Quick Facts About Regal Nails, Salon & Spa
Regal Nails, Salon & Spa has both strengths and weaknesses based on the comments provided.
One of the strengths mentioned is their great customer service. Multiple customers appreciated the kind and friendly staff who made them feel welcome. They also mentioned the dedication and individual attention provided by Tina, the owner of the salon. This indicates that the staff at Regal Nails prioritize customer satisfaction and strive to create a positive experience for each client.
Another strength mentioned is the skill and expertise of the pedicurist. Customers were satisfied with the results of their pedicures and appreciated the attention to detail. This indicates that the salon has competent staff members who are capable of providing high-quality services.
On the other hand, there are some weaknesses mentioned in the comments. One common complaint is the longevity of the nail services. Multiple customers stated that their nails were coming off within a week, which is not a desirable outcome. This suggests that the durability or quality of the nail products used at Regal Nails may be subpar compared to other salons.
Another weakness mentioned is the inconsistency in the nail designs. One customer mentioned that their nails were clumpy and not what they had requested. This indicates that there may be a lack of attention to detail or communication issues between the customers and the nail technicians.
Another weakness mentioned is the appointment scheduling system. One customer complained that their appointment was given to someone else just five minutes before they arrived. This suggests that there may be organizational or communication issues in managing appointments, leading to customer dissatisfaction.
Furthermore, there was a negative experience reported with a specific nail technician, Tina. The customer felt that Tina was unprofessional and disrespectful, and there was an issue with refunding and removing the nails. This negative encounter reflects poorly on the salon's overall professionalism and conflict resolution skills.
Despite the mentioned weaknesses, it is important to note that there were many positive reviews as well. Several loyal customers expressed their trust in Tina and appreciated her dedication to the business. Additionally, some customers praised the salon for keeping their nails beautiful for several years and regarded Regal Nails as the best place to go.
In conclusion, Regal Nails, Salon & Spa has strengths in terms of customer service, individual attention, and skill in pedicures. However, there are weaknesses in the durability of nail services, consistency in nail designs, appointment scheduling, and conflicts with certain nail technicians. It is crucial for the salon to address these weaknesses and ensure consistent and high-quality services to maintain customer satisfaction and loyalty.
Best TL Reviews
Great customer service but my nails were coming off in a week, that usually doesn't happen when I get them done else where I won't be going back there I'll go back to D&B nails
I went to get a cute nail design short length square and they completely missed the design close to none of my nails are the same shape there clumpy and all together not what I wanted I asked for a refund and for them to remove the nails but she refused to remove them and only gave me less then half of my refund and was completely unprofessional and disrespectful the whole time I’ve been there multiple times and never worked with her and I’ve been fine with my product but with her it wasn’t right at all and I had a big event coming up and I explained that I needed them off but she started complaining about her personal struggles (Tina is who did my nails) and when I told her I needed my money because I can’t just waste money on unworthy product and she told me she needed the money way more than I could imagine
They took great care of me when we drove four hours to Anderson for a wedding. My feet were in "winter boot" mode and looked hideous! Thank you to the pedicurist who took care of me that day. I really am grateful. She did a great job and was very friendly and nice to me. Thank you!
God bless you all in Christ.
We appreciate Tina's dedication to serving each customer and making them feel welcome. We are so pleased with her service and attention to detail. It's not easy to be a business owner, and it is certainly a 24/7 endeavor. She gives her business and clientele such individual attention. My husband and I have been customers for years and we will continue to trust he with our nail care needs.
Called for last minute appt. Took me right away and did a great job. Will be returning next month for another pedicure. Second time and will now be a monthly must do for me.
They are kind but they don’t listen and they tend to give your appointment to someone else 5 minutes before you show
Tina is awesome! This woman has been working 7 days a week since COVID without a break. She has given this business her all, doing whatever it takes to please the customer. When I go to her, I am patient because she is worth the wait. Thank you Tina for beautiful nails every time.
I am a avid gardner , animal lover, a busy outdoors person.
Regal has kept my hands n nails
Holiday pretty for several yrs.
Yes I've tried others but Regal is the BEST! Why go elsewhere?
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Regal Nails, Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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