Rafina

+44 118 958 1941

45 West St, Reading RG1 1TZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rafina

Rafina Place is a restaurant with both strengths and weaknesses, as highlighted in the comments provided. These comments provide a range of experiences and opinions from different customers, allowing for a comprehensive analysis of the establishment.

One of the strengths highlighted in the comments is the re-opening of the coffee lounge after a week's hiatus. This shows that the management of Rafina Place is responsive to customer needs and ensures that any required maintenance or updates are promptly addressed. Additionally, the staff being friendly and happy to assist older patrons is another strength, as it creates a welcoming and inclusive atmosphere for all customers. This demonstrates that the staff at Rafina Place prioritize customer service and strive to make each person's visit enjoyable.

In terms of the menu options and quality of coffee, Rafina Place receives positive feedback. The menu is described as comprehensive with plenty of options, satisfying a wide range of dietary preferences and restrictions. The coffee is also praised as being particularly good. This indicates that Rafina Place puts effort into maintaining a high standard of food and beverages, ensuring customer satisfaction in these aspects.

Despite these strengths, there are also weaknesses mentioned in the comments. One of the main weaknesses highlighted is the high prices of the food. This is attributed to the current economic situation, suggesting that Rafina Place has not adjusted their pricing to accommodate for the financial constraints that customers may be facing. This could deter some potential customers, especially those who are more budget-conscious.

Another weakness mentioned is the worn interior of the restaurant. While this may be familiar to regular patrons, it can give a negative impression to new customers or those expecting a more modern or aesthetically pleasing environment. This suggests that Rafina Place may benefit from investing in renovations or updates to improve the overall ambiance of the restaurant.

Furthermore, there are complaints about incorrect orders and messy food presentation. This demonstrates a lack of attention to detail by the staff, which can be frustrating for customers. The poor quality of the food mentioned in one of the comments also reflects negatively on the establishment, indicating that some customers may have had subpar dining experiences at Rafina Place.

In terms of communication, there is a complaint about trying to reach the restaurant by phone but receiving no answer. This suggests a lack of responsiveness from the staff or a potential issue with their communication systems. A prompt and efficient response to customer inquiries and concerns is crucial for maintaining customer satisfaction and loyalty.

On the other hand, there are positive comments highlighting excellent food, amazing service, and friendly staff. These positive experiences serve as a strength for Rafina Place, indicating that they are capable of providing a high-quality dining experience to their customers. The recommendation from one of the commenters also adds credibility to the establishment.

In conclusion, Rafina Place has several strengths such as responsive management, friendly staff, a comprehensive menu, and good coffee. However, there are also weaknesses including high prices, a worn interior, issues with order accuracy and food presentation, and difficulties with communication. By addressing these weaknesses, Rafina Place can further enhance the overall dining experience and attract more satisfied customers.

Best TL Reviews

I was please to see the coffee lounge re-opened after a week’s hiatus.

The staff we friendly and happy to assist some of the older patrons as they left.

The food was a bit pricey but simply reflects the current economic situation and the menu was comprehensive with plenty of options, the coffee was particular good.

The interior is a bit worn but familiar to its regular patrons.

Sending out wrong orders, ordered a veggie option and sent out bacon, and sent the food in a messy state, poor quality of food seems like the staff at Rafina do not care about customers. Tried calling but no answer

Amazing service and food. Staff were so friendly and prompt. Food was amazing and reasonably priced.

Excellent food

& Amazing Service. Would definitely recommend! Best afternoon tea I've ever had. The food was delicious, the staff were attentive and the restaurant was beautiful and tastefully decorated. I Will certainly return.

Went today. Haven't been in for a couple of years. I ordered a large coffee, when drink arrived, cup/ mug was dirty, it had dust on handle and black marks. The coffee was so weak, that it was like hot milk! Very expensive food as well. Shame as it was always a good place.

We hadn't been to Reading for years. It was nice to see that this restaurant was still there. As we remembered food was great, staff friendly

Been here lots of times enjoyed the food over the years

Excellent food,fantastic freindly staff,a great place to eat..