Starbucks Coffee

+44 1926 499802

Adjacent to Budbrooke Services, Warwick Bypass A46, Site, Warwick CV35 8HA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee place has a number of strengths that contribute to its popularity and success. One of the first strengths mentioned in the comments is the really nice staff. Friendly and helpful employees create a welcoming atmosphere for customers and make them feel valued. This is a key component of customer service and can greatly enhance the overall experience at Starbucks. Additionally, the staff's attentiveness and knowledge of the menu items are mentioned as positive attributes. This shows that the employees are committed to providing a high level of customer service and are able to meet the needs and preferences of their customers.

Another strength mentioned in the comments is the great drinks served at Starbucks. The positive feedback about the drinks indicates that Starbucks is successful in delivering high-quality beverages that meet customer expectations. This is likely a result of their focus on sourcing high-quality coffee beans and using skilled baristas to prepare the drinks. The new holiday drink, Praline Cookie Hot Chocolate, is specifically highlighted as a favorite, which indicates that Starbucks is regularly updating their menu to provide new and exciting options for customers.

The spacious and airy atmosphere of the Starbucks on the Warwick Bypass services is also mentioned as a positive aspect. This indicates that Starbucks is successful in creating an environment that is comfortable and conducive to work or relaxation. The availability of ample seating and a pleasant ambiance is important for customers who want to spend time in the establishment.

Despite these strengths, there are also some weaknesses mentioned in the comments that can be addressed to improve the overall experience at Starbucks. One weakness mentioned is the cleanliness of the establishment. The observation that the floor had not been swept in a while suggests that Starbucks may need to improve their cleaning practices. Maintaining a clean environment is important in ensuring customer satisfaction and preventing negative perceptions of the establishment.

Another weakness mentioned is the lack of customer service provided by the staff wearing headsets for the drive-thru. It is mentioned that these employees almost ignore customers in the store, as their main focus is on serving customers through the drive-thru. This indicates a potential imbalance in staffing and a lack of consideration for customers who choose to dine in-store. Starbucks could address this issue by having at least one staff member solely dedicated to serving in-store customers, providing them with the attention and level of customer service they deserve.

One particularly negative comment mentions the staff as shockingly depressing and unhelpful. This highlights a significant weakness in the customer service provided by certain employees at this particular location. Customer service is a crucial aspect of any service-based business, and negative experiences can greatly impact customer satisfaction and loyalty. It is important for Starbucks to address these concerns and ensure that all staff members are trained to provide consistent and quality customer service.

Lastly, a comment mentions a disappointing experience regarding the service and presentation of food and drinks. The customer highlights issues such as receiving drinks in disposable cups instead of crockery mugs, a hot toastie in a thin paper bag, and drinks not being hot. These issues suggest a lack of attention to detail and adherence to standard operating procedures. Starbucks should strive to provide a consistent and high-quality experience to all customers, ensuring that food and drinks are served as expected and meet the established standards.

In conclusion, Starbucks Coffee place has several strengths that contribute to its popularity, including a friendly and knowledgeable staff and high-quality drinks. However, there are also weaknesses that need to be addressed, such as cleanliness issues, a lack of customer service for in-store customers with the drive-thru-focused staff, and negative experiences due to the behavior of certain employees. By addressing these weaknesses and focusing on consistently delivering excellent customer service, Starbucks can continue to thrive and improve the overall experience for their customers.

Best TL Reviews

Really nice staff and great drinks!

Pulled in for a quick coffee with a work colleague, drink was great but noticed floor had not been swept in a while and it wasn't busy. Staff were helpful and friendly.

Ok Starbucks on the Warwick Bypass services. Good place to work from when on the road.

Spacious and airy, offering the usual products.

A bit of moan; the staff are all wearing headsets for the drive through so almost ignore you when you are buying in store. This is something Starbucks need to address. It would be better if there was at least someone serving without the headset who could actually give a level of customer service.

Very friendly staff and I loved the new holiday drink, Praline Cookie Hot Chocolate! I would recommend to anyone passing by.

Coffee and batch as on route to somewhere, stop, refresh, relax for a moment.

I stop here nearly every day on the way home from work. Always happy when Finn is on shift he makes the best Coffee, is the fastest and his customer service is on point!! Starbucks give this man a bonus!!

Shockingly depressing place and staff. Lucky to get a grunt out of the young girl serving. Was feeling ok when I walked in but left feeling totally deflated!!!! I won't be returning!!!

Very disappointing, staff not very helpful or engaging & didn't appear to listen. They seemed more concerned about having a conversation between themselves. I was asked if we were eating in or taking it, informed the woman we were eating in, then we were give drinks in disposable cups & a very hot toastie in a thin paper bag! All of the 8 other customers seated inside at the time had crockery mugs & plates. One of our cups was only three quarters full & neither of our hot drinks were hot! Won't be returning.