Quick Facts About Serenity Nail & Spa
Strengths:
1. Accommodating appointments and walk-ins: The salon is praised for its ability to accommodate both appointments and walk-ins, making it convenient for customers to visit without prior planning.
2. Unique and clean décor: The salon has a unique Pacific Northwest theme in its décor, with references to ferries, lighthouses, and the Seattle Seahawks. Customers appreciate the clean and welcoming atmosphere.
3. Customer-focused staff: The staff, including the owner Tom, are described as hard workers who prioritize customer satisfaction. They are friendly and attentive, creating a positive experience for customers.
4. High-quality services: The quality of the salon's services, particularly Dip Nail manicures and pedicures, are commended. Customers report that the Dip Nail manicures last for more than 4 weeks, even under tough conditions like typing, cleaning, and handling animals.
5. Reasonable prices: The services at Serenity Nail & Spa are well-priced and offer good value for money. Customers appreciate the affordable rates compared to other salons in the area.
6. Loyalty program: The salon offers punch cards that accumulate towards a free manicure, creating an incentive for customers to return.
Weaknesses:
1. Inconsistent customer service: One customer expresses extreme disappointment with the customer service, specifically mentioning the owner rushing through services and not delivering a satisfactory result. This suggests a lack of consistency in the customer service experience.
2. Issues with communication: Some customers mention a lack of clear communication between staff members, resulting in misunderstandings or unfulfilled service requests. This could indicate a weakness in the salon's training or management.
3. Unpleasant owner: One customer mentions that the owner of the salon is unpleasant and rushes services. This negative perception of the owner's behavior could potentially impact the overall experience for customers.
4. Problems with nail quality and design: Several customers express dissatisfaction with the quality of their nails and nail art. Complaints include nails being different shades, not fully painted, crooked, or not matching the requested design. These issues indicate a lack of attention to detail and skill in nail application.
5. Appointment cancellations and poor customer service: A customer mentions that the salon cancels appointments after they are already booked and lacks customer service. This suggests that the salon may have organizational issues and a lack of focus on customer satisfaction.
6. Missing services and lack of apology: A customer complains about not receiving a hot stone massage during a pedicure, despite asking for it. The manager and staff do not apologize for the mistake but instead try to shift the blame onto the customer. This indicates poor customer service and an unwillingness to take responsibility for mistakes.
In conclusion, while Serenity Nail & Spa has strengths such as accommodating appointments, unique décor, customer-focused staff, high-quality services, reasonable prices, and a loyalty program, there are notable weaknesses in inconsistent customer service, issues with communication, an unpleasant owner, problems with nail quality and design, appointment cancellations, and poor customer service. Addressing these weaknesses could significantly improve the overall experience at the salon.
Best TL Reviews
Extremely disappointed! I thought for not being a very busy salon they would try to make their customers happy. Well now I know why they aren’t busy… horrible customer service, especially the owner! He rushes through your service and doesn’t do a good job… not worth the price! My nails are two different shades, partly not painted, and half of them are crooked.
I am very happy I discovered this nail salon/spa. They are always able to accommodate appointments and walk-ins. The décor is unique, clean, and welcoming with a Pacific Northwest theme (ferries, lighthouses, Seahawks).
Tom and his staff are hard workers and are very customer-focused, but you never feel rushed. Tom, himself does an excellent job with Dip Nail manicures. It lasts for more than 4 weeks, and I am very tough on my nails with typing, cleaning, and handling animals. The pedicures are very comprehensive and relaxing and include scrubs and stones. The services here are well-priced and of a higher quality than anywhere in King or Snohomish Counties and I have been to many salons in the last 10 years. I do not understand the negative reviews and I am a very discerning consumer. One goes to the nail salon to get a service, not to socialize. Of course, staff should be polite and friendly, and they are ...but they are not mind readers. Customers need to communicate clearly what they want and to tell staff if they have a problem, not expect them to just know and then, if dissatisfied, complain on social media. Again, they are nail/spa specialists, not cruise directors.
My daughter got a pedicure and I got Shellac mani. Both were great experiences and the colors lasted very very well. No peeling or chipping whatsoever on my mani despite extensive yard work and being hard on my nails as a nurse. Great prices and punch cards toward a free mani to boot. We will definately be back!
Everyone is very kind but the owner is unpleasant and will rush your service. He wants you in and out. Had amazing service from Rosie but she has left and now I can't recommend.
Not happy with the quality of my nails, had nail art done and the design was nothing like I wanted. I kept being told it would look good, it will be fine, but it wasn't. Then, less than 2 days later I have an ENTIRE ACRYLIC "pop" off, and simply ask for them to help me re-adhere the nail since, the overpriced full set didn't even hold up 2 days to get to my event over the weekend, and they try to charge me for a full fill!! BS, I went to my regular gal, had her remove, re do to my actual request, and I love my set from another place! I will never go back here!
Poor service . They cancel Appts once you are already booked & wait 30 min & then say they can’t see you . No customer service whatsoever. Avoid this place . Staff is unfriendly & uninterested,
I had a pedicure done, the main reason I came- was a hot stone massage. Wasn’t performed, when I ask manager, and he ask the girl who did my pedicure, she - looking at me said that she did it! Never happened to me anywhere and I used to like Serenity nails. No apology but still were trying to tell that I forgot, unbelievable!!!!
I just left. The quality of pedicure was very bad this time as well.
Very disappointed. Wasted of my time and money.
I love this place! I have been coming here for 5 years now. They do an amazing hot stone massage with your basic pedicure. I have never had a bad experience here. The staff is very friendly and they are good at remembering you when your a regular. We make it our ritual to come every mothers day for a pedicure and they never disappoint!
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Serenity Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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