prices were also great.

So I have been going to pings for about a years now and have tried pretty much everything they have got. Their fresh macaroons are there best you can get by far and the sushi is incredible. I have tried their swirl cake may times before and have liked every one, however I never tried one of their celebration cakes, they always look amazing in the windows everytime I walk pass so I finally went in and asked to order one for my wedding. The team at pings went above and beyond because the cake turned out amazing and everyone at the wedding said it was the best cake they have had, it is so light and fluffy and the taste was just amazing. For the price you pay, you get unbelievable quality and service. So thank you pings and the team for making our day that much more special

I have been looking for a good, dedicated place for sushi in Luton for a while and as if by magic, fairly recently Pings opens up! I was after a selection of sushi as I was trying to introduce some friends to the world of sushi. The staff member was polite and knowledgeable. She put together a platter for me and the price was reasonable. After sampling these, my friends now know their favourites and we look forward to buying more in the future! I also got some macaroons that were delicious. Would recommend a visit.

Edit- the sushi looks and tastes much better lately, fish is fresh, avocado is soft and veggies are crunchy as supposed to be. They also offer quick delivery service, so I am gonna re-rate my experience with them.

Previous Review- For a sushi lover as I am, this place is nothing special. I bought sushi from them more than once but I am never really satisfied; the rice doesn't taste right, the avocado last time was just too hard, also it's too expensive for what it is and when it's nearly time for them to close the shop in the evening, they could discount the boxes they haven't sold, instead of throwing them away (because of course you can't save them for the next day as it's fresh fish), but they don't so it's such a waste of food and resources. The staff is nice, so I feel a bit sorry about it, but I won't be back. K Bob korean restaurant (always at the mall, Luton) makes a much better sushi.

I ordered for home and was fascinated! The best sushi around and I'm very happy to have you in Luton, I've been looking for a good sushi for a long time and I will definitely be your customer from today. I ordered most types of sushi and some sweets and everything was incredibly tasty. Thank you very much and I wish you success!

Best sushi ever and the cakes are out of this world!!!

Edit 1:

This was my favourite place when they opened and my first review is below; however, now I might never visit again. I ordered a customised cake after having a great first customised cake experience; but this time everything was wrong. The flavour I requested was wrong, the design I asked for was wrong too. Upon confronting the owner he just kept saying that I was offered a refund on the day of collection but what he did not understand was that was a birthday cake an I couldn’t afford to get a customised cake on the day so I accepted whatever design rectification they made but the least I expected was to see the right flavour upon cutting it. Later, upon visiting the shop I was told that they don’t serve chocolate chip cake so I do not understand why the staff sold something to me that is not on the menu. It was a miserable experience and the owner was purely rude on both occasions (the day when I collected the cake and the day when I went back to let him no what a misery the cake was).

Would not recommend for customised cake at all (pictures added)

First review:

I tried this place for the first time today and I’m surprised. I think this place is something very different from the usual, it’s serving oriental desserts which I’ve not seen in Luton yet. That Pandan cake was extremely delicious, so light and so fluffy and so fresh. I’ve never eaten a cake so light ever. The staff was super friendly and one of them even came out to speak with us and take our comments. Would definitely recommend. They have halal options and are pretty well priced.

Came here on recommendation of review on cake box. We had spent £8 in there and the cakes wer youckkky. If you want a nice springing tasty sponge cake with excellent customer service at half the price you should come here