QNails

+1 218-727-2999

2206 Mountain Shadow Dr, Duluth, MN 55811 United States of America

Open Today:

Quick Facts About QNails

QNails Place has received both positive and negative reviews from customers. To fully understand the strengths and weaknesses of the salon, let's analyze the comments provided.

Strengths:

1. Friendly and helpful staff: Multiple customers mentioned that the employees at QNails Place were nice, kind, and welcoming. This creates a positive atmosphere for customers and encourages them to return.

2. Efficient service: One customer praised the speed and efficiency of the nail technician at the salon. Quick service is a desirable trait for customers who are looking for a time-effective pampering experience.

3. Cozy and inviting atmosphere: The ambiance of the salon was highlighted by a customer as cozy and inviting. The salon's size was also mentioned positively, as it was spacious enough to not feel cramped or crowded. A comfortable environment contributes to a pleasant overall experience for customers.

4. Accommodating walk-in appointments: A customer appreciated that QNails Place made an effort to accommodate their daughter with a gel nail polish treatment, even when the salon was fully booked. This flexibility and willingness to go the extra mile for customers is a strength that many would appreciate.

Weaknesses:

1. Inconsistent quality: One customer mentioned that their nails looked amateurishly done, with visible flaws like bubbles, brush strokes, and even dirt particles on the nails. This indicates an inconsistency in the quality of service provided, which can be disheartening for customers who expect professional results.

2. Rushed service: A customer noted that their pedicure felt rushed, with the technician trying to complete the treatment quickly to attend to the next appointment. Rushed service often leads to subpar results and a lack of attention to detail.

3. Health and safety concerns: Two customers reported negative experiences related to health and safety. One customer experienced an allergic reaction or infection after getting their nails done at QNails Place, while another mentioned nail damage and bleeding due to improper nail filing. These instances raise concerns about the salon's sanitation practices and adherence to proper nail care techniques.

4. Inadequate customer service: A customer expressed dissatisfaction with the customer service, particularly being switched between workers and not receiving a refund despite experiencing issues with their nails. This suggests a lack of professionalism and a failure to address customer concerns effectively.

It is evident from the comments that QNails Place has some strengths, such as friendly staff, efficiency, and a cozy atmosphere. However, there are several weaknesses that need to be addressed, including inconsistent quality, rushed service, health and safety concerns, and inadequate customer service. These weaknesses can significantly impact the reputation and customer satisfaction of QNails Place and should be addressed to improve the overall experience for customers.

Best TL Reviews

I don’t get my Nails done often. I decided to go treat myself and made myself an appt. When I got there I was greeted by a very nice and helpful gentleman. He guided me what to do and before I knew it, a nice man named Steve was doing my nails. He was very kind, very fast and very efficient. He listened to what I wanted and executed the look I wanted. The atmosphere in Qnails is very cozy and inviting. Big enough to not feel cramped and crowded. 5/5 STARS and would most definitely come back.

Interactions overall were at best ok. My nails look like an amateur did them, bubbles, very visible brush strokes, nail shape is off, literally painted dirt particles into my nail. I could have done better myself. Would go back for a fix but honestly don't even trust them enough to do that. Disappointing.

I’ve never written a bad review before but I was so disappointed with my experience. This is only my third pedicure and since my last one at another salon was so amazing I decided to schedule another with a friend who wanted to try Q Nails. It was a really nice atmosphere and everyone was extremely friendly but I could tell they had overbooked themselves. I waited 30 minutes in the pedicure chair - this wasn’t a problem and they were very nice and apologetic - but my pedicure was very rushed so my tech could move on to her next appointment. A few times she was rushing so quickly she had to completely redo the paint on my toes. After putting me under the dryer she came and sloppily applied my top coat. I was also under the wrong light for a gel polish. The photo I attached was a few days after my appointment. I’m really not too picky or high maintenance but I could’ve done a much better job myself at home.

Got my nails done about 2 weeks ago..just took off Nails a couple days ago. I woke up this morning with my left ring finger completely swollen, red, and very hot. I just checked it out and there was blood and pus oozing from it. This isn't the first time this has happened to me here. Will definitely not be going back.

i haven't gotten my nails done in 2 years until last week. i have nail damage of about 4 or 5 acrylic sets just in one SERVICE they filed my nail down to its bed and i found out after one popped off and then the nail did as well i am bleeding through bandaids. worst customer service i was switched 2 times from workers i kept quite. not even days later they are lifting and i now have to get them redone, I was refused a refund as i was told i could possibly be scamming. Not worth coming here as they do not know what they are doing,

Wonderful. The girls were having a good time, therefore there was a positive attitude afloat! And it was magical....so nice to see friendly smiling happy faces!!! And good job on my custom nails too!!!

God bless America ????????????❤

Did not push cuticles back. Technician rushed while applying nail polish and missed a few areas- chipped on one nail after 2 days

I love how nice this nail salon is on the inside and how nice the employees are. Even when they are completely booked they still always make time to at least get my daughter in on a walk in to do a gel nail polish which is greatly appreciated.