Silver Dragon

+44 1752 403389

255 Dean Cross Rd, Plymstock, Plymouth PL9 7AZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Silver Dragon

Silver Dragon Chinese takeaway has its strengths and weaknesses based on the comments provided. The key strengths include its hot and tasty food, good selection, delivery service, cleanliness, and the option for card or cash payments. On the other hand, the weaknesses include poor customer service, missing items from orders, questionable food quality, and rude staff members.

Starting with the strengths, several comments highlight the positive aspects of Silver Dragon. One customer mentions that the food is hot, tasty, and that there is a good selection to choose from. This suggests that the flavors and quality of the food are generally satisfactory. Another strength is the availability of a delivery service, which makes it convenient for customers who prefer to have their food delivered to their doorstep. Additionally, it is noted that the establishment seems clean and well organized, which is important for maintaining hygiene standards. Lastly, the option to pay with both card and cash provides flexibility and convenience for customers.

However, the weaknesses are more prominent based on the comments. Multiple customers express their disappointment with the service provided by Silver Dragon. They mention instances where items were missing from their orders, and when they contacted the establishment to notify them, they were met with unsatisfactory solutions. In one case, the customer was informed that they would need to drive back to collect the missing dishes or wait 45 minutes for the driver to return, resulting in their food going cold. This indicates a lack of attention to detail and poor problem-solving skills.

The quality of the food is also heavily criticized in the comments. Customers describe the noodles as tasteless, thin, and stringy, while the chicken chow mein was described as bland and dry. One customer even likened the chicken to boiled chicken and mentioned that the food ended up in the bin. These comments suggest that the food lacks flavor, texture, and overall quality. This consistent negative feedback about the food quality is a significant weakness for Silver Dragon.

Another weakness highlighted in the comments is the poor customer service. One customer mentions that the person taking their order over the phone was rude and ignorant, even complaining about their order to a colleague while still on the phone. This displays unprofessional behavior and a lack of respect towards customers. Additionally, the customer requested receipts to be included but they were not provided, indicating a lack of attention to customer needs.

In summary, the strengths of Silver Dragon Chinese takeaway include hot and tasty food, a good selection, delivery service, cleanliness, and the option for card or cash payments. However, the weaknesses outweigh the strengths as customers complain about poor customer service, missing items from orders, questionable food quality, and rude staff members. It is evident from the comments that Silver Dragon needs to address these weaknesses in order to improve customer satisfaction and establish a positive reputation.

Best TL Reviews

Totally disappointed! We use to leave in Plymstock 20 years ago and this was the best place. Returning all these years later and was staying in Stoke and drove 15 minutes specifically for Silver Dragon. We arrived back at our digs and it took them 15 minutes to contact me to let me know they had forgotten to put in half our order. Manager/driver refused to deliver them to us as it was their mistake. We ended up with a refund for half of the order leaving us with only the rice. Kings Chinese in Stoke saved the day and made us some chicken balls to go with our rice. We should have saved ourselves the trip. Poor service ????

Go elsewhere. We ordered by phone and drove about 10 minutes to collect our order. When we got home and dished it out, some of our order was missing. Called back up to let them know to be told I'd have to drive back to collect the missing dishes or I'd have to wait 45 minutes until the driver got back. Either way our food went cold. Poor service, won't be returning.

Worst Chinese takeaway I've ever gone to. Would not recommend. Layer of unknown slime on top, looked like boiled chicken, noodles were vile. Would not even feed to a dog. Ended up in the bin where it belongs. Won't be returning and would encourage people to go elsewhere for a normal Chinese.

Hot, tasty food. Good selection. Great they do delivery, although today I picked up. Seems clean and well organised. Card or cash payments. Would recommend.

Worst Chinese I've ever had. Should've been chicken chow mein, but was nothing like any I've ever had before. Was more like pale slimy boiled chicken and veg with dry noodles. It ended up in the bin as was vile. Don't recommend at all & definitely won't be using again.

Well our chinese takeaway tonight was very good. Food was hot, tasty and friendly service. I dont understand the really bad reviews as i am very fussy and always enjoy my food from here.

Food was tasteless horrible thin stringy noodles chow mein was bland and the chicken in it was dry will not go there again

Phoned this evening to order 3 separate orders for the same delivery address due to how we needed to pay for it! From the off the guy on the phone was rude and ignorant and even went as far as moaning about our order to a colleague while still on the phone! Very unprofessional, asked for receipts to be included to due to needing to process them and they weren’t provided! £120 worth of food so not as if they weren’t getting anything out of us ordering three separate orders. will not be ordering from silver dragon again! Customer service absolutely awful other then the delivery driver who we cannot fault at all the best part about the order was how polite the driver was compared to other staff.