Quick Facts About Princess Nails Salon
Princess Nails Salon has received a mix of positive and negative comments from customers. While some praise the salon for its skilled technicians and friendly staff, others express dissatisfaction with their experiences, including poor customer service and subpar results. In this analysis, we will examine the strengths and weaknesses of Princess Nails Salon based on the comments provided.
Starting with the strengths, several customers have praised the salon for their skilled technicians and the quality of the nail services. One customer even described their nails as a work of art, indicating that the salon has talented nail technicians who can deliver excellent results. Additionally, it is mentioned that the nails, whether acrylic or dip powder, always last, which indicates durability and longevity of the nail treatments.
Another strength highlighted in the comments is the friendliness of some staff members. Customers mentioned individuals by name, such as Amy, Kim, and Tiffany, and praised their professionalism and ability to accommodate their scheduling needs. This suggests that there are staff members at Princess Nails Salon who are capable of providing excellent customer service and taking care of the customers' needs.
Moreover, some customers appreciated the overall experience and had positive interactions with the salon. They mentioned having a great time and receiving compliments on their nails, indicating that the salon can create a pleasant and satisfactory environment for their customers.
Moving on to the weaknesses, a major concern expressed by customers is the lack of customer service and professionalism exhibited by some staff members. One customer complained about the cold and unwelcoming attitude they encountered from the moment they walked in. Additionally, there were instances of gaslighting, rude behavior, and snarky remarks from the technicians. These negative experiences can significantly impact a customer's perception of the salon and deter them from returning or recommending it to others.
Another weakness pointed out by a customer is the issue of parking. The customer mentioned being stared down and subjected to offensive language by an individual associated with the salon. Such behavior is unprofessional and can lead to negative word-of-mouth and a poor reputation for the salon.
Furthermore, there were complaints about the quality of service and the results. Some customers mentioned that the technicians rushed through their treatments, resulting in poor outcomes and even causing physical discomfort. Inconsistencies in meeting customer expectations were also noted, such as not cleaning cuticles properly or using the wrong nail color. These issues contribute to a lack of customer satisfaction and can deter potential customers from choosing the salon.
Another concern raised by a customer is the high pricing of the services. They mention paying a significant amount for rushed and poorly done work. This highlights a discrepancy between the quality of service provided and the price charged, which can create dissatisfaction among customers.
In summary, Princess Nails Salon has both strengths and weaknesses based on the customer comments analyzed. The salon's strengths include skilled technicians, the ability to deliver high-quality nail services, and some friendly and accommodating staff members. However, weaknesses are observed in terms of customer service, professionalism, parking-related issues, inconsistent service quality, and high pricing. While the positive comments highlight the potential of the salon, the negative comments indicate areas for improvement and the need for greater attention to customer satisfaction and service delivery.
Best TL Reviews
I recently visited this nail shop “Princess Nails” in hopes of treating myself to a birthday gift. However, my experience was marred by the horrible customer service I received. From the moment I walked in, I was met with a cold and unwelcoming attitude from the staff. And then another woman, who’s gaslighting me into service I did not ask for.
To make matters worse, the technician who was supposed to complete the job was unprofessional and failed to deliver. I told her the acyrclic nail was cut too short, that it’s literally shorter than my real nails. She then gets mad proceeds you try and yank the glued in acrylic nail and I then tell her “you know what, I’ll just leave.” She gaslights me, pretends to act friendly, but the damage was done. She was rude from the start, just playing up a persona of an actual caring nail tech. No wonder I saw Barley anyone inside! Save yourself the trouble do NOT come to your his mail shop. She will not do what you ask, make snarky remarks and gas light you.
My nails are a work of art! I love them. Everyone who works here is so sweet and my friend and I had such a great experience. We both have received a lot of compliments
I had a appointment scheduled and would have been first time going when I arrived 20 minutes early I found a spot out front. So I decided I didnt want to go in too early and was going to wait 15 minutes or so. Im unsure if this lady is the owner or worker but she started staring me down while I was sitting in my car. I heard some of what she was saying before I rolled the window up asking "why do I park in the front" and mumbled the "b word" and I decided to not go to my appointment or call to cancel. Another day I went to another business in same shopping center and the vehicle the lady got out of last time was there in same spot I was parked in . Im unsure if parking is a issue but yelling and cursing isnt very professional.
This place is amazing! One of the best nail salons I’ve ever been to! I was traveling and in town for a few months and honey they know what they are doing! My nails whether acrylic or dip powder always last! Highly recommend! Thank you!
I always come here when I'm in Santa Rosa... Amy and Kim and Tiffany are all wonderful. My nails look beautiful and they always fit me into any schedule.
They did an awful job and hurt me whilst trying to rush through. If they didn't have available time why book me in? So expensive! They charged me 30 dollars for a manicure for my 10 yr old after pushing her to get one. AND it looked horrible!
It was my first time there and I did not love it
They did not clean my cuticle. And the color wasn't the one I want it ????
They look nice but they can do better. I pay $100 for a rush and not well done ????
Malisimo el servicio la mujer que me atendio no fue nada amable..aparte carisimo e hido a muchos lugares y tienen mucho mejores precios JAMAS LO RECOMENDARIA..
Place Pictures
Princess Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
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