Quick Facts About Pure Nails & Spa
Pure Nails & Spa, based on the comments provided, has both strengths and weaknesses. It is important to analyze these customer experiences to gain a comprehensive understanding of the salon's performance.
Starting with the strengths, it is evident that some customers had positive experiences with the nail technicians. One comment mentions that the nail techs are nice, hardworking, and do a great job on the customer's nails. The customer specifically highlights their gel manicure lasting three weeks, indicating that the salon provides quality and long-lasting services. This suggests that the nail technicians at Pure Nails & Spa possess skill and expertise in their craft.
Additionally, another customer praises Jenny as being the best. They describe her as polite, inviting, and always providing recommendations for the best colors and styles. This positive experience demonstrates that Pure Nails & Spa has skilled professionals, such as Jenny, who take good care of their clients and make them feel comfortable.
Furthermore, the salon received praise for their pedicures. One customer states that the salon does great pedicures, recommending them to others. This suggests that Pure Nails & Spa has a good reputation for providing high-quality pedicure services.
Despite these strengths, there are evident weaknesses within the salon. Several customers mention negative experiences with the owner, Cindy. Complaints suggest that she lacks professionalism in handling client issues and has a poor attitude towards customers. One comment highlights that Cindy gave attitude to the customer even though they were dissatisfied with the UV gel that broke off after only two days. This lack of response to customer concerns implies a lack of satisfactory customer service.
Another negative experience with the owner highlights an incident where the customer wanted to change their nail color, triggering a negative reaction from Cindy. The customer felt that the owner's behavior was terrible and described her as mean and nasty. This incident showcases a lack of proper communication and respect from the owner towards customers.
Furthermore, another customer recounts an uncomfortable situation with the owner when they did not give a tip due to their dissatisfaction with the service. The owner's reaction was seen as rude and embarrassing, which shows a lack of professionalism and customer service skills. This incident suggests that the owner not only has poor customer service but also lacks knowledge regarding tipping etiquette.
It is essential to consider these negative experiences as they may deter potential customers from visiting Pure Nails & Spa. The negative interactions with the owner may signify a toxic work environment or poor management, which can ultimately affect the overall customer experience.
In conclusion, Pure Nails & Spa has both strengths and weaknesses based on the comments provided. The strengths lie in the skill and expertise of certain nail technicians, as well as the salon's ability to provide long-lasting services. However, the weaknesses are evident in the negative experiences with the owner, Cindy, who is described as rude, impatient, and lacking proper customer service skills. These negative experiences have the potential to affect the overall reputation of the salon.
Best TL Reviews
Well I used to use Pure a few years ago and had nothing but problems and Cindy the owner always gave attitude. I decided to give it another try since I know quite a few people who still go there. BIG MISTAKE. After two days I already had the UV gel break off my nail. So disappointed. Now I have to go back to the place I started using when I left Pure the last time to have them fix it.
I don’t recommend this place. The nail techs are nice and hard working, but the owner does not know how to treat her clients. She is very nasty, inpatient and rude I don’t recommend this place if you want to be stress free when you get out of there. My problem with the owner was this past summer when I was getting ready to take my vacation the next day. The nail tech that was very nice to me and wanted me to be happy with the nail color I selected after looking closely to the nail color I was not too pleased with the selection and the nail tech offered to change the nail color on all my nails, and the owner was so upset and started getting loud on me because I was going to get my nails redone. I was not getting any crazy design just something simple and basic and was furious to the extreme that I told to clam down and that that her costumer service was terrible. After the tech was done I gave her a decent tip and drove away to never again come back to that place. Terrible customer service and mean and nasty owner. I don’t recommend this place.
Please don’t waste your time here. Last time I went they did a terrible job with my nails, I wasn’t satisfied with the work the lady did as she was rushing me in order to take someone else. That being said I didn’t gave her tip which made the owner upset to the point that she followed me outside asking why didn’t I gave tip in an upset manner. I told her that I wasn’t happy with what they did and explained to her that tip is optional not mandatory. The owner embarrassed me in front of everybody, she made it seem as if I left without paying which was certainly not the case. Definitely not coming back, it’s not worth the money and they don’t even know how to do manicures.
My nail girl Jenny is the BEST!! she is polite and inviting. She always has a smile and recommends the best colors and styles. She takes good care of my nails. Nocomplaints. The salon does great pedicures as well. Highly recommend.
I recommend the crew they do a great Job and very friendly Unfortunately that is not the case with the owner I had Pedicure and Manicure and after each one of them finished I gave the tips as well my wife did after they were done with her and when I went to pay at the register paying in cash she gave me a bunch of singles as my cash back and as we were about to leave she ask us ain't you going to give tips to the girls that gave you the service? And I replied we did but you shouldn't be asking that in front of other customers tips are not mandatory and is very rude of you asking and with an attitude
They are accommodating and friendly and do a great job on my nails. My gel mani lasts 3 weeks!
I was getting regular pedicures every two weeks. One of the ladies said you should get the gel pedicure. Your toes look nicer and you can come once a month and save money. They do such great work everyone there is so friendly. I recommend this place to everyone
I love going to Sol for my gel sets. She is very talented at her craft and takes her time to make sure every nail is shaped and placed perfectly. Not to mention my cute Halloween themed nails ????????
Pure Nails & Spa Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:30 PM |
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