Quick Facts About Princess Hair Extensions and Wigs
Strengths:
1. Excellent customer service: Many customers praise Betty for her professionalism, friendliness, and helpfulness. She takes the time to understand each customer's needs and ensures that they are satisfied with the final results. This level of personalized attention contributes to a positive and enjoyable experience for customers.
2. Skilled braider: Customers consistently mention that Betty is an amazing braider. She pays attention to detail and ensures that each braid is perfect. Her expertise and talent in braiding hair result in beautiful and high-quality work.
3. Wide variety of products: Princess Hair Extensions and Wigs offers a wide selection of hair, wigs, and other supplies. Customers appreciate the range of options available, as it allows them to find exactly what they need. The abundance of products ensures that customers can find something suitable regardless of their preferences or hair type.
4. Established reputation: The comments indicate that many customers have been coming to Princess Hair Extensions and Wigs for a long time. This suggests that the business has built a strong reputation and has a loyal customer base. Repeat customers indicate that they trust and value the services provided by Betty and her team.
Weaknesses:
1. Limited inventory diversity: One customer mentions that the store lacks variety and seems to have inventory that Betty personally purchased. This indicates that there may be limitations in terms of offering diverse options to cater to different customer needs. This can be a weakness if customers are looking for specific products that are not available in the store.
2. Limited options for certain demographics: Another customer mentions that there is a lack of suitable products for Caucasian males with alopecia. This highlights a potential weakness in catering to the needs of specific demographics. It is important to address this limitation and expand the inventory to include a more diverse range of products to accommodate all customers.
3. Inconsistent store hours and lack of communication: A customer mentions that the store hours are not accurately posted, leading to frustration when the store is unexpectedly closed. This inconsistency can negatively impact customer satisfaction and deter potential customers. Additionally, the lack of a functioning voicemail and unanswered calls indicates poor communication, which can contribute to customer dissatisfaction and inconvenience.
Suggested Improvements:
1. Increase inventory diversity: To address the concern about limited variety, Princess Hair Extensions and Wigs could explore sourcing a wider range of products to cater to different customer needs. Conducting market research and obtaining feedback from customers can help identify specific products or styles that may be missing and should be included in the inventory.
2. Expand offerings for different demographics: To better serve customers like Caucasian males with alopecia, the store should consider sourcing products that cater to their specific needs. This could include wigs or hairpieces designed for men or products that specifically cater to different hair types or conditions. Creating a more inclusive and diverse product range will attract a wider customer base.
3. Improve communication: It is vital to ensure that store hours are accurately posted and regularly updated both online and at the physical store location. Implementing a reliable voicemail system and promptly answering customer calls will also enhance communication and prevent customer frustration. Regularly monitoring communication channels and promptly addressing customer inquiries can significantly improve customer satisfaction.
Overall, Princess Hair Extensions and Wigs has several strengths, including excellent customer service, skilled braiding, and a wide variety of products. However, there are weaknesses in terms of inventory diversity, catering to specific demographics, and communication. By addressing these weaknesses through suggested improvements, Princess Hair Extensions and Wigs can enhance the overall customer experience and attract a broader customer base.
Best TL Reviews
I love my hair! Betty is amazing and I highly recommend her! She braided my hair exactly in the style that I asked and she took her time to make sure each braid was perfect! She is very professional, super fast, prompt, friendly, and just an all around great person and great braider. I will forever be a happy customer! Thank you Betty!
I have been coming to princess wigs and extentions for a long time. I'm always able to find what I need and when I get my hair braided by Betty she always does an outstanding job. I recommend if you need your hair done or if your looking for any products that is the number one shop.
I wish she would offer more variety, it seems to be a stores worth of inventory shed purchased for her herself. As a Caucasian male with alopecia, it would be awesome if the only shop in town offering this line of product had a selection of at least bare minimum that might entertain my level of need. Unfortunately theres only a couple of lighter (blonde) pieces however yet not a single one suitable for a man's needs; they're all for women.
Love this place I loved the girl who helped me too made everything super easy for me and they really cared about what I needed will definitely be coming here only from now on love the extensions!!! I'm so glad that I went so much beautiful hair and such kind and super ???? helpful employees!!! Thank you so much ❤ I'm so happy now see you again soon!!! God bless always!!
Betty is one of the nicest people I’ve ever met and on top of that she’s an amazing braider! If you’re looking for a braider definitely go to princess hair!
Store hours not accurately posted; I've driven across town on 3 occasions now just to find it closed during normal posted hours. Forget calling ahead, they haven't set their voice-mail up and no one ever answers either. Monopoly on products like this in our area; this is the only wig shop, unless someone can recommend one I'm unaware of in the tri-cities......???
Betty has been doing my sisters and I hair since we were little girls! She always does an amazing job and it always looks so BEAUTIFUL! Her sister comes and helps out as well and she does a wonderful job! Both are super sweet, funny and caring! Betty is like family to us, her business has grown so much and I’m so proud of her and how far she has come. Princess Hair Extensions and Wigs has a wide variety of hair, wigs, and other supplies! The products in her store are amazing, if you don’t know what you are looking for she is so helpful and will answer your questions. Definitely recommend coming here! ❤️
Betty has been doing my daughters hair for years it has always turned out as expected. She has always been very pleasant to myself and my children. Will definitely continue to have her braid my girls.
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Princess Hair Extensions and Wigs Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Opening Hours
| Monday | 10:00 AM - 02:00 AM |
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| Tuesday | 10:00 AM - 02:00 AM |
| Wednesday | 10:00 AM - 02:00 AM |
| Thursday | 10:00 AM - 02:00 AM |
| Friday | 10:00 AM - 02:00 AM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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