Quick Facts About Queen Nails & Spa
Queen Nails & Spa has received a range of comments from customers, highlighting both strengths and weaknesses of the establishment. It is important to note that these comments reflect the experiences of individual customers and may not apply to every visit to Queen Nails & Spa.
Starting with the strengths, one of the most prominent positive aspects of Queen Nails & Spa is the skill and professionalism of the nail technician Amy. Multiple customers mentioned her expertise in shaping nails, quick service, and ability to understand and fulfill their requests. Many customers expressed satisfaction with the final results and expressed their intention to become loyal customers due to Amy's great work. Additionally, some customers praised the overall service and expressed happiness with their nails, making positive recommendations to others.
Another strength mentioned in the comments is the willingness of the staff, particularly Amy, to rectify any issues. One customer initially had a negative experience but was impressed when they returned the next day and received a fix for their nails. The willingness to listen to customer feedback and make improvements is a positive attribute of any service-based business.
However, Queen Nails & Spa also has weaknesses that have been highlighted by customers. One recurring issue mentioned by multiple customers is the poor communication and demeanor of some of the staff. One customer reported experiencing rudeness, unprofessional behavior, and refusal to fulfill their requests. Another customer mentioned encountering a man, possibly the owner, who was rude and unhelpful. Poor communication and unfriendly service can significantly impact the overall experience of customers.
In addition to poor communication, there have been complaints about the quality of the service provided. One customer mentioned that their nails were badly shaped and not done as requested. Another customer highlighted the use of a polish tool that scratched their skin, resulting in a wound. These experiences suggest a lack of attention to detail and potential safety concerns during the service.
Furthermore, some customers reported being overcharged for the service they received. One customer mentioned being charged extra compared to other salons without experiencing a commensurate increase in quality. Overcharging customers can negatively affect their perception of the establishment and may lead to dissatisfaction.
Another significant weakness mentioned by customers is the lack of proper hygiene and cleanliness. One customer observed the technician dropping tools used on the floor and continuing to work with them, which raises concerns about sanitation practices. Additionally, there were reports of swollen fingers, pain, and infected nails experienced by two customers after their visits, suggesting potential hygiene issues that could have contributed to the infections.
Lastly, there were multiple complaints about the availability and reliability of appointments. Some customers mentioned making appointments only to find out that the requested nail technician, Amy, was not present. This led to inconvenience and wasted time for the customers, especially those who had traveled a significant distance.
In conclusion, the strengths of Queen Nails & Spa include the skill and professionalism of nail technician Amy, willingness to rectify issues, and positive experiences of certain customers. However, weaknesses such as poor communication, subpar service quality, overcharging, lack of cleanliness, and appointment availability issues have also been highlighted. These weaknesses can significantly impact the overall customer experience and should be addressed by the establishment to enhance customer satisfaction and attract more loyal customers.
Best TL Reviews
Came in for a fill in. The lady linh was very rude and unprofessional. All my nails are badly shape and she refuse to do what i asked for. After telling her i didn’t like my nails she proceeded to ask me why and still ignore doing what i asked her to do. Not only that she drop the brush she was using on the floor picked it up and continue to work on my head after that she drop the buffer cube on the floor picked that up and continue to work like it never happened. I went in with nice nails left with the same thing i had but extremely worst. Never again!!!!
UPDATED!!! To retract my previous review I went back the next day told them how unsatisfied I was Not only did Amy understand she also fixed my nails. I absolutely love my nails now. She definitely just got a loyal customer!!!
The guy in this store really did a poor job and service(probably he’s the owner). No proper communication at all. He’s even use the polish tool scratch on my skin and made a wound on it. The he trim the shape of nails after the dipping layers and finishing done( are you kidding me?? ) No surprise my nail chipped that easy. Poor service ever.
This was my first time coming in but definitely not my last! Amy killed it, these are so gorgeous. Her shaping is to die for and she’s pretty quick. Most people think if you can do it quick then you’re just rushing through but trust me she has skill. It cost about $10 more than other salons I’ve been to but honestly those other salons didn’t make me as happy as Queen nails did so the extra $10 is worth it.
I took my daughter here to get her nails done for homecoming at the last minute. Amy did her nails and did such a good job and did exactly what my daughter wanted. I knew that I wanted to come and get my nails done by her. I'm glad I did because Amy did exactly what I wanted and I was very happy with them. I will definitely be going back. Thank you Amy
My mother and I want to go get a gel manicure and pedicure we both were rushed and our nails were not painted all the way through we also both experienced swelling there is swollen fingers and and pain which led them to be infected and dripping with purse with plus within 3 days After our visit. It was overcharged and on top of that I do tip out of frbut of gratitude although the experience was not very pleasant but now we are very upset we ended up with infected fingers. I should be given a refund!
I LOVE Amiee, but the man there is SO Rude! Twice I have called to make appointments, driven the nearly 1 hour just to find out Aimee wasn't there. The last tme I went in to fix my pedi since the gel pedi I had received only 1 week prior had already begun peeling. The man refused to fix it or even repolish and sent me away, telling me to come back the next day... Again, I love an hour away. If it wasn't for Aimee I would never go back again. That man has no business working with people.
This place is amazing! Amy is amazing and great at what she does. Never left unhappy
Absolutely not. I’ve gone there for nails a couple times, they charge way too much for poor quality. I go in to take my acrylics off and instead of letting them soak the guy clipped them and ripped them off with a fake nail then continues by cutting it too short and breaking my nail bed.
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Queen Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
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