Quick Facts About Spa Nails
Spa Nails, also known as LV Nails, has a number of strengths and weaknesses based on the provided comments.
Starting with the strengths, one aspect that stands out is the cleanliness and appearance of the salon. Several comments mention that the nail salon looks new, clean, and well-maintained. This creates a positive ambiance for customers and contributes to a pleasant experience. The organized wall of nail polish and comfortable massage chairs also add to the overall appeal of the salon.
Another strength mentioned by multiple customers is the skill and attention to detail of at least one nail technician named Q. Customers commend Q for their thorough cuticle cleaning, gentle treatment, and overall high-quality manicure and pedicure services. These positive experiences suggest that there are capable nail technicians at Spa Nails who can provide excellent nail services.
Furthermore, the front desk staff is praised for their friendliness and helpfulness. This positive customer service experience can enhance the overall impression of the salon and create a welcoming atmosphere for clients.
On the other hand, there are several weaknesses that should be addressed by Spa Nails. One recurring issue is the inconsistency in service quality. While some customers had positive experiences with skilled technicians like Q, others reported receiving subpar or even rude service. Negative experiences mentioned that technicians were rough, did not provide proper care or attention, and lacked professionalism. This inconsistency in service quality can be a significant weakness for Spa Nails, as customers expect consistent and satisfactory experiences each time they visit.
Another weakness highlighted by one customer is the lack of attention to detail during a manicure. The customer reported uneven cuticles, suggesting a lack of precision and skill during that particular service. Inconsistency in service quality and attention to detail can lead to dissatisfied customers and negative word-of-mouth, potentially driving customers to seek out other nail salons.
A lack of customer satisfaction is also evident in the comment from a long-time customer who mentioned disappointment with recent service experiences. This indicates a decline in the quality of service since the new owners took over after the COVID-19 pandemic. Losing a long-time customer due to poor service is a significant weakness for any business, and it highlights the need for improvements at Spa Nails.
Additionally, one customer complained about the durability of their nails after visiting Spa Nails, stating that their nails broke easily. This suggests that there may be issues with the quality of the products used or the techniques employed during the nail services. The fact that this particular comment warns against going to Spa Nails indicates potential concerns with the overall quality and durability of the nail treatments provided.
In conclusion, Spa Nails, also known as LV Nails, has several strengths and weaknesses based on the provided comments. The strengths include a clean and appealing salon environment, skilled technicians like Q who provide thorough and high-quality nail services, and friendly front desk staff. However, weaknesses such as inconsistent service quality, lack of attention to detail, decline in customer satisfaction, and concerns about nail durability indicate areas for improvement. By addressing these weaknesses, Spa Nails can enhance its reputation and ensure consistent customer satisfaction.
Best TL Reviews
I just flew in from Seattle and I had nail dip done from another place near my hometown, I ripped them off and really needed a good manicure and pedicure. I'm staying in the heart of Reno downtown and needed to find a place close by and discovered LV Nails/Spa Nails on Google maps, I really liked the photos of the nail work done so decided to walk here. (Beautiful day btw Feb 2022)
I called ahead to make sure they could fit me in and they took my name down and I headed over there. Super easy to find, lots of parking spots in the lot.
I was greeted kindly upon entering. I wrote down my name and they had me sit in the chair to soak my feet. Q began the service for my pedi first and finished after with my manicure. I chose the colors I wanted from their little book/color panels.
The massage chairs and equipment/store furniture was in great and clean/very new looking condition. Honestly way better than nail salons in Seattle so I really liked the way it felt coming in.
Their wall of nail polish was nicely organized, ambience is bright, clean and comfortable.
Q began my pedicure, she removed my gel polish and grinded down my nails, she actually did a REALLY great job. The prior pedi's I get they don't file/buff away the dried nail surface and Q did it for me and I was extremely happy with how nice my toes looked naked!
My manicure was great as well, Q was detailed d thorough with the cuticle cleaning and did a brief massage for each hand. It was nice and I felt relaxed. I had some remnants of nail dip from my previous service but she grinded them down and really smoothed out my nails. I was also very happy with the manicure.
Honestly this was the best mani and pedi that I have had in a long time, she never dug too deep and she cleaned my cuticles fingers and toes very thoroughly. I will definitely be back and I highly recommend them. They were very sweet and really felt like they cared to make sure my nails were getting the makeover they deserve! Thanks Q, love the mani+pedi!
Was thrown off by having a cold mani soak, 2 seconds and hands were pulled from the water. Pricing is good for a gel manicure.
The front lady is super friendly. The reason I came here was because of her.
I came here because I am from Cali and need to have a pedicure done and my nails while on vacation. The guy was very rude because my nail was hurting and wouldn't come off which is why I came to have my nails done in the first place. I got my pedicure done and sat with my nails half off for a good 30 mins. A woman walked in and they took her to the chair to get her nails done immediately. All around not a good experience at all and would not recommend. Terrible customer service
The last few times I've been here the service has been atrocious! I didn't even get lotion on my feet after the pedicure. Very disappointing. Sorry guys you lost a long time customer .
I have bee coming here for 4 years. The new owners taken over right after Covid. They have been absolutely fantastic. The quality of work is amazing, they’re so friendly, sweet, professional. Sometimes I can’t make appointments I just have to walk in and they make it work for me and them even if I can’t make it in for a month. my nails are beat up and broken, they make them thicker for me since I’m so rough on them. I appreciate them for the service and their time. Give them a try I promise you won’t be disappointed!
Not pleased. Never actually had to stop service so I could leave a salon due to the nail tech's rudeness before yesterday. $20 And as you can see from the picture this is exactly how my nails left the salon. I regret paying her. Hopefully their future clients will get better results and treatment than me.
Place sucks. Nails break very easy! Don't go there. U will regret it!
I’ve been here a couple of times for pedicures and they were OK but nothing special. This time I got a mani-pedi and the mani was horrible so uneven at the cuticle. I’ve had better manicures at the beauty school. I’m looking elsewhere next time.
Place Pictures
Spa Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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