Quick Facts About Rio Nails
Strengths:
1. Friendly and accommodating staff: The salon is praised several times for its friendly and nice staff members who provide excellent customer service. They are described as being nice to children and attentive to customers' needs and preferences.
2. Skillful and knowledgeable technicians: Many customers mention that the technicians are skilled and knowledgeable in their craft, particularly in nail services such as gel refills, gel polish, pedicures, and manicures. They are able to fix mistakes and provide recommendations for nail colors and designs.
3. Clean and well-maintained spa: The spa is described as clean and well-maintained, which contributes to a pleasant and relaxing experience for customers. This also suggests that the salon follows proper hygiene and sanitation practices.
4. Prompt and efficient service: Some customers mention that they did not have to wait long to receive their services. The salon is commended for having short wait times, particularly for walk-in appointments. This indicates that the staff is efficient in managing the flow of customers.
5. Variety of nail polish options: One customer highlights the salon's extensive collection of nail polish options. This shows that the salon offers a wide range of choices for customers to find their preferred colors.
Weaknesses:
1. Inconsistent opening hours: One customer mentions that the salon did not open at the advertised time, causing confusion and inconvenience. This inconsistency in opening hours may lead to frustration for customers who arrive expecting to receive services.
2. Poor communication and organization: Multiple customers mention experiencing issues with communication and organization within the salon. There are instances of staff members providing conflicting information regarding appointment times and availability of nail technicians. This indicates a lack of clear communication among staff members.
3. Delayed service and long wait times: Some customers report waiting for extended periods before receiving their services, despite making appointments. This suggests that the salon may struggle with managing the workflow, leading to delays and longer wait times for customers.
4. Subpar quality of service: One customer had a negative experience with UV gel nails, describing them as "awful." Another customer had to return to fix their nails the next day. While the salon was willing to fix the issues, this suggests that there may be inconsistencies in the quality of service provided by the technicians.
5. Lack of consistency in customer treatment: One customer expresses disappointment with the way they were treated compared to other customers. They mention that other customers were prioritized and served ahead of them, despite arriving at the salon earlier. This inconsistency in customer treatment may lead to a sense of unfairness and dissatisfaction.
In conclusion, while Rio Nails place has strengths such as friendly staff, skillful technicians, a clean spa, prompt service, and a variety of nail polish options, there are weaknesses in terms of inconsistent opening hours, poor communication and organization, delayed service, subpar quality of service, and lack of consistency in customer treatment. These areas for improvement should be addressed in order to enhance the overall customer experience at Rio Nails place.
Best TL Reviews
I've gotten my nails done here before with no problem. But the last 3 times I went they were unable to do my nails. I went at 8am (since their door says they open at 7am) a lady informed me they didn't open til 9 even tho people were in there getting feet and nails done. Told me to come back at 10. So I did, waited a half hour for them to just tell me there was no one that could do my nails. So I called later that day and made an appointment for 3 days later. I went there, waiting an hour and a half. A lady informed me that they couldn't do my nails yet, that I have to wait. 3 other customers came in and went ahead of me. It's a shame they treat their customers this way.
I brought my 6 year old granddaughter to have her nails and toes painted. They were so nice to her and her nails look great! I made an appointment for myself to get a gel refill and gel polish. Excellent service!!!
I went twice in two days! Once to have my eyebrows waxed and a second time for a pedicure. The lady that did my eyebrows listened to what I wanted and did what she needed to do to fix my at-home mistakes. The second day, I walked-in with two friends, for pedis and manis. We waited all of five minutes before we sat for our pedicures! Vicki performed my spa pedicure with foot treatment and it was fabulous! The massage was great and she even double checked about my polish....I wanted white and she confirmed if I wanted a sheer or opaque white. I also mentioned I like sparkle so she grabbed a sparkly white to see if i liked it better than what I had initially chosen...I did and I LOVED it!!!!!!can’t wait to come back!
Great service Always I always book my appointment with Lisa if you have a ingrown nail or any discomfort your nails she’s a person to see affordable prices and every kind of nail polish you could think of
Rio Nais is spectacular! I have been a loyal customer of Yen for 15 years. Joanne keeps all of her products up to date! I love the shape, strength, colors, designs, spa foot pedicure, for a truly relaxing experience!
Had uv gel done. They were awful. Went back the next day to gave them fixed. They are better, but more importantly they were very willing to fix and actually thanked me for giving them the opportunity to correct the mess.
I visited the salon yesterday. Walked in without an appointment and was accepted right away and assigned to Cindy. It had been over a year since my last manicure, and my nails and cuticles were a mess. CINDY was absolutely amazing !! She took her time with me and made sure my hands were in the best condition they could be! I got the french manicure with gel polish. She also waxed my eyebrows and did a beautiful job. The spa itself was clean and the owner and nail techs were all very nice. I would highly reccomend this salon. Cindy was the best! Thank you so much Cindy :)
Lisa Napoletano
Love them!! I always go to Lynn and I get a gel mani/pedi every 6 weeks, shes the best!!
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Rio Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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