Starbucks Coffee

+44 808 234 0684

Wulfruna St, Wolverhampton WV1 1LY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths of Starbucks Coffee Place:

1. Great customer service: The majority of comments mention the friendly and efficient staff, highlighting their positive attitude and helpfulness. This is a significant strength for Starbucks as good customer service is crucial for retaining customers and building loyalty.

2. Spacious seating: The spacious seating area is consistently praised, suggesting that Starbucks provides ample room for customers to relax, work, or socialize comfortably. This is a valuable strength as it creates a welcoming and comfortable environment for customers, encouraging them to stay longer and potentially spend more.

3. Convenient location within University square: The fact that Starbucks is located within University square is seen as a strength as it ensures easy access for students and staff. Being centrally located within the university also makes it a convenient meeting spot, enhancing its appeal as a social hub.

4. Good place to sit and chat: Starbucks is described as a good place to sit and chat, highlighting its appeal as a social gathering spot. This strength suggests that Starbucks successfully fosters a welcoming atmosphere conducive to conversations, which can attract more customers and encourage longer stays.

5. Delicious hot chocolate and coffee: Many comments highlight the quality and taste of the hot chocolate and coffee served at Starbucks. Consistently delivering delicious drinks is a considerable strength, as it ensures customer satisfaction and repeat visits.

Weaknesses of Starbucks Coffee Place:

1. Poor service incident: One negative comment details a poor service experience involving an incorrect order and rude behavior from staff members. This incident indicates a weakness in the training or management of some staff members, potentially leading to inconsistent service quality.

2. Limited bakery range: A customer mentioned that the stocked bakery range could be improved. This suggests that Starbucks may have room for improvement in diversifying its food offerings to cater to a wider range of customer preferences.

3. Inaccurate closing time on the website: A customer mentioned that the closing time on the website was inaccurate, leading to a wasted journey. This indicates a weakness in maintaining accurate and updated information, potentially leading to customer dissatisfaction and inconvenience.

4. Annoying external door: One comment highlights the annoyance of customers not closing the external door, resulting in a cold breeze affecting the seating area. This weakness indicates a lack of proper attention to maintaining a comfortable physical environment for customers.

In conclusion, Starbucks Coffee Place has several strengths, including great customer service, spacious seating, and a convenient location within University square. These factors contribute to a positive customer experience and make Starbucks an appealing choice for students and staff. However, there are some areas for improvement, such as addressing incidents of poor service, diversifying the bakery range, ensuring accurate information on the website, and resolving maintenance issues like the external door. By addressing these weaknesses, Starbucks can further enhance its overall customer experience and maintain its status as a popular coffee place.

Best TL Reviews

Great customer service, spacious seating, usually not too busy as located within University square. Only thing that could be improved would be the stocked bakery range.

Very poor service - Andy and Clare . Made me a bitter white chocolate Mocha. Clare shouted at me , said its fault my Mocha was bitter because I was on my phone while waiting for it to be made. Mind you I came off my phone to order. . How ironic- we make it the way you like it when you get shouted at for asking. Served 7 more people in front of me while I was still waiting for a replacement. Thanks to Helen for a new drink

Good size and very accessible Starbucks at Wolverhampton University. Standard Starbucks pricing so it isn't cheap but it's exactly what you'd expect from the coffee chain and it's bigger than most Starbucks and quite open plan so even when busy it doesn't feel too crowded. Acts as a focal hub for student during the day.

Really large Starbucks with plenty of seat and places to work. Always like having a coffee here

Starbucks franchise owned by the University, great coffee, good place to sit and chat. Friendly staff.

My only gripe is the external door. It's highly annoying when people don't close the door behind them and you're served a bitterly cold winter breeze with your coffee.

**Update: They fixed the door! They attached one of those self-closing door hinge do-hickies about a week after this review.

***Summer update: The windows fold to allow most of the south-facing wall to be open, allowing a nice breeze.

The staff here are amazing and super friendly. It's a very clean environment with plenty of seating inside and seating outside when the weather is warm

Always delicious creamy hot chocolate to keep me going. Efficient service with friendly staff!

Liars!!. Website says they close at 5pm. They actually close at 4pm. Why can't nobody be bothered to change their information on the website to save people having a wasted journey.