Premier Salon

+1 865-986-7010

785 US-321, Lenoir City, TN 37771 United States of America

Open Today: Closed

Quick Facts About Premier Salon

Premier Salon is a mixed bag when it comes to customer opinions. Some customers are highly satisfied with the nail salon services, praising the durability, customization options, and friendly staff. On the other hand, there are complaints about the hair salon, specifically regarding a stylist named Taylor and the overall customer service.

Starting with the strengths of Premier Salon, the nail salon seems to be the shining star according to several positive reviews. The customers appreciate the longevity of their manicures, which have lasted through various activities like beach trips, weddings, and even cruises. It demonstrates the quality of the nail products and the skills of the nail technicians. Additionally, customers commend the friendly and welcoming atmosphere of the salon, making the overall experience enjoyable.

Several customers also mention the cleanliness of the salon as one of its strengths. A clean environment is crucial in a salon to ensure hygiene and safety for both the customers and staff. The positive comments regarding the cleanliness indicate that the salon maintains high standards in this aspect.

The renovated appearance of the salon is also highly praised by customers. The beautiful renovation contributes to the overall positive experience, making customers feel pampered and special. This indicates that Premier Salon invests in providing a visually appealing and comfortable environment for its customers.

Now, moving on to the weaknesses mentioned in the comments, there are complaints about Taylor, a stylist at Premier Salon. One customer expressed dissatisfaction with Taylor's service, specifically mentioning that Taylor refused to style one side of their hair, resulting in an uneven look.

Another negative comment relates to the customer service experience. A customer mentioned that they made an appointment and received a quote over the phone, but upon arrival, the price was higher than initially quoted. This miscommunication and discrepancy in pricing could be seen as a weakness, as it leads to customer dissatisfaction.

Furthermore, one customer had a poor experience with the nail salon. The customer's daughter received a nail service that turned out to be subpar, with lumpy and improperly smoothed nails. The customer also complained about the rudeness of the staff member and had to spend additional money elsewhere to fix the nails. This negative experience highlights a weakness in the consistency and quality of the nail salon services, as well as poor customer service.

In conclusion, Premier Salon has its strengths in the form of a highly rated nail salon. Customers appreciate the durability of their manicures, the friendly staff, and the cleanliness of the salon. The renovated appearance of the salon also contributes to a pleasant experience. However, there are weaknesses in the hair salon, particularly related to a stylist named Taylor, as well as some negative experiences with customer service and the nail salon. Premier Salon should address these weaknesses by ensuring consistency in service quality, improving communication, and providing better customer service to maintain a positive reputation and a loyal customer base.

Best TL Reviews

Let me be very clear that the 5 stars is for the nail salon. I have never ever used the hair salon that is apart of it. So, I have no opinion. Now, my opinion on the nail salon is if you want pretty nails, done the way you want, will stay on through hell and back, and a friendly face to do them then this is your place!! I only get my nails done for special occasions. In saying that, I am currently sitting here typing this with the nails I had did over 2 weeks ago! I have since been to the beach, had a wedding, went on a cruise, dug through the sand, climbed waterfalls, and moved luggage around...I still have all of them and they still look good (definitely time for a fill in but hey)! Now the stock photo is what I took in to Lindy, she is the nail tech I prefer, and the second pic is right after I had them done. The last photo is today as I write this review.

Taylor did his perm and she wouldn’t do this one side that looks horrible! She said it’s too short to roll up smh which the other side looks good.

I recently moved to TN and was struggling to find a nail salon that did a good job. I am so happy I found Premier Salon. They do a great job, very clean, fast service and friendly employees. Would highly recommend.

The renovation is beautiful and I feel really spoiled when I go. Lili did a fabulous job as usual and I’m always thankful that she’s able to repair any damage that may I may done. Love, love, love it!! ❤️

First time in there , called and asked if there were openings and they got me in as soon as I made it there… I loved the women that did my hair she did so good and made me feel so welcomed!!

I made an appointment for my daughter over the phone-the lady I spoke with gave me a quote for $35 to fix my daughter's nails(she previously had Christmas nails & was wanting the ying-yang design) when I get there it ended up costing $60....I let it go & paid it anyway.... They weren't prepared for her 2:00 appointment & we waited a while...her grandfather came to wait for her while I went on to work. She came home & her nails were terrible!!!! I am now having to pay more money to take her somewhere else to get them fixed!!! The lady was extremely rude! Her nails are solid black with 2 that have designs....the solid black ones are lumpy & looks almost like they have a textured design simply because they weren't smoothed out properly! I will NOT be returning!

Taylor always does such a wonderful job with my hair!! Very friendly, l love this place!!

Color and cut is always on point. Taylor does an excellent job!! I have always been very happy ????