Red Double Happiness

+44 1388 661821

197 Newgate St, Bishop Auckland DL14 7EL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Red Double Happiness

Strengths of Red Double Happiness Place:

1. Fast and efficient service: Many customers commented on the fast delivery service provided by Red Double Happiness Place. They mentioned that their food always arrived within 30 minutes and the delivery drivers were friendly.

2. Good quality food: The majority of customers praised the taste and quality of the food offered by Red Double Happiness Place. They mentioned that the food was always delicious and hot, and even when they requested changes to their order, it was always delivered correctly.

3. Easy parking: Several customers mentioned that there was easy parking available outside the restaurant or in the nearby supermarket car park. This makes it convenient for customers to pick up their takeaways without any hassle.

4. Friendly and helpful staff: Some customers highlighted the friendly and helpful attitude of the staff at Red Double Happiness Place. They mentioned that the employees were accommodating and provided excellent service.

Weaknesses of Red Double Happiness Place:

1. Inconsistent curry sauce: One customer commented that the curry sauce at Red Double Happiness Place can sometimes be on the thick side. This suggests that the consistency of the sauce may vary, which could be disappointing for some customers who prefer a different texture.

2. Terrible customer service: One customer had a bad experience with the customer service at Red Double Happiness Place. They complained that when they called to complain about their meal, they were shouted at and accused of lying by the staff. This indicates a lack of professionalism and empathy towards customers.

3. Cold food upon delivery: Another customer mentioned that their food arrived cold, despite being assured that it was fresh. When they contacted the restaurant to address the issue, they felt that the staff didn't take their complaint seriously and only offered a small discount. This shows a lack of concern for customer satisfaction and attempts to rectify the situation.

4. Decreased quality under new management: One customer stated that the standard of food at Red Double Happiness Place had declined after a change in ownership. They claimed that the rice tasted like reheated slop, suggesting that the quality of ingredients or cooking techniques may have changed.

Conclusion:

Red Double Happiness Place has several strengths, including fast service, good quality food, easy parking, and friendly staff. However, there are also weaknesses such as inconsistent curry sauce, terrible customer service, cold food delivery, and a decline in quality under new management. These weaknesses could lead to customer dissatisfaction and may impact their decision to order from the restaurant again. It is important for Red Double Happiness Place to address these weaknesses and improve their overall customer experience to maintain a strong reputation in the industry.

Best TL Reviews

Beautiful everytime food always hot delivery nothing to complain about ????

Great Chinese take away, fast service and easy parking outside or across the road in supermarket car park, curry sauce can some times be a bit on the thick side. Our number one choice in the town.

Had a take away on Saturday. The worst meal I've ever had. The hole thing went in the bin.Rang to complain and the lady shouted at me and said I was telling lies. I will never get another meal from them.

Always delivered within 30min by really friendly delivery drivers. Food is always delicious and hot. Even when you ask for something to be changed (no bean sprouts etc) they always get your order right. 100% reccomended.

Friendly and helpful staff. Excellent service and excellent food. Would recommend.

The people working at this place is horrendous, ordered my food at 19:12 and as usual, delivery will be over an hour (when if u get collection, it will be ready in 10 mins) never-the-less, the food is nice and we can wait. After 1 1/2 hours, food arrived cold. When i called in regards, they said the food isnt cold it goes out fresh. I told them i didnt doubt that but the driver must have been driving around for a while and the food has simply gone cold. They offered me a 10% discount but concidoring i spend £17 (£3 of which is delivery and i live 2 villages away) is only £1.70 off. They told me that they cant do anything else and if i cant accept, then go to another shop for food. Very disrespectful and clearly dont care about the customer.

Absolutely disgusting slop rice had been previously cooked and reheated ? Took forever for delivery? Used to be excellent standard of food with previous owners wont be ordering again.

Brilliant used them for years. No problems from us. ???? ???? food exceptionally Delicious ???? deliveries ok.