Quick Facts About ProfessioNail & Spa
ProfessioNail & Spa Place has received a mix of positive and negative comments from customers. In analyzing these comments, we can identify several strengths and weaknesses of the establishment.
Starting with the strengths, it is mentioned that the staff at ProfessioNail & Spa Place is welcoming and nice to customers. They appreciate their clients' business and make an effort to seat customers promptly. This suggests that the staff values customer satisfaction and strives to create a positive experience.
Additionally, one customer had a positive experience with the service at the salon, mentioning that they were able to get a pedicure right away. This suggests that the availability of appointments and the efficiency of service are strengths of the salon.
Moving on to the weaknesses, one common complaint is the unprofessional behavior exhibited by the staff. Customers have reported instances of rude and disrespectful behavior, including making inappropriate comments, speaking in another language and laughing at customers, and even physical aggression. This indicates a lack of professionalism and customer service skills within the establishment.
Furthermore, there are multiple reports of unclean tools and unsanitary practices at ProfessioNail & Spa Place. Customers have mentioned experiencing pain during their pedicures and subsequently developing infections due to dirty tools. This is a significant weakness as it shows a disregard for proper hygiene and customer safety.
Another weakness identified in the comments is the inconsistency in service and the lack of attention given to customers. Some customers have experienced being ignored or receiving rough treatment during their services. This inconsistency suggests a lack of organization and attention to individual customer needs.
Lastly, there are comments indicating racism and discrimination within the establishment. One customer recounts an incident where they overheard the owner making racist comments about another customer, while another customer mentions feeling uncomfortable and unwelcome due to staff talking about them in their own language. This kind of behavior is not only discriminatory but also reflects poorly on the establishment as a whole.
In conclusion, ProfessioNail & Spa Place has several weaknesses that need to be addressed, including unprofessional behavior, unsanitary practices, inconsistency in service, and discrimination. These weaknesses overshadow the positive aspects of the establishment, such as a welcoming atmosphere and prompt seating. To improve, the salon should prioritize customer service training, enforce proper hygiene protocols, ensure consistency in service, and foster an inclusive and respectful environment for all customers.
Best TL Reviews
DO NOT COME HERE. Vivian is racist. I used to go here pretty often and one day a girl came in saying her acrylics had come off and she just got them done earlier that day, Vivian gave her so much unnecessary attitude. I guess she got comfy with me since I had got my nails done here multiple times before so she told me when the girl walked out the door that she doesn’t like doing black peoples nails (not realizing I MYSELF am black” and proceeded to tell me how black people think they are entitled to everything and much more. Haven’t been back since
Sample pictures....We are not welcoming bad, means, and rude people/customers. If you have something against us, hate us/ or try to come to argue or give us hard times and fight then it is not the place for you to come...We don't have energy for that guys. please, leave us alone.!!! We works hard okk.
Thanks!!!
Ps: We are very welcoming nice people/ clients/customers.
We appreciated your business and your presents.!????
Just recently moved her and needed a new nail salon. These ladies were not professional at all. They said inappropriate things and speaking in there language and looking at me and laughing and the lady who did my pedicure was aggressive pushing my feet and puncher my toe and the lady who did my manicure puncher my finger. I never experience this type of behavior in this type of business before. Will never go back again!!!
The lady who is in charge was very rude and unprofessional she makes you feel uncomfortable talks in her language to the other co workers and will look at you as if she is literally talking about you and doesn’t care you see she is looking straight at you I felt horrible and not welcomed at all started because I told her I didn’t like how she was talking to me it was rude she raised her voice at me and cussed me out she got very close and acted as if she wanted to put her hands on me opened the door and told me to get out she didn’t want to do my pedicure this place should be shut down it is horrible customer service that lady is clearly miserable and can’t handle this business time for her to reconsider her job choice.
They were very nice to me and sat me right away. I appreciate that BUT the people after me were treated was very disrespectful. She was short with them and rude and it seemed like she was going to say anything to make them leave. I did not like her attitude towards them she upset me in the process. They didn’t do anything but walk in and she was rude. Also, the tools were not clean. During the pedicure I kept pulling back and saying it hurt it doesn’t feel right and she said it’s okay and persisted. I pulled back again and said it hurt please don’t dig in my nails like that. Something felt off because I was immediately in pain during and after. A day later I wake up to an infection on my toenails from the dirty tools which has never happened to me. I wanted to like this place because it’s in a convenient spot of town but it was bad attitudes and bad quality.
Extremely RUDE... Nasty attitude. We were getting 2 pedicures done and we literally stopped 10 minutes in and walked out. Vivi (The owner) has a very nasty attitude and talks to her customers in a very unprofessional manner. It was my first time there, my wife has been there before and we were shocked at how she treated us, spoke to us and spoke to customers coming in asking for appointments. AVOID this place.. you have plenty of other options close by that will treat you with the customer service you deserve and be appreciative of you spending your hard earned money. Horrible experience... would give zero stars if possible.
Rude customer service the lady constantly slapped my foot to get my attention after I asked to please stop touching me in such way then began to argue with me and was very rough. The ladies constantly spoke about me to each other and once I caught on and spoke out they started getting defensive with me. Very rude and unsanitary as well I will be sure to never come here again.
I keep giving this place chance after chance but they continue to disappoint & give terrible service. One time I went to get a gel pedicure & one lady did my feet so rough it felt like she had an attitude. I literally had to tell her if she didn’t want to do it she didn’t have to I could go somewhere else & she changed her behavior. Another time I went & was completely ignored, someone had just finished a service for someone else then went to the back instead of trying to see what I needed. I’m never going back to this place. Don’t waste your time!
Place Pictures
ProfessioNail & Spa Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 12:00 AM - 07:30 PM |
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| Tuesday | 10:30 AM - 07:30 PM |
| Wednesday | 10:30 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:30 AM - 07:30 PM |
| Saturday | 10:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:30 PM |
How to go there
Location
Places