Quick Facts About Princess Nails
Princess Nails Place has several strengths and weaknesses based on the comments provided. To begin with its strengths, one customer mentioned that the salon's treatments last as long as a month, indicating that they provide high-quality nail services. This is likely due to the care and attention that they put into each treatment, as another customer mentioned that the staff takes their time to make everything look perfect. Consistency and attention to detail are certainly strengths of Princess Nails Place.
Another strength highlighted in the comments is the customer service and pampering provided by the staff. Multiple customers mentioned feeling like they were the only customer and that they were treated with love and care. This personalized and attentive service contributes to a positive experience for customers and helps to build customer loyalty.
The owner of Princess Nails Place also received praise for their work. One customer mentioned that the owner is amazing and provides high-quality nail services. This indicates that the owner is skilled and knowledgeable in their craft, which is a strength for the salon.
Additionally, Princess Nails Place was commended for the delicious tea and coffee sets they gave out during the holiday season. This added gesture of appreciation and generosity helps to create a positive and memorable experience for customers.
However, there are also weaknesses of Princess Nails Place based on the comments provided. One customer mentioned that a particular employee, Joe, was not professional and provided disrespectful customer service. This indicates a lapse in customer service training and could potentially impact the overall experience for customers.
Another customer highlighted a negative experience regarding the salon's time management. They mentioned that they had called in advance to confirm availability and to ensure they would be finished in time for another appointment. However, they ended up waiting for an extended period and receiving rushed service. This indicates a weakness in the salon's ability to manage appointments and communicate effectively with customers.
In this particular incident, the owner of the salon also demonstrated a weakness by yelling at the disgruntled customer in front of her young niece. This displays a lack of professionalism and customer care, which can significantly impact the salon's reputation and customer base.
Overall, Princess Nails Place has strengths in providing high-quality and long-lasting nail treatments, personalized and attentive customer service, and the skill of the owner. However, weaknesses in terms of certain employees' professionalism, time management, and handling of complaints must be addressed in order to maintain and improve customer satisfaction.
Best TL Reviews
The best ever. This is the first place I know that treat your nails and make it beautiful and lasts as long as a month.
Their love and service is the best ever. They pamper you like you are the only customer they have.
Hi, I would say Kathy is good as she did my aunts nails but Joe is not professional, when I try to put my hand inside the uv cabinet and messed up on my one nail he kind of seemed very unhappy as he had to do it again. I feel disrespectful. Not to worth to have it from him. Not a good customer service by the employee.
Absolutely love this nail salon! My sets always last weeks when done here and the entire staff is super sweet! They even gave sets of tea/coffee out for Christmas and they were delicious! Definitely recommend.
Amazing owner and the work they do is so nice. They really take their time making everything look perfect. I’ve gone a few times now and every time it’s perfect. My nails are growing really well now that I get the gel. Highly recommend.
This place is amazing!!! Kathy took care of my nails exactly how I wanted and kept making sure I liked them. She took her time and had a great conversation in the meantime. The other guy kept cracking jokes and making my visit worth it. Highly recommend :)
Called around 930 AM to ask if they had availability for me and my niece (who is 10) for 11 AM, specifying that we needed to sit together and that I have a 2:30 PM appointment. They told me to come at 11:30 AM and I again confirmed whether they will be able to actually take us at 11:30 AM because if not, that's fine. I just needed to know we would be out in time. They reassured me and told me to come in. Got there and it was clearly very busy. Told us to wait ten fifteen minutes. Another 30-40 minutes go by and we get to our pedicure chairs. After a very rushed and unpolished pedicure, I was told to sit and dry my toes. The artist working on me then began another woman's manicure. It was now 12:45 PM. I told the owner that I will not get a manicure and to just do my niece's as I do not have the time to wait while this person's manicure is finished then start mine. I told him I wish they had been honest from the beginning about the time it would take rather than just saying five more minutes. He started yelling at me (in front of my 10 year old niece) that this happens at every salon and they ran late etc. Then said "plus your toes aren't dry yet." Been getting manicures as long as I can remember and never had to finish drying my toes in order to start my manicure. They clearly just want to get as many people as possible but it's the worst possible way to build a customer base as it is so inconsiderate of people's time and day. I came here because I was on a time crush. Otherwise, I usually go to Nail Concept in Old Bridge who are amazing, take their time per manicure and pedicure, and are very honest about whether they can give you an appointment without making you wait. Even my ten year old niece walked out of this place saying "I never want to come back here."
Was able to walk in no appointment on a Sunday which is a plus ???? Got a french gel pedicure and it is perfect! The man there who did the pedicure took his time asked if everything was okay a few times and followed what I was looking for which was a thin white line! he made sure his work was perfect and for that I gave him a nice tip! They also accept apple pay which is convenient!
Best nail salon in town! And a big shout out to the owner Kathy! She is simply amazing ????????
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Princess Nails Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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