Snow Nail & Spa

+1 517-546-8382

1269 Lawson Dr, Howell, MI 48843 United States of America

Open Today: -

Quick Facts About Snow Nail & Spa

Snow Nail & Spa has received a mix of positive and negative comments from customers. In order to evaluate its strengths and weaknesses, we will analyze these comments and provide an overall assessment.

Strengths:

1. Quality Service: Many customers praise the skill and professionalism of the staff members at Snow Nail & Spa. They mention that their nails always turn out amazing and the designs are creative. This indicates that the salon has talented nail technicians who can meet customers' expectations.

2. Friendly Atmosphere: Multiple customers mention that the staff at Snow Nail & Spa are nice and create a pleasant environment. This positive atmosphere contributes to the overall experience of the customers and makes them feel comfortable during their appointments.

3. Customer Loyalty: One customer mentioned that they have been going to Snow Nail & Spa for several years without any problems. This indicates that the salon has managed to build a loyal customer base, which can be seen as a testament to the quality of their services.

4. Cleanliness and Attention to Detail: Several comments highlight the cleanliness of the salon and the meticulousness of the staff. The fact that the owner, Amy, is described as always cleaning when she doesn't have a client suggests that the salon prioritizes hygiene, which is crucial in a spa environment.

Weaknesses:

1. Inconsistent Customer Service: While the majority of customers appreciate the friendly and professional staff, there are also a few negative comments regarding rude and unpleasant employees. This inconsistency in customer service may lead to a lack of trust and uncertainty for potential customers.

2. Lack of Management and Accountability: A dissatisfied customer mentioned that they tried to speak to a higher-up or manager about their poor experience but were informed that there was no manager. This indicates a lack of clear hierarchy and accountability within the salon, which can make it difficult to resolve customer complaints effectively.

3. Rude and Rushed Service: Some customers reported encountering rude and rushed service, with one individual even mentioning being yelled at by the nail technician. This type of behavior can negatively impact the customer experience and deter potential customers from visiting the salon.

4. Inconsistency in Nail Technicians: Although there are positive comments about specific technicians, there is no consistency in the comments regarding who does the nails. While some customers were satisfied with their experience, others had negative encounters with different technicians, suggesting that the quality may vary depending on the individual performing the service.

In summary, Snow Nail & Spa has several strengths, including delivering high-quality service, creating a friendly atmosphere, maintaining cleanliness, and fostering customer loyalty. However, the salon also has weaknesses, such as inconsistent customer service, a lack of management and accountability, and reports of rude and rushed service. Addressing these weaknesses and ensuring consistent, excellent customer experiences would be crucial for the long-term success of the business.

Best TL Reviews

I absolutely love coming here. My daughter and I make appointments to go together. Kylie does her nails and Adam does mine. Our nails are always amazing and we have so much fun chatting that time just slips away. Amy, the owner, does our eyebrows and is always nice. Amy is always cleaning when she doesn’t have a client and is meticulous. I’ve read all the reviews saying these people are rude. I’ve found that if you’re kind to people and make reasonable requests, people are kind to you in return.

Took my daughter and her friend here and the service was quite good. The people are nice and the girls were happy with their nails. I don’t know why there are so many low reviews of this business, and I wonder if they meant to rate this entire industry with 1 star, or just this one establishment?

The lady that did my nails was so rude! Throwing my hands around, yelling at me for not picking a color for a French tip when I was unaware I had to, and filing my nails so rough I was wincing. In the end, they looked awful and the almond shape I asked for was turned into stiletto somehow. When I called after asking to speak to a higher up they told me there was no manager and they couldn’t do anything to help me and I should be less sensitive. I’ve never complained about nails before now. Awful experience.

Always do an amazing job! Kylie comes up with the best design/looks

Second time coming to this place and they impressed me both times! The guy did my nails both times and he is good and gentle takes his time and is very thorough! I will continue to use this place! Highly recommend.

Worst experience getting my nails done. She was rushed and continuously hit my fingers with the little drill thing. OUCH. She was also rude and not personable at all.

I’ve been going there for several years and they are very nice. The family goes never had a problem, but I’ve seen quite a few rude customers who think they’re entitled.

Everyone working in this salon is wonderful. Always so nice and always do a great job!