Star Nails

+1 843-662-5445

500 Pamplico Hwy Unit-H, Florence, SC 29505 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the establishment. Analyzing these comments, we can identify several key aspects of Star Nails' performance.

Starting with the strengths, it is clear that many customers have had positive experiences at Star Nails. Comments such as "I really loved the work that they did on my nails" and "Always had a great experience with them!" indicate that the salon has skilled nail technicians who provide quality work. This suggests that the employees at Star Nails are highly trained and experienced, which is an important strength for any nail salon.

Additionally, the comments expressing satisfaction with the service highlight the professionalism of the staff. Customers appreciate being treated well and feeling valued, as seen in the comment "I am not disappointed" and "Great work and patient whenever I see them!" This demonstrates that the employees at Star Nails are attentive, patient, and make an effort to create a positive experience for their clients.

Furthermore, the commendations towards Ivy, one of the employees, suggest a consistent level of excellence in her work. Comments such as "I just sit down and let Ivy do her thing, she Rocks EVERY TIME!!!!" and "Another Amazing Job By Ivy I Love Her" indicate that Ivy consistently delivers high-quality results and has built a reputation for herself at the salon.

Despite these positive aspects, there are some weaknesses that need addressing. The most significant weakness highlighted in the comments is the issue of customer service. One customer mentioned discontinuing their visits due to the rude behavior of an employee, stating, "I made sure to tip well. All until the other day, this one lady who I never saw until then did my pedicure. She did not make me feel welcome or appreciated." This shows that there was a significant negative experience caused by an ill-mannered employee. In any service industry, rude or unprofessional behavior can greatly impact customer loyalty and satisfaction, as shown by this customer's decision to find another salon.

Another comment raised concerns about hygiene and the refusal of service when requesting a simple hand wash. This raises questions about the salon's commitment to maintaining a clean and sanitary environment, which is crucial for a nail salon.

Price is another aspect raised in the comments. One customer mentioned that they paid significantly more for a service compared to another salon, stating, "I paid $65 for plain coffin acrylic and in Conway, it's $35." This suggests that Star Nails may have higher prices compared to their competitors, which could potentially deter price-sensitive customers from choosing their services.

Another weakness highlighted is the inconsistency in the quality of service provided. A customer commented, "Young female rushed through my sister's nails. They could've been better I saw her work." This suggests that there may be inconsistencies in the skill level of the nail technicians at Star Nails, as not all customers receive the same level of service. In a service-focused industry such as nail salons, consistency is vital to maintaining customer satisfaction and loyalty.

In conclusion, Star Nails has several strengths, including skilled technicians who provide quality work, positive customer experiences, and the reputation of certain employees like Ivy. However, the salon has weaknesses in terms of customer service, inconsistent quality of service, potential hygiene issues, and higher prices compared to competitors. Addressing these weaknesses could help Star Nails improve its overall customer satisfaction and loyalty, attracting more customers in the long run.

Best TL Reviews

I really loved the work that they did on my nails. I am not disappointed. I am going back there soon.

Always had a great experience with them! Great work and patient whenever I see them!

I've been going here every so often, but I'll be discontinuing due to one of the employees being so rude. Everyone else has treated me like they appreciated my business, and I made sure to tip well. All until the other day this one lady who I never seen until then did my pedicure. She did not make me feel welcome or appreciated. I actually got a headache from how cold she was. I've found another nail salon that does astounding and charges way less. So Star Nails will no longer get my business.

Nail tech refused my service bc I asked him to wash his hands. I shouldn't have to ask!

Still The Very Best Place To Go In Florence!!! I’m ALWAYS happy with my service there!!!! My nails Always look GREAT, I just sit down and let Ivy do her thing, she Rocks EVERY TIME!!!!

Ask for coffin there more oval shape . Worst nail salon I been to. On top of that I paid 65$ for plain coffin acrylic and in Conway it’s $35 . Toes were great young boy took his time on them . Young female rushed thru my sister nails . They could’ve been better I seen her work .

Just left here and I was turned away for....my nails being too long!! And they are not even that long, just the length of a tip without the number on the back. Dont get me wrong, I understand not everyone can do long nails but you cant possibly run a nail salon and not have at least 1 tech that knows how to do long nails!!!! Long nails=more money plus I always tip. Apparently, they didn't get that memo someone should tell them though. They wont have to worry about seeing me and my "too long" nails again

Another Amazing Job By Ivy I Love Her ????