Rainbow Chinese Restaurant and Takeaway

+44 28 7126 4286

33a Foyle St, Londonderry BT48 6AL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Rainbow Chinese Restaurant and Takeaway

Rainbow Chinese Restaurant and Takeaway place receives mostly positive comments, indicating several strengths. These strengths include friendly staff, fantastic service, delicious food, fast and efficient delivery, reasonable prices, and excellent quality. However, there is also one negative review which highlights weaknesses such as poor customer service, a rude manager, and issues with resolving complaints.

Beginning with the strengths, one recurring theme in the comments is the friendliness of the staff and the fantastic service provided. This is a significant strength for Rainbow Chinese Restaurant, as it creates a welcoming and enjoyable dining experience for customers. Additionally, the delicious food is highly recommended by multiple customers, indicating a consistent quality that the restaurant maintains.

Another strength is the fast and efficient delivery service. Customers appreciate the reasonable prices and the quickness with which their orders are delivered. This is essential for a takeaway place, as customers often opt for this service to save time and effort. The positive comments regarding the delivery service suggest that Rainbow Chinese Restaurant is successful in providing a convenient and efficient experience for its customers.

Furthermore, the affordable prices mentioned in one of the comments indicate that Rainbow Chinese Restaurant offers competitive pricing, making it an attractive option for customers. Being able to provide quality food at a reasonable price is crucial for any restaurant or takeaway place to attract and retain customers.

Additionally, the comment about the restaurant adding a little freebie to the order shows that Rainbow Chinese Restaurant values its customers and is willing to go the extra mile to make their experience enjoyable. This kind of personalized service can create a positive impression and set the restaurant apart from its competitors.

Moving on to the weaknesses, one comment stands out as particularly negative and critical of Rainbow Chinese Restaurant. The customer mentions experiencing terrible customer service from both a manager and a delivery driver. This indicates a weakness in the restaurant's customer service training and management. Poor customer service can greatly impact a restaurant's reputation and lead to customers choosing not to return.

The comment also states that the food was horrible and the resolution offered by the restaurant was unsatisfactory. This highlights a weakness in the restaurant's food quality and problem-solving abilities. It suggests that Rainbow Chinese Restaurant may have inconsistencies in the preparation and taste of its dishes, which can be a major drawback for customers looking for a consistently good dining experience.

Furthermore, the comment mentions that the customer was unable to communicate with the owner and was passed on to a delivery driver instead. This indicates a lack of proper communication channels and a failure to address customer concerns effectively. This can lead to frustration and dissatisfaction among customers.

The negative comment also highlights the restaurant's policy of offering a 10% discount on the next order or replacing the food for free if the customer pays for the taxi to return the food. This policy may not be seen as a satisfactory resolution, as it places additional burden and inconvenience on the customer. This indicates a weakness in the restaurant's approach to customer complaints and problem resolution.

In conclusion, Rainbow Chinese Restaurant and Takeaway place has several strengths, including friendly staff, fantastic service, delicious food, fast and efficient delivery, reasonable prices, and excellent quality. However, there are some weaknesses that need to be addressed, such as poor customer service, issues with food quality, and ineffective problem resolution. By addressing these weaknesses and focusing on their strengths, Rainbow Chinese Restaurant can continue to improve its overall customer experience and build a loyal customer base.

Best TL Reviews

I've given 5stars to this lovely restaurant because it's an all rounder, the staff are really friendly and the service is fantastic ..as for the food, it is absolutely delicious .I will definitely be back ..

The last time we went. It was great. The staff were lovely. Food was delicious highly recommended

Called an hour after we had ordered and already received an on the way confirmation from a delivery driver, to force us to cancel our order because the restaurant had decided to cancel. The staff member couldn't decide if they were cancelling because it rained or that they were too busy. Incredibley rude.

Got it delivered fast and efficient reasonable prices ????

Didn’t go in. Was in a shop beside it. I usually order for their food online and their deliver is faster than the speed of light. Their food is awesome and they always add a little freebie for me. Top notch service with the customer care person and affordable too. I don’t eat bacon so it limits my kind of meals. Their king prawn fried rice is gospel.

I have never had worse customer service in my life and from a manager too. The only reason the got a star was so I could leave this review. . Food was horrible. And the resolve was even worst.. I requested to be put on to the owner as the manager has no customer service skills. And they put me on to a delivery driver who had nothing to do with the order.. Aha where is that going to get me. . I don't even think they where listening to what I was saying and then they just started making things up between them. Shocking dtuff.. Needless to say I'll not be ordering out of here again.. . Just a wee heads up if your going to order off them DON'T because if there's anything wrong with your order which which there will be There is 'nothing they can do. Well they will offer you 10%.off your next order or better still if you pay the taxi to bring the stinking food back over to them they will replace it free of charge.. Sure your just out another 10.00 on the taxi fair even after paying delivery but its all good because your going to get another batch of ROTTEN food to cover the first one.. No joke i have never heard nothing ike it folks

Ordered delivery here last Saturday by mistake. Best mistake I ever made. Amazing Singapore noodles. Hot tasty spicy but not too spicy. Chicken curry no veg arrived as ordered and delicious. It was so good I phoned them after to tell them. Well done.

This is undoubtedly the nicest Chinese restaurant in Derry-Londonderry, both the sit-in food and takeaway are excellent. Everything is always fresh and cooked exactly as it should be.