Sound of Music Karaoke Restaurant

+1 678-691-2078

3525 Mall Blvd NW, Duluth, GA 30096 United States of America

Open Today: -

Quick Facts About Sound of Music Karaoke Restaurant

Sound of Music Karaoke Restaurant has received mixed reviews, with both strengths and weaknesses highlighted by customers. In order to provide a comprehensive analysis, it is necessary to delve into the strengths and weaknesses of the establishment.

One of the main strengths of Sound of Music Karaoke Restaurant is its affordability. Many customers appreciate the fact that it offers a fun time at a relatively low cost. This makes it an attractive option for those looking for an affordable night out with friends. Additionally, the availability of popular English songs, as well as songs in different languages, is seen as a positive aspect, allowing for a diverse range of music choices.

The provision of private rooms for karaoke is another strength of the establishment. Customers enjoy the privacy and intimacy that these rooms offer, allowing them to have a personalized karaoke experience with their friends. This aspect is particularly appreciated by individuals who may be shy or uncomfortable singing in front of strangers.

However, Sound of Music Karaoke Restaurant also has several weaknesses that need to be addressed. Several customers have raised concerns about the rudeness of the staff, particularly towards non-Korean customers. This not only creates a negative atmosphere but also alienates potential customers who do not belong to the Korean community. Customer service is a vital component of any successful business, and instances of rudeness can significantly impact the reputation of the establishment.

The outdated aesthetic and technology of the venue is another major weakness that customers have highlighted. The old and dirty interior, stained couches, and sticky tables create an unpleasant environment, which can deter customers from returning. Additionally, the fact that smoking is allowed in all rooms can be a major drawback for non-smokers who find the smell overwhelming and unpleasant. This could potentially limit the customer base to only those who are comfortable with smoking.

Several customers have also complained about the poor service at Sound of Music Karaoke Restaurant. Issues such as incorrect food orders and failure to deliver beverages as promised can lead to customer frustration and dissatisfaction. The incident where the wait staff deducted charges for undelivered pitchers of beer is a clear indication of poor service quality.

Furthermore, negative experiences with the management team have been reported by customers. Instances of the front desk refusing entry to customers despite the posted open hours and the encounter with a rude employee who turned down a reservation due to personal preferences are concerning. These incidents reflect poorly on the management team and can contribute to the negative perception of the establishment.

In conclusion, while Sound of Music Karaoke Restaurant has some strengths such as affordability and private karaoke rooms, it faces several significant weaknesses. These weaknesses include poor customer service, a dilapidated and unclean environment, and an unfriendly atmosphere towards non-Korean customers. Addressing these weaknesses by improving customer service, renovating and cleaning the venue, and fostering a more inclusive and welcoming atmosphere would significantly enhance the reputation and success of the establishment.

Best TL Reviews

If you don't do Karaoke anymore then CHANGE THE NAME OF YOUR BUSINESS SO THE WORD KARAOKE IS NOT IN IT

There are better karaoke places than this. Read the recent reviews. They are rude to people that aren't Korean.

Came in at 9:30pm, sign said they were open till 2am. A man turned me and my two sisters away as soon as we walked in, before we opened our mouths saying they don't do karaoke anymore..... Very weird

Dont come here!!! They will force you to tip them! Literally!! Services are horrible. Place is dirty and old. If you dont believe it. Come & try..

The guy at the front working on 11/27 was extremely rude. Said he couldn’t take anymore people because he wanted to be out by 130 even though they close at 2. I clearly called to make a reservation and he stated we close at 2am and our party of 8 people couldn’t be seated because he wanted to leave early. Good to know he turned down money to leave early. When asked for his name he said it didn’t matter. Good to know he lost money for the business and I definitely won’t be recommending anyone here!

I've been here with friends 3 times now. Honestly, this place is really old and outdated, both in terms of aesthetic and technology. Plus they allow smoking in all rooms so for nonsmokers - it smells trashy but even worse, some rooms are really dirty inside. There were stains on the couches in both rooms that we occupied and our tables were sticky from poor cleaning. The wait staff kept getting our food orders wrong and they never brought us our last 2 pitchers of beer, so they just deducted it from our bill later. The guy at the register on Friday kept hitting on other guys at the checkout and made it really awkward for customers to close their tab. He took too long with each transaction and really brought this rating down to a 1. Head over to Luxor Karaoke off Pleasant Hill in Duluth instead, or check out Echo Karaoke in Suwanee. The staff is both friendly and professional at both those locations (they speak Korean AND English). Plus both those establishments are up-to-date, provide a better music selection, is well kept and clean. There is a reason why Sound of Music is always dead on Fridays and Saturdays.

I came here for my sisters birthday and we had a blast! The time flies by and by the end ofnit, I was up a and dancing so much that I'm sure I got in a great cardio workout! lol I definitely recommend this for a fun group outing!

Very fun place to go with friends, they give you your own room and privacy, they have plenty of popular English songs as well as Korean and some other languages. And pretty cheap for a fun time!