Quick Facts About Star Nails Spa
Star Nails Spa, based on the comments provided, has both strengths and weaknesses.
One of the strengths identified by a customer is that the location is convenient and accommodating. They mentioned that they were able to receive service without an appointment, and the staff was quick and friendly. This shows that Star Nails Spa prioritizes customer convenience and is able to provide efficient service. Additionally, the customer mentioned that they have been coming to the spa for three years, which suggests that they have developed a loyal customer base who appreciates their services.
Another strength mentioned in the comments is the presence of a technician named Sophia who specializes in eyebrow services. The customer mentioned that they had been going to Sophia for over five years and were generally satisfied with their services. This indicates that Star Nails Spa has experienced and skilled staff members who are able to deliver quality services in specific areas, such as eyebrow grooming.
However, these strengths are overshadowed by numerous weaknesses identified in the comments. One recurring complaint is the poor quality of service and the lack of attention to detail. Several customers mentioned that their nail polish chipped after only one day, indicating that the technicians at Star Nails Spa may not apply polish properly or use low-quality products. In addition, there were complaints about rushed services and technicians not taking the time to properly complete treatments, leading to mistakes and unsatisfactory results.
Hygiene and cleanliness were also highlighted as weaknesses. One customer mentioned that the pedicure tubs were not clean, which raises concerns about the overall sanitation practices at Star Nails Spa. This is a significant issue, as customers expect a clean and sterile environment when receiving nail and spa services.
Another weakness mentioned is the lack of professionalism exhibited by the staff. Several customers reported experiences where they were treated poorly, ignored, or rushed through their appointments. This includes instances where staff members complained about customers and blamed them for issues that arose during the service. This creates a negative and unwelcoming atmosphere for customers, resulting in a poor overall experience.
Lastly, there were instances of customers experiencing pain and injury during their services. One customer mentioned that their toe started bleeding uncontrollably during a pedicure, and another stated that they received a cut on their finger during acrylic removal. These incidents indicate a lack of proper care and attention to customer well-being.
In conclusion, while Star Nails Spa has some strengths, such as convenience and the presence of a skilled eyebrow technician, the weaknesses identified in the comments outweigh these positive aspects. Issues with poor quality service, lack of attention to detail, cleanliness concerns, unprofessional behavior, and cases of customer injury highlight significant areas for improvement. Overall, it is clear that there are numerous weaknesses within the establishment that need to be addressed for the spa to provide satisfactory experiences to its customers.
Best TL Reviews
I was so hurt and disappointed ☹️. I only went because my special tech from another shop was unavailable. A familiar face found me, so I trusted her. As she did my Pedi, she supposedly clipped a hangnail over and over. My toe had started bleeding uncontrollably. She tried everything including acetone, alcohol, and super glue. I was in pain and she appeared sorry. She even put a design on my toes saying if I don't tell she won't charge the full price because of her accident. I didn't even pay attention that she charged $50 something because I just wanted to leave. I'll NEVER return. I can't believe that happened ????
I love this location. They took me in twice so far without an appointment. They are quick and very friendly. I've been coming here for three years. Katie has always taken care of me! Will continue to come back. Only thing is you have to pay cash unless it's a certain limit for credit/debit charge.
I made an appointment for my daughter and myself and on top of waiting about an hour for service they didn’t even do a great job. My pedicure nail polish chipped after one day, not to mention we spent over 2hrs and almost $200 for 2 manicures, pedicures and one eyebrow waxing. I gave them two stars because staff was really nice but the cleanliness of the pedicure tubs was definitely not there and the quality of their polish was terrible if chipped after a day. It was our 2nd time going there and it will be last time I really thought there is no way they can mess up a manicure and pedicure but I was wrong.
This place is awful. I came in for a pedicure 45 minutes before close and they had to think and discuss whether they could help me. I then went to the chair 10 minutes later and upon sitting down the nail technician began to complain about helping me and told me I needed to pick a solid color and that if I wanted a design I would have to come back. I told her I just wanted a plain white color nothing else. I was then soaked by the machine due to her not putting on the filter and it spraying me when she turned it on. She told me that it was not her fault but the chair because it was new. By then I was drenched and annoyed. She did my pedicure and it felt completely rushed and ineffective. I had to tell her to fix the polish mistakes because she tried sending me off to the dryer with messy toes. Then when I was walking to the dryer she told me I had to hurry up and pay because they were closing soon. This place is horrible. I will not be coming here again.
Been going here for over 5 years to Sophia to get my eyebrows done, but went the recent time and she completely rushed on my eyebrows and changed them completely. Eyebrows are suppose to be sisters, they don’t even look like that. They don’t even look the same on both sides. I won’t be back and I’m pretty sad.
I probably will never come back to this place. My experience was horrible I came in for a full set and a pedicure , I waited almost an hour just for the owner to say she couldn’t do my full set. So I went back the next day only to wait 30 mins for my full set . However Owner started but kept stop on me to go and attend other people was very frustrating because now I’ve been here 3 hours already. About time she got ready to finish my hands she said that I had to wait for my pedicure because two other people came in with no appointment was about to get started. She suggested that she just paint my feet ,shape my toe nails and push the cuticles back I should be fine and put Vaseline on my feet with a sock and my feet will feel better. They really need to get it together. Only two people in the shop does fake nails and everybody else does manicure. WTH!!!
I'm currently sitting in their lobby after being left at the pedicure chair so the technician could go and service two other people. I waited back there for 25 minutes before I finally got up and came up front. Then another technician asked me if I still wanted to get my full set. I told her I wasn't sure I have enough time now. I got here an hour and a half ago and a full set would be at least another hour judging by how slowly they move here. Anyway, I told her I wasn't sure if I had the time and she quickly got on the phone to call another customer to tell her to come in. I spoke with her after the call (I was not paying attention to what she was saying on her call) and said I could do the full set of they could get it done in a timely manner. She tells me "oh i have someone coming up now, that's why I asked you". Trying to make it seem like it was MY fault that a basic pedicure took over an hour and then I sat around for another 25 minutes being ignored. Needless to say, I will not be returning to this place. They knew I was a first timer (TWO technicians asked if it was our first time) and proceeded to treat me like crud. I will NEVER return to this sorry salon, nor will I ever recommend anyone come here. This is the worst treatment I have ever received at a facility where I am PAYING for the services. Buyer beware. Seems like unless you're a regular and look as if you have a lot of money, they don't care to give you top notch service. They're missing out on a loyal customer and a great tipper.
Oh and to top that off, my little sister is STILL getting her acrylic full set done. She has been with that person got an hour and they haven't even started polish yet. Slowest and rudest service ever.
I’m so disappointed to have to leave a negative review however I left this nail spa bleeding with my nails wrecked! Went in to remove my acrylics however the nail tech was a bit of a hurry and not paying close attention, slipped, and took a chunk out of my finger. Then put cotton and acetone on it. Yikes. She was still in a hurry to remove the acrylics and unnecessarily damaged my natural nails in the process. Then charged me full price for the removal. Was in tears by then and paid it so I could exit that nail purgatory as soon as possible! Learn from my mistakes ladies and take your business elsewhere.
Star Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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