PureLux Nails & Spa

+1 248-702-6250

29557 Orchard Lake Rd, Farmington Hills, MI 48334 United States of America

Open Today: -

Quick Facts About PureLux Nails & Spa

PureLux Nails & Spa has received mostly positive comments from customers, highlighting the strengths of the salon. The strengths of PureLux Nails & Spa can be summarized as follows:

1. Excellent customer service: Multiple customers have mentioned the great customer service provided by the staff at PureLux Nails & Spa. They are described as helpful, fun, and attentive. The staff members go the extra mile to ensure that customers have a fantastic experience.

2. Quality work: Many customers have praised the quality of the manicures and pedicures received at PureLux Nails & Spa. They consistently leave with stunning nails and are satisfied with the end result. The salon is known for doing a wonderful job regardless of which nail technician performs the service.

3. Short waiting times: Several customers have mentioned that PureLux Nails & Spa has short waiting times, even as a walk-in customer. It is noted that the salon is efficient in getting customers seated in a timely manner, usually within 10-15 minutes.

4. Welcoming and comfortable environment: The salon is described as welcoming and comfortable by multiple customers. They feel relaxed and enjoy the overall atmosphere of PureLux Nails & Spa. The staff also contributes to this positive environment, making customers feel cared for and special.

5. Leg massage: One customer specifically mentions the ridiculously amazing leg massage received during a pedicure. This indicates that PureLux Nails & Spa offers additional services that enhance the overall experience for customers.

6. Skill in specific finishes: Certain customers have praised the nail technicians' skill in achieving specific finishes, such as the matte finish. This shows that the salon has expertise in providing different types of nail services and meets customer expectations.

While the majority of comments are positive, there are a few negative reviews that highlight the weaknesses of PureLux Nails & Spa:

1. Communication issues: One customer mentions an issue with the nail technician not listening to their preferences regarding tips and polish. This indicates a lack of effective communication between the staff and the customer, resulting in dissatisfaction.

2. Price discrepancies: A customer expresses surprise at the high price charged for a gel polish change on their toes. This suggests a lack of transparency in pricing and potential discrepancies between the prices quoted and charged.

3. Long wait times and lack of attention: One customer had a negative experience due to an extended wait time past their appointment and a lack of communication from the staff. This indicates a potential issue with managing customer appointments and meeting their expectations.

Based on the comments provided, PureLux Nails & Spa has several strengths, including excellent customer service, quality work, short waiting times, a welcoming environment, and expertise in specific finishes. However, there are some weaknesses to be addressed, such as communication issues, price discrepancies, and potential wait time and attention management problems.

Best TL Reviews

First time coming here! Received the pedicure honeymoon treatment from Theresa! She's such a gem! I was completely relaxed and enjoyed the entire experience! She made sure everything was to my liking and nothing was too hot! I'll be coming back to see her! 10/10!!!

I always head to PureLux for all my nail needs. They continue to provide excellent costumer service and quality manicures and pedicures. I can walk in when I am free and am (typically) in a chair within 10-15 minutes regardless of how busy they are. Usually I am seated right away! Cindy always does amazing work, I leave there with stunning nails every time! They always treat my 6 year old daughter so well when she comes with me. They make her feel so special and cared for. They even carried around my 4 month old baby when she was fussy. If you are looking for excellent service and quality work then you need to check out PureLux Nails & Spa!

I told the man the manicure looked lumpy and he said it was my nails and not the polish. i also told him to not put some much on since it was getting too thick besides lumpy. he didn’t care. then he charged me more then he originally said the manicure was because the pink color was some up charge he didn’t mention. the salon looks way nicer than the one next door (le nails) but don’t let that fool you, it’s sub par

The salon is welcoming & comfortable. The staff is great - they're all helpful, fun, and made our pedicures a fantastic experience. The leg massage was ridiculously amazing (no exaggeration) and the pedicure looks perfect. We can't wait to go back!

Pure Lux always does a wonderful job no matter who does your manicure or pedicure, they are all great! I have never had a long wait time even as a walk in. Love this place

I am very pleased with my manicure and pedicure experience. He did a wonderful job with the matte finish, it looks just as I pictured.

I had an awful experience today getting my nails done. I had to sit and wait a long time past my appointment time and no one talked to me or checked up on me. Then the person who did my nails refused me the tips I wanted even after I stated multiple times that I didn’t want curved tips, then he finally gave me them. Then my polish has bumps in it and I was left with residue all over my nails. I was also charged a price that was not stated anywhere in there price books. I am beyond hurt, angry and devastated. I wouldn’t recommend to salon to anyone not even my worst enemy.

$30 for a gel polish change on my toes? I usually just pay the bill for my daughter and I so I honestly don’t look closely, but today it was just me and it was near what I pay for the both of us. I really like this shop… but that seems a bit excessive….