Quick Facts About Royal China
The Royal China Place has both strengths and weaknesses, as highlighted in the comments provided. Starting with the strengths, one comment mentions the ambiance being nice and the temperature being just right. This indicates that the restaurant provides a pleasant and comfortable atmosphere for diners. Additionally, the commenter mentions that the service was outstanding, suggesting that the staff are attentive and provide excellent customer service. Another positive aspect of the restaurant is the food, which is described as absolutely superb by one commenter. This indicates that the quality of the dishes served at Royal China Place is highly regarded.
Another strength mentioned is the restaurant's accommodation of dietary restrictions. One commenter notes that they were "absolutely amazing for one of our gluten intolerance guests," indicating that the staff at Royal China Place are able to cater to specific dietary needs and provide a positive dining experience for individuals with dietary restrictions.
Moving on to the weaknesses, one common complaint mentioned by multiple commenters is the portion sizes and the sharing of plates. One commenter mentions that they went with a group of 15 for a birthday meal and were made to share a plate with guests they didn't know, resulting in extra small portions. This suggests that the restaurant may prioritize cost-cutting measures over providing ample portions to customers. Additionally, one commenter states that they ordered spring rolls as a starter, but were only provided with one spring roll each, further highlighting the issue of minimal portion sizes.
Another weakness mentioned is the reluctance of the staff to return menus when customers want to order more food. This could impact the overall dining experience as it limits the choice and flexibility for customers to try different dishes.
Another criticism is the service quality, as mentioned by several commenters. One states that the waiters were constantly ignored and were rude when they eventually spoke to them. Another commenter mentions that the waiter or restaurant manager was extremely rude and only attended to larger parties, displaying aggressive and argumentative behavior towards their table. These negative experiences with the staff suggest a lack of professionalism and poor customer service standards.
Another weakness mentioned is the issue of overpricing and a service charge. One commenter mentions that they felt ripped off with a high bill for just a few drinks, indicating that the restaurant might not offer good value for money. Another commenter expresses disappointment with the increased prices and reduced portion sizes compared to previous visits.
Additionally, one commenter mentions that their table booking was canceled without notice, which resulted in a negative start to their dining experience. The lack of consideration for the customer's reservation and the subsequent poor service reinforces the criticisms of the restaurant's overall service quality.
In conclusion, while the Royal China Place has strengths such as a nice ambiance, good service, and superb food, there are several weaknesses that need to be addressed. These include issues with portion sizes, sharing plates, poor customer service, overpricing, and a lack of consideration for reservations. Understanding these strengths and weaknesses can help potential customers make informed decisions about dining at the Royal China Place.
Best TL Reviews
All you can eat buffet, except the staff want to bring out minimal food possible and make you share plates with the whole table. I went with a group of 15 for a birthday meal, sat with guests I don’t personally know, however was made to share a plate with them, meaning extra small portions. For example, 3 of us ordered spring rolls as a starter, and were provided with 1 spring roll each. They also take menus away and are reluctant to return them if you want to order more food. Staff were mostly nice apart from one guy who really stood out as he was very hostile, and clearly trying to keep costs for the restaurant down to a minimum. Food nice but won’t be returning
I can NOT fault this restaurant at all. The ambiance was nice, temperature was just right, the service was outstanding, and the food was absolutely superb!!! Will DEFINITELY be going back. Thank you all so much for making my birthday meal a special occasion . And also I’d like to add that they were absolutely amazing for one of our gluten intolerance guests.
Went there on Friday 2 adult and 4 children when I tell you this was the worst restaurant I’ve ever been too, the food was ok but the service was terrible. We were constantly ignored by the waiters and they were very rude when they eventfully spoke to us. The toilet was horrible please avoid this place at all cost. NOT WORTH IT AT ALL.
Four of us adults went here last night and we all had a great night. Food was really nice and there were a lot of options on the menu. The staff were very friendly and I feel it was great value for money. I will definitely be going here again and I highly recommend this place.
Gave this 4 stars a few months ago but since going back recently not only have they cut down on quantity they are ripping people off with a service charge over price drinks.
Let's put this way four off my friends went there last week had only a round of diet cokes or 2 but £180 pound!!!!! You kidding me
Avoid at all cost don't get ripped off
Stay away
Went a couple of weeks ago. Used to go all the time. 5 people and drink each £235 where is this price even coming from. Very disappointed in this. Really gone down hill with sizes also.
It's been a long time since I eaten at this restaurant. But my return was not disappointing. Me and my son eat some great tasting food and the service was very good too. Yes it was a mid week visit so not busy inside. There is one option it's a one price eat as much as you like, does not include drinks or desert. The food was fresh and cooked to perfection. Would recommend.
Would have given 0 stars if it was possible! Firstly our table booking was cancelled by the restaurant without notice so the night did not start well. Management found us a table to sit but we really wished they didn’t bother!
The food itself was average at best but the main issue was the service. The waiter (restaurant manager) was extremely rude and only cared about seeing to a larger party than our table of two. On the rare occasion where he did see to our table, he was very aggressive and argumentative. We took our issues up with the manager after our meal and he couldn’t care less and wasn’t bothered if we returned again.
Stay well away from the restaurant. Much better restaurants in the locals area and also more affordable. Expect much more for £22.90 per head! Also charging £1.30 for a glass of tap water is a massive insult!
Royal China Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
Offerings
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All you can eat
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 04:30 AM - 10:00 PM |
| Wednesday | 04:30 AM - 10:00 PM |
| Thursday | 04:30 AM - 10:00 PM |
| Friday | 04:30 AM - 10:00 PM |
| Saturday | 04:30 AM - 10:00 PM |
| Sunday | 04:30 AM - 10:00 PM |
How to go there
Location
Places